“Further to the cancellations of mine and my mother's BA flights
due to the impending Pilots' strike, James Anderson Admin officer Travel up, provided outstanding service and was most helpful in re-booking alternative flights for us both.
The customer service was over and above that expected especially when other colleagues had not been as helpful. I normally book with Travel Up as they offer some of the best air fares and I will continue to do so.
Thanks for all of your help. It was greatly appreciated.”
“I keep receiving emails despite multiple requests unsubscribe. Spam filter intercepts them but I want it to stop. Have never used Travelup and never will”
“First time using them. We have bought our tickets very early for our trip. So far for any changes we have been notified. It was easy to purchase and search tickets. We hope our travel comes as easy.”
“Had such a drama with American Airlines, but SOFIA SMITH CUSTOMER SERVICE has been amazing. From start to finish she rebooked my flights and literally moved heaven and earth to sort these flights out for me.
I cannot be more thankful, Sofia you have saved my honeymoon.
Thank you so very much!”
“Fleming Greyson reissued my tickets and sent me updated confirmations and answered my questions very fast and efficiently.
excellent service, he is a star, would highly recommend.”
“TravelUp use bait and switch tactics to offer a lower price compared to other sites, but after booking the ticket, and receiving a confirmation and an e-ticket, I then received a phone call the next day saying actually the flight will 20% cost more or you can have another worse flight for the same price. Their excuse was the website doesn't update itself on the weekend? - pretending it was all automated. I have since asked and am still waiting for the refund. AVOID AT ALL COSTS”
“I found Travelup very good and efficient to deal with. I booked a trip to Canada a few months ago with them and have just returned. I didn't leave a review at the time 'just in case' something went wrong but it didn't. They even rang me to check that I knew I'd only booked carry-on luggage for my trip - which I did, but appreciated them calling me to be sure that I hadn't done it in error. The paperwork came through within a few days and all went like like clockwork. They got me a good price on my ticket, better than I had found myself. Will call them next time I'm booking a long haul flight for sure......Helen”
“Rude, dodgy company, most of these 5, star reviews have been fabricated by the company they are not real. It's just a few Arab guys who have set up a company ripping off travellers.
Very rude staff, no negotiation in regards to flights. Will not help you if you have already booked with them. They were racist to me on the phone.
One man in the office told me that we have your money now you can't do anything about it.!!
Do not book!!!!”
