Tressence.com Reviews

Name: Tressence.com
Address: 713 Avenida Majorca Unit D, Laguna Woods, California
Rating: 4.94

4.9 Rating 1,299 Reviews

99 %

of reviewers recommend Tressence.com

Company Reviews

Metrics

Info

4.9

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tressence.com:

World's only Mason Pearson specialty shop, featuring the full line in all available colors.

Visit Website

Phone:

+1 206 395-4632

Email:

customerservice@tressence.com

Location:

713 Avenida Majorca Unit D,
Laguna Woods
California
92637

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Tressence.com 5 star review on 16th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the standard all bristle brush for fine to medium hair. Amazed at how different this brush is....really does glide through hair easily and at the same feels great as it mas”

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“I would highly recommend Tressence as they proved to me that good customer service is so important. They handled a delivery problem that was not of their doing with care and aplomb. Bravo to Tressence!”

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“Super fast shipping. Love love love the brushes and comb.”

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“I knew what I wanted, found it quickly on the website, ordered it & paid for it easily and was done. It arrived promptly. Excellent experience as always.”

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“Delivered as promised”

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“Such fast shipping and the brush is amazing. I love the way my scalp feels when I use it and it gives my hair a sleek look. You can’t go wrong with MP brushes. This is my 3rd one!”

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“The best brush ever”

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“Excellent service.”

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“Was looking forward to using my new hairbrush. Delivery has been delayed for some unknown reason. Track record doesn’t show where the package is and no estimate of delivery date. It is understandable that it could be delivered later than estimated but it is fraustating that I have no idea when it will be delivered Tressence located my order and it was delivered in excellent condition. They were very courteous and concerned Love my brush and I would recommend this company very highly. I would order from them again.”

Helpful Report

We regret that, despite prompt shipment, there was a delay in the delivery of this customer's order. Our free shipping is via USPS First Class or Priority Mail. Over 98% of all shipments arrive within 4 business days, but we understand the upset that can arise when yours is one of the few stragglers. We're grateful for this customer's understanding.

“I've ordered from Tressence several times over the years. Howard is great!! I've never been disappointed with the product or the service. As long as my daughter keeps losing her Mason Pearsons, I will keep ordering from Howard. 😇”

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“This is the only place to buy Mason pearson hairbrushes. They are AWESOME. Tressence is a great store with a great product at a great price! Fast shipping too!”

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“Great prices, service and shipping. Highly recommend!”

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“I cannot tell you how personable, professional, and helpful the gentleman proprietor was/is. I'd recommend any customer to patronize his web business!”

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“Love the brush and the prompt service.”

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“Great product and service. Repeat customer.”

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“Quick clean and consice”

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“Great, personalized service. When I got confused by Mason Pearson's arcane brush size and style descriptions, I phoned Tressence and got through to a real person right away. He helped interpret the guidelines so I could figure out which size and bristle type was correct for my hair type.”

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“I'm a big fan of Mason Pearson brand. The quality is absolutely superb and cannot even be compared to any other brushes and combs. The ordering was easy and the delivery very fast. I needed one package urgently, I called the company and they were very kind to accommodate my request and deliver the package is no time. Thank you!”

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“Great website, quick delivery, great prices. Would highly recommend this site.”

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“Great service”

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Tressence.com is rated 4.9 based on 1,299 reviews