“I have been getting help from a gentleman called Libor, who works in Trezor. I don't have the words to express, in any true meaningful way, the true extent of Libor's fantastic help. I had so many questions, some silly in hindsight, that would test the patience of an angel. However, Libor, consistently answered my questions promptly, patiently and professionally. Libor genuinely cares, not only as a great ambassador for Trezor and the customers he helps, but has a human being who gets great enjoyment from helping. I wish I was dealing with people like Libor everyday. Libor is an absolute gentleman. I highly recommend Trezor for employing people like Libor. Thank you so, so much for all your help, Trezor, and Libor. Every good wish, Edward.”
“My trezor cost €219 after communicating with them via email for a replacement device, I have heard nothing after multiple attempts to contact them, all of a sudden I’ve heard nothing for 3 weeks. I’m under no impression that they have just ditched me. Beware, they don’t care.”
“My Trezor wallet was hacked. Last year I deposited Bitcoin into a new Trezor Wallet, the 24 word Seed was written on 2 pieces of paper, 12 words on each. One piece of paper was kept in a locked Safe with me being the only person who knew the combination, the other piece of Paper was folded and kept in my Wallet which was always with me.
To make a long story short I spent a few months away from my home and reset my Trezor Device before leaving. After returning home I entered my 24 Word Seed into my Trezor , and to my utter amazement it showed a Bitcoin balance of ZERO! It was basically a blank Wallet with no coins and no transaction history!
I didn’t at any stage create a ‘Hidden Wallet’, so that is not the problem. I have since used the Seed on the iOS App ‘Blue’, but it also shows a Bitcoin balance of Zero, and I assume that if there was a hidden wallet on Trezor that I had forgotten about, then Blue would still show its contents but NO. I complained to Trezor support but that didn’t provide my missing coins. Some blockchain asset retrieval experts assisted me with the retrieval and withdrawal of my coins. I spoke to them through thevaultechteam at yahoo . com and provided the proof of the unauthorized transactions. It was really a hassle and I’ve decided not to put my money on there anymore, doesn’t appear safe enough after what has happened.”
