trinca-ferro Reviews

Name: trinca-ferro
Address: 20 The Village 101 Amies Street, London
Rating: 4.49

4.5 Rating 810 Reviews

87 %

of reviewers recommend trinca-ferro

4.5

Based on 810 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Email:

robert@trinca-ferro.com

Location:

20 The Village 101 Amies Street
London
SW112JW

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trinca-ferro 5 star review on 13th April 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with both product and efficient service.”

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Posted 8 years ago

“Excellent site - big range, good service and quick delivery”

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Posted 8 years ago

“Product despatched promptly and in adequate packaging”

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Posted 8 years ago

“I am really pleased with the cupboard knobs they are just what was needed for the job. I will certainly use your company again. Thanks”

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Posted 8 years ago

“Just what I was looking for. A fabulous selection so it was difficult to decide which to choose. Excellent delivery too. I received the door knobs within 2 days. Brilliant!!!”

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Posted 8 years ago

“Beautiful products and speedy delivery. When the items arrived they were in perfect condition as they had been packed properly. Thank you.”

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Posted 8 years ago

“Great quality and quick delivery”

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Posted 8 years ago

“Brilliant service. The knobs arrived within a couple of days they were perfect.”

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Posted 8 years ago

“I found this company by pure chance on the internet as I had been looking for drawer knobs for a chest of drawers I was up cycling and they had the size and colour I was looking for. My order was processed very quickly and arrived ahead of schedule, I am so pleased with them thanks for the great service and product”

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Posted 9 years ago

“Superb customer service. I emailed a question on a Sunday evening and got a reply straight back. I put my small order in on Monday, and a day later I got a photograph of my order with my details, ready to be sent. Package arrived intact, well packed and exactly as ordered, a couple of days later. I will definitely be ordering again and I will also be recommending Trinca-Ferro to my friends. Thank you for restoring my faith in customer service, and selling good quality products at an affordable price.”

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Posted 9 years ago

“Did not expect the door knobs that I ordered would actually have to be sent from India! Thought there would be a distribution centre in this country. No dispatch email was sent as stated when order was placed, so therefore, did not have a clue when my order would arrive. Waited over the 72 hours that delivery should take with no communication from the company. Decided to email customer support with a short, polite email asking for delivery information. Reply email from Robert (Sales Manager) contained tracking information for courier. Realised the tracking information did not coincide with information from the Sales Manager who also had informed me to ring the courier. The courier confirmed the information on their tracking form was correct. Basically the Sales Manger from Trinca Ferro had lied to me and blamed me for being out, as the reason for my parcel being not delivered, despite the fact I had informed him I had not left the house. He then sent me a very rude email when I informed him of this and to compound issues, he then rang me at home, not to appologise which would have been the correct and profesional way to have handled the situation, but proceeded to talk over me being extremly rude and abusive with further lies, He had a real attitude problem. ( A brief outline only of my poor customer experience with this company) As a professional business woman myself, I am totally appalled at the dreadful customer service I have received from this company. Maybe, I was unfortunate to have him handling my perfectly reasonable query and this is not a true reflection of the rest of the team. However, surely as a Manager, you would have expected him to lead by example with truly exemplary customer service. Sadly this was not the case.”

Helpful Report

Posted 9 years ago

Dear Deborah, Thank you for your feedback and I am sorry you were not happy with our customer service. I can only apologise for any misunderstanding in this situation and I would like to think this was not the intention. Also it is regrettable that your package was delayed which is actually unusual for our shipments as DHL normally hit their deadlines, but clearly not so in this case. We are proudly and Anglo Indian company and shipping our products from source enables us to offer greater variety at a far better prices which ultimately benefits our customers. So sorry again that your expectations were not met on this occasion. Thank you again for shopping with us. Victoria Trinca-Ferro

Posted 9 years ago

“Love the ceramic knobs I ordered. Very efficient and speedy ordering, confirmation and delivery. Thank you”

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Posted 9 years ago

“Great service, Quality products at great prices. ...will definitely use again and will recommend. .”

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Posted 9 years ago

“Quick efficient service with good communication. Would definitely use again.”

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Posted 9 years ago

“I HAVE NOT RECEIVED THE GOODS YET”

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Posted 9 years ago

Hi Felicity, Thanks for your email and yes this does seem strange as our orders normally reach within 72 hours of shipping via our DHL courier service so something does seem amiss here. I will chase this up with my dispatch now and give you a return ASAP. Apologies for this inconvenience. Best, Robert

Posted 9 years ago

“The service was quick and efficient. We had photos of our purchase before posting. The knobs arrived in perfect condition and look wonderful. It was the best range of knobs we found and at excellent prices. We shall buy from this site again.”

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Posted 9 years ago

“Loved the cupboard door knobs - easy to fit and look good.”

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Posted 9 years ago

“I had to ring the company because online it looked like they didn't have enough of the handles that I wanted in stock. However this problem was immediately rectified and a couple of days later I received the handles (which are absolutely lovely) in excellent condition. I'm very pleased indeed! One remark though: the website automatically added the shipping fee although I ordered more than 15 handles. Again this was rectified by the company (they returned the money), but maybe it's something the IT team need to have a look at.”

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Posted 9 years ago

“Service was great. The company sent an email with a picture of my order before sending so I could confirm exactly what I was getting. I found this really helpful and a great way of sorting a potential problem before dispatch. Very fast delivery as well.”

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Posted 9 years ago

“The experience was effortless, the knobs we ordered were beyond our expectations! The shipping time was incredible. Overall I would highly recommend this vendor to anybody!They have a new customer for life. Dave, Pittsburgh,Pa.”

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Posted 9 years ago

trinca-ferro is rated 4.5 based on 810 reviews