“Appalling customer service. If I could have given Zero stars I would have done
We are unable to use a flight credit voucher issued to us…cannot use it online. So have to phone, takes hours to get through….
We were on the phone tried to rebook a flight for over 2 hours got charged an additional £1900 for flights that they could not then confirm. Then told it would take 3-5 days to refund the additional money we had paid. Don’t ever use this company. I cannot word it any more strongly. Avoid at all costs!”
“My first time booking with Travelup, great efficient service. Lisa Jane was very helpful when our flights were cancelled. She communicated with us through the process, in a timely manner. Brilliant.”
“Hello there i will give 5 to 6 star to Mr. Kyle Roberts He is friendly and patience to explaining properly of my inquiry of my booking flight he is very professional.
I will book again in future on your company.
Thank you very much,
Emelinda”
“The worse customers services department - do NOT use. They do not answer emails, cut off calls after being on hold 30 minutes numerous times. PLEASE AVOID!”
“Muhammad.Ibrahim
Tel: 0208 588 7050
TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN
Excellent customer service from him and phone operator Centre a lady. Appreciate your professionalism thank you for being so quick on solving my cancellation flight and save my weeding day.”
“Was provided with amazing service from Kyle Roberts! He gave me a good price for my flight, and answered all my questions thoroughly. I had a really smooth journey & am happy with the service!”
“My flight was cancelled on the 23rd of June and I’m here in Manchester airport on the 17th of July just finding out this news. No emails no nothing. I was contacted by Roy Edwards on the 6th July and also on the 12th July with no news of my cancelled flight. he told me that my flight was re scheduled. This isn’t good enough. So now I’m stuck in Frankfurt for over 24hrs in a below average hotel. 24hrs late for my event. No cash card waiting for a flight. It’s a joke first and last time I will be using travel up”
“After the cancellation with BA and multiple times if calling travel up i couldnt find a solution. Until kyle roberts pick up my call and found the solution directly. He is the best to contact into those situations.”
“Had a flight cancelled by BA
After an awful pointless call with BA
Got in contact with Kyle Roberts at Travel Up
Total legend, did all the leg work and got us booked on the same day
Really saved the day
Would definitely recommend”
