Trinity Gift Shop Reviews

Name: Trinity Gift Shop
Address: Dublin, Dublin, Dublin
Rating: 4.59

4.6 Rating 483 Reviews

92 %

of reviewers recommend Trinity Gift Shop

4.6

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing from the Shop was easy and painless. Great website and UX design. I knew exactly what I wanted (a book) and found it easily. The book arrived well packaged and protected. However, I wouldn't shop with them again online because of the awful delivery service with UPS. I received an email from them saying delivery would take place in a couple of days when I wouldn't be home, but they had an option to send the package to a collection point. However, after going through that process their website said 'there's a technical problem. please try again later'. I tried it 3 - 4 times over a couple of days but still the same message, even clearing cookies and cache, which sometimes affects these things. So I turned to their Facebook messaging for help, hoping I could chat with someone, but it was just an annoying bot that is programmed for specific issues only - not delivery amendments. Then I found another section on their website to change delivery and I had to sign up to their 'My UPS' system, giving loads of my personal details. Once I'd done that and tried to change the delivery it just said, 'sorry, this service is not available in your area'! Eventually I managed to find a phone number and called them. After being transferred twice I finally was able to speak with someone in India (lovely country) who kindly changed my delivery destination and they dropped off the parcel a couple of days after the original delivery date. Not sure why it wasn't the same date as the collection point was literally just up the road.”

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Posted 9 months ago

“This item runs small. Size up!”

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Posted 1 year ago

Hi Kelly, Thank you for your rating and feedback. We really appreciate it. Best wishes, The Trinity Gift Shop Team

Posted 1 year ago

“you offered a discount. I ordered but never got the product. but the refund instead 2 weeks later ... then I ordered again. this time with no discount. I got the product but the packaging was broken.”

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Posted 1 year ago

“Love the design. When i received it the rim was chipped. Not a big deal. What was a big deal was the size. I wish they tell you how many ounces it holds. My irish mug is about twice it's size. Still love it though and it's a gift anyways.”

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Posted 1 year ago

“The staff was really helpful, but my order was not ready despite collecting it 5 days after receiving the confirmation email”

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Posted 1 year ago

“Decent quality, poor handling. One T-shirt arrived one size too small”

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Posted 1 year ago

“Only problem delivering took a long time approx one month”

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Posted 1 year ago

Hi Anna, Our sincere apologies for this inconvenience. We have taken this feedback onboard. All the best, The Trinity Gift Shop Team

Posted 1 year ago

“Beautiful rosary let down by the quality of the cross, which looks beautiful but feels cheap to touch.”

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Posted 1 year ago

“The mini harp was meticulously delivered with no damage to the product at all. Great job with that. But, no tuner was sent along with the instrument as it was mentioned on the website. When I reported the same, tuner was sent separately later. Overall, a great product to gift someone as a musician myself..”

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Posted 2 years ago

“The cap was not the same as shown in the picture but I accept the sent version”

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Posted 2 years ago

“I like the colour and quality but the extra large size is very small and I can barely fit it. I am usually a large but I am finding this so tight on me. I only order an extra large to have a loose fit. Please inform the company that makes these that their sizes are way off.”

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Posted 2 years ago

“The sizing is too small”

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Posted 2 years ago

“Very disappointed I could not purchase glasses on-sight at Trinity College (clerk was too busy to take order), could not do it on iphone, had to wait until my return to US.”

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Posted 2 years ago

“could have wrapped it better. slotted in a large brown envelope without any padding and feathered gold end was completely bent. Sorry to complain”

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Posted 2 years ago

“Not like the Book of Kell's I expected. I read a copy in the Ipswick library in Southern England 1975. This one may be a better history.”

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Posted 2 years ago

Trinity Gift Shop is rated 4.6 based on 483 reviews