“I have contacted this travel agency few times and I am very disappointed.
1. Our flight has been cancelled but they did not inform us. The only reason I found out that this has been cancelled because we know someone travelling the same time and same airlines with us. She was informed but we aren't. If I did not call then who knows when they will contact us.
2. We called and they are not helpful at all. They insisted we have to reply to the email they sent us. I dont get the point of having someone to answer the phone and insisting they couldnt help also.
3. I truly understand that the cancellation is beyond their control but they just wont help to contact the airlines for some arrangement because of the flight cancellation. This isnt just a 3hrs wait but we are talking 19+ hours. Airlines wouldn't assist us because it was a third party booking. Therefore, it is supposed to be the travel agency's responsibility to communicate with them on each customers behalf but they refuse to.
4. Call centre agents are rude and just wont help at all.”
“My airline changed my flights recently without me requesting it. Faraz Ali at TravelUp was helpful in getting my hotel booking adjusted to the new flights. Thanks. 👍”
“ALEX VICTOR was very helpful in making the booking on Travel Up today. Really appreciated the time and care he took in finding the right ticket for me.”
“AYMEN HANIF was absolutely beautiful
She helped me so very much
Above and beyond to anyone else in the industry
She showed compassion and I am so excitedly now looking forward to my trip to see my beautiful family in Denmark for Christmas.”
“Scammers and thieves. I bought a ticket, suffered an injury one day before travel, hospital told me I couldn't travel anymore. Spoke to the Airlines they said if Travel up contacts them they will approve the refund. Travelup refused to contact them and refused to refund me. I spent 5 days working on this, endless emails back and forth with Shawn Samson, to no avail. This agency will do anything to keep your money. They have no decency and no conscience. Do not book with them. Beware.”
“Ayesha was fantastic, helping me in a stressful situation to make sure i got the best available flight after my flight was cancelled. Very patient and kind and very much appreciated. Thanks Ayesha! Patrick”
