Login
Start Free Trial Are you a business?? Click Here

Trip.com Reviews

1.3 Rating 195 Reviews
B-
Happiness Grade
B-

Customer Service - Good

72.09%
Industry Average
Have a great time staying at Pullman Jakarta. Room is clean and location is good. Shopping mall is just across the street. Experienced very good room cleaning service by Jannah. I would recommend anyone to stay in this hotel
posted 1 month ago - Anonymous
Great service very much appreciated during a time of need.
posted 2 months ago - David Talisman
I booked a trip from Izmir to London, but unfortunately, the flight was canceled. The company quickly informed me and asked me to book another flight. Though I was concerned about the additional cost, they reassured me that they would cover the difference. True to their word, they refunded the difference within a couple of days. Despite the initial inconvenience, their efficient handling of the situation turned it into a very positive experience. Excellent customer service!
posted 4 months ago - Magdalena