Tressence.com Reviews

Name: Tressence.com
Address: 713 Avenida Majorca Unit D, Laguna Woods, California
Rating: 4.94

4.9 Rating 1,299 Reviews

99 %

of reviewers recommend Tressence.com

Company Reviews

Metrics

Info

4.9

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tressence.com:

World's only Mason Pearson specialty shop, featuring the full line in all available colors.

Visit Website

Phone:

+1 206 395-4632

Email:

customerservice@tressence.com

Location:

713 Avenida Majorca Unit D,
Laguna Woods
California
92637

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Tressence.com 5 star review on 16th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and product”

Helpful Report

“The item was advertised and arrived on time. I would not hesitate to shop here again.”

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“I learned about the quality of the Mason Pearson hairbrush and started to search for a vendor to purchase one. That resulted in a long search until I found Tressence. com. I LOVE my brush and the service to purchase it. There were so many unreliable companies. Tressence deserves a high review - and I appreciated their service!!!”

Helpful Report

“I was so pleased to find Tressence and their extensive line of Mason Pearson brushes and combs. I have had my original MP brush since 1980, and wanted to replace it. I bought the same brush in pink, and I could not be happier! I LOVE my new brush!! The shipping was FAST FAST FAST! Thank you for your wonderful service and commitment to customer care.”

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“Perfect Brush, great price, easy shopping.”

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“My brush came in 2 days! This is the only site I could find that offered ALL of the Mason Pearson brushes in the U.S. and I'm very happy with the experience. I'm also very satisfied with my brush. I got the Nylon/Boar junior. The size is the same as a regular hairbrush (it's the exact dimensions as my Wet de-tangling brush). I have really long, semi-fine hair of medium density and this was the perfect brush for me. It really helps distribute the oils down to my ends. I've been using the brush daily for a week and a half and I can already tell the difference in my hair! My hair looks healthier, is stronger, and I swear it's growing faster. Plus, my hair doesn't look even slightly greasy anymore on my no-wash days; I could probably even make it to an extra day if I wanted. I will be purchasing more as gifts!!”

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“Quick ship. Love the brush.”

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“Arrived fast and the brush was authentic in great condition. I’m so happy with it. Tressence was the only website to have a mason Pearson in stock in the US”

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“I've been familiar with Mason Pearson Brushes since 1986. It was purchased to groom my Lhasa Apso that I showed. To this day that same brush is still going strong. I found Tressence, submitted my order and am very pleased with the fast service. Priorty is there goal.”

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“Tressence was very understanding when I had to return the brush that I had purchased because my daughter already received one from her husband.”

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“Great packaging of my orde and speedy delivery. Also great communication Abbott shipping. Will shop here again!”

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“Thrilled with my Mason Pearson brush. It was a birthday gift for my daughter and arrived in plenty of time.”

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“very good service. quick shipping and delivery. Nicel phone service when I had a question.”

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“Great product knowledge which for me was very important for these Mason & Pearson brushes. Prices that are competitive with other sites. Very quick to ship.”

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“Never did I think I would spend this much money for a brush but so glad I did. It is totally worth it.”

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“Never heard of Tressence before, made the order based on overwhelmingly positive reviews. My brush came very quickly. Very happy I bought from this company!”

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“The brush was suppose to be white. The handle has a red mixed into the white.”

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“Excellent service, wonderful product. I ordered the smaller Mason-Pearson brush and I like it so much that I will probably purchase the larger size, also.”

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“We ordered a brush on April 10th and it is now April 22 and we have not received it.”

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We shipped this customer's order the same day it was placed. After following up with the customer upon seeing his review we jointly agreed to wait a couple of more days before taking further action. Fortunately, the brush was delivered within the agreed timeframe. Following delivery customer sent the following message: Mr. Bernstein Thank you for your persistence and follow up. Yes, it finally arrived a couple of hours ago. Best, Don Falcone

“I was convinced by my sister to explore Mason Pearson brushes. The site was easy to navigate and we were able to select the brush that was appropriate for my hair. The answer to every question we could think of that would help us make a decision was included on the site and easy to find. I can easily recommend this site to anyone who wants to invest in a Mason Pearson hairbrush. My brush arrived sooner than expected and it was in perfect condition.”

Helpful Report

Tressence.com is rated 4.9 based on 1,299 reviews