“While it took long to get through by phone, once through travel up resolved my query and called me back with the updated booking to confirm. Appreciate their effort.”
“Mr. Noman Aslam helped me to reschedule my flight for my family. I did not manage to get what I requested but my flight was rescheduled. Mr Noman Aslam was very helpful to resolved the issue. Over the last few days I came across different representative from Travelup customer services most of them very helpful especially Rio, Shahrukh Syed, Enson but Mr Daniel Garreth was very abrupt representative. Gareth needs to learn etiquettes to speak to frustrated customers. He was keep saying that you were wasting my time and using threatening abusive language, ignoring customers frustration,. On top of that was giving false information such as rescheduling will take 3 to 5 weeks till that time don't contact us. This kind of behavior is really shameful for the Travelup company. I hope you will take account of my comments for future development. Finally I was very satisfied with Mr Noman Aslam responses for my query.”
“Flight successfully rebooked by TravelUp consultant Nash Davies.
Following a very frustrating and unexpected situation of British Airways (BA) cancelling my outbound flight from UK to USA without any notice to me or TravelUp (TU). I only noticed when logging onto the BA app following a CheckMyTrip app notification there was a change in the time with the return flight. I strongly recommend regular flight status checks using the BA website/app. On BA app when I checked the small time change I also noticed a complete cancellation of part of the USA to UK flight with offer of an alternative flight which I accepted. This is when I noticed the UK to USA flight had completely vanished without notice. Resulting in me calling TU to investigate.
TU themselves handled my call calmly and effectively which is expected when paying for the £25 gold service. I don't know if I would get the same service without the gold service. Even with the gold service it is best to fully use the 24/7 freephone number. 2 diff calls made at 8pm had me on hold for 45mins before I could get through to a human.
I changed tactic & called at 6am for an update and spoke with Nash who managed to contact BA and rebook the UK to USA flight at a later time on the same day which was not ideal but better than a full cancellation. I was offered a full refund in the form of a voucher valid for 1 yr or rebooking the UK to USA flight there and then. The call with Nash was no more than 45mins from start to finish.”
“I've had some good customer service from Harley. I was concerned after reading the reviews especially after our flights were cancelled and we've asked for a refund. But the communication so far has been good so no complaints from me. I will review again when the refund comes through but it does seem they are doing a good job. Thanks, Travelup :)”
“I am not here to write a review or do a rating on the company, but I would just like to mention that Janki from the Ticketing Department was very helpful with changing my flight time two days before.”
“I find this travel agents prices are very good and they answer relatively fast. I dealt with James Anderson when my plans changed and had to change my booking and he was very helpful and respectful and got the job done very quickly and efficiently! Apart from getting the job done, he’s a nice person and made my stressful situation more calm. Thank you James and thank you TravelUp”
“Despite these difficult times I was kept up to date by Travelup rep Fleming Greyson. This has enabled me to have the confidence to book holidays again using Travelup.
Good luck to everybody 2021!”
“All of my flights cancelled without any notification from airline. But thanks to a great help of Sofia Smith, now I have the alternative and can travel back home for holidays with my family. Thank you.”
“All of my flights cancelled without any notification from airline. But thanks to a great help of Michelle Vincent, now I have the alternative and can travel back home for holidays with my family. Thank you Michelle!”
“My girlfriend really likes to use this agency to book flight ticket and their prices are pretty good. Moreover, my flight was cancelled at March and I did not get the refund immediately; however, with the help by Fleming Greyson, I got my refund, although it is already the end of 2020.
Overall, a good agency.”
“I have had many experiences with travelup and I must say for the past couple of days I've been so frustrated with my flight being cancelled. I know it's an unfortunate time now due to COVID 19 being the cause of it all and travelup must have gotten fed up with me continually calling lol but I finally got my issue resolved by agent "Fleming Greyson" thank you so much you've been awesome. There prices are unbeatable, I got my refunds from flight cancellations due to COVID 19 in less than 2 months of contacting them which was really quick compared to other travel agents I've heard of from friends.I must say I will definitely remain a customer of travelup and I will definitely recommend them. THUMBS UP👍 😊”
