“I called and was dealt with pretty quickly (rather than waiting for email responses after completing a form). Was able to get a refund (-£50 admin fee) which I was pleased with.”
“Thank you to Fleming Greyson. I have called twice before to follow up on my refund for flights that were cancelled, both times I was informed to 3-5 days, this time Fleming has actually processed the refund and provided me with confirmation! Thanks for your help. If I had got through to Fleming the first time I would have given 5 stars”
“I got a bit stranded on my travels around South America (I was meant to be flying into Brazil and out of Bogota Colombia after travelling up though the whole of South America but Covid19 hit when I was in Uruguay. I couldn't take my flight out of Bogota but Janki at TravelUp helped me to get a travel voucher for my missed flight from Iberia. Very happy. Thanks :)”
“My experience with Travel Up has been on the whole good. I was advised that my flight had changed and when I requested a credit they originally said no. However once BA allowed a credit for my flight, they organised this quickly. I was helped by Janki and she responded in good time. Hopefully there are no issues when I use the credit next year.”
“Hello I am Rossy V and I was very pleased with ROGER PATRAS because he was very helpful helping me cancel my trip to Cancun,due to a hurricane, my hotel was damage, obviously they have to close to fix it!! thank you Roger to make this cancellation happen in a very easy way, I really appreciate it.”
“The wait and the recording is a bit of a nightmare, but once you are with an agent they are really helpful, have used them on a few occasions and they always give a very professional service. Will definitely will be booking with them again.”
“The customer service was really good and everything was dealt with really efficiently and politely. The only slight issue was I had to chase them - but I appreciate this is a crazy time and flight refunds must be a nightmare. Really happy overall”
“Fleming at Travelup was very helpful in arranging a cash voucher after my flight was cancelled due to COVID-19. I can only imagine the pressure on their agents and the number of queries they're dealing with right now, so I am very grateful for the swift handling of my issue.”
“I unfortunately had my flights cancelled along with so many this year, have been waiting ages for news on my refund, and I was very sceptical of all the messages of do not worry your money is safe we will get to you, But today true to their word I have received my refund. Big thanks to Fleming Greyson for all the help sorting that out, well done.”
“Thank you Sophia Smith in customer service. I appreciate your help from the first call with you.
I just took king queue to be directed to one of the advisors.”
