"Ordered a few things on 02 August 2023 for my trip on 10 September 2023.\r\nPay for the order at full price and get confirmation that the estimated delivery date: 15 Aug - 21 Aug.\r\nOn 29 August learned that they didn't even ship the order. Star\r\nNo notifications for delays, no information about rescheduling of delivery - nothing. Support close conversations without answering my questions.\r\nAsked to change delivery company for DHL - they refuse to do that. \r\nMy trip is ruined and I'm disappointed.\r\nOrder 40827220."

"Save yourself money and nerves and stay away from this company! I've had a bad experience as many others in these reviews. I ended up paying 20% more and waiting for the shipping twice longer. \r\n1) Indicated shipping time was 2 weeks, but in the end it was 4 weeks. \r\n2) If you are outside of EU (e.g. Switzerland), they will not remove the VAT so carefully check the final price you are paying. They DO NOT REMOVE VAT. In screenshots below you can see a 132EUR backpack. When country changed to Switzerland the price is 124 CHF (129EUR). The customer service just claims - we do not add any taxes (which for shipping in EU is not correct) and for non-EU they write below the price \"excl. Taxes\" (which is also not correct because prices in EUR and CHF are the same)."

"Save yourself money and nerves and stay away from this company! I've had a bad experience as many others in these reviews. I ended up paying 20% more and waiting for the shipping twice longer. \r\n1) Indicated shipping time was 2 weeks, but in the end it was 4 weeks. \r\n2) If you are outside of EU (e.g. Switzerland), they will not remove the VAT so carefully check the final price you are paying. They DO NOT REMOVE VAT. In screenshots below you can see a 132EUR backpack. When country changed to Switzerland the price is 124 CHF (129EUR). The customer service just claims - we do not add any taxes (which for shipping in EU is not correct) and for non-EU they write below the price \"excl. Taxes\" (which is also not correct because prices in EUR and CHF are the same)."

"Save yourself money and nerves and stay away from this company! I've had a bad experience as many others in these reviews. I ended up paying 20% more and waiting for the shipping twice longer. \r\n1) Indicated shipping time was 2 weeks, but in the end it was 4 weeks. \r\n2) If you are outside of EU (e.g. Switzerland), they will not remove the VAT so carefully check the final price you are paying. They DO NOT REMOVE VAT. In screenshots below you can see a 132EUR backpack. When country changed to Switzerland the price is 124 CHF (129EUR). The customer service just claims - we do not add any taxes (which for shipping in EU is not correct) and for non-EU they write below the price \"excl. Taxes\" (which is also not correct because prices in EUR and CHF are the same)."

"Save yourself money and nerves and stay away from this company! I've had a bad experience as many others in these reviews. I ended up paying 20% more and waiting for the shipping twice longer. \r\n1) Indicated shipping time was 2 weeks, but in the end it was 4 weeks. \r\n2) If you are outside of EU (e.g. Switzerland), they will not remove the VAT so carefully check the final price you are paying. They DO NOT REMOVE VAT. In screenshots below you can see a 132EUR backpack. When country changed to Switzerland the price is 124 CHF (129EUR). The customer service just claims - we do not add any taxes (which for shipping in EU is not correct) and for non-EU they write below the price \"excl. Taxes\" (which is also not correct because prices in EUR and CHF are the same)."

"Reading all these negative reviews, I have to argue the difference tbh. Ordered a pair of leki carbon poles a little under a week ago they arrived this morning Sunday 1st May. Unbelievable price constant updates on shipping. I wouldn't hesitate to order again. Many thanks trekking."