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Triton Cycles Reviews

4.6 Rating 4,061 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,061 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Ordered >3 weeks ago, status is 'in picking' for weeks now, no answers to my emails through their webform. This is absolutely annoying - will never order again!
Helpful Report
Posted 4 years ago
Good things: thanks for the headset wrench! Lovely bike. Not so good: parcel tracking didn't work so waited in Friday & all weekend. No instructions whatsoever and no manual online either. Cannondale UK promised to email one but not arrived. Had to guess correct handlebar position. Need Garmin and Bosch battery & charger instruction manuals too.
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Posted 4 years ago
3 months later I am still waiting for my order to be completed.
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Posted 4 years ago
Zero stars if I could. Ordered an item 4 weeks ago, not received it or been able to contact them as to why not arrived. Left me without working bike.
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Posted 4 years ago
Zero stars im afraid guys n galls but had to leave one , ordered may 10th and received 4th of July!!!! All parts as ordered turned up so very happy as i thought nothing was coming as no correspondence from emails and i even tried calling ... Wont use again.
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Posted 4 years ago
Bad customer service, was told a tracking number will be provided but no follow up emails from Triton after that!! How am I supposed to know if my parcel is on its way???
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Posted 4 years ago
Anyone else managed to get in contact with triton cycles ? I made an order on the 16/05/2020 they’ve taken money and I’ve had nothing. I’ve tried to email and call 5 times and no joy.
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Posted 4 years ago
During these extraordinary times, staff have managed to delivery products within a reasonable window
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Posted 4 years ago
Excellent delivery time. Ordered and arrived the next evening....
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Posted 4 years ago
Wish I had read the reviews. Placed 2 big orders, spent a lot of money, everything showing in stock on website. Almost 2 months went by. Called several times no answer. Finally some woman picked up after ringing for ages. I told them to split my order as certain items weren’t in stock which didn’t happen. I wrote about 3 emails and on the 4th I got angry and threatened a refund. they finally responded and sent my order out with items missing. Checked my bank and they had refunded me a portion of money. What a waste of my time and money
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Posted 4 years ago
Great price and delivered promptly. Very happy with it. Thank you.
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Posted 4 years ago
Ordered late Friday evening- arrived the following Friday morning. Free postage so more than happy. Love my new helmet. Thank you
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Posted 4 years ago
Although the website is well designed and engaging, this is a Zero-communication business. Dispatching information is not accurate : 4-5 days on display but 24h on the French website, 15 days in real world just for dispatching, in mailbox after 1 month. Then, as a customer I never knew what it happens : really in stock ? Unusual dispatching time ? Should I order to China to get a chance to get this small component within 2 weeks ? OK, it can happens, but as a client I think that the least respect would be to inform in case of an unusual problem or delay. If you plan a trip and need a component, think twice ...
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Posted 4 years ago
Order was easy to place, the bike was received the next day which was very quick, especially considering the current issues. One issue with the bike was that the pedal arm was sheared, I’ve put in a complaint but as yet no reply (it is the weekend so harsh to judge on this at this point) I also understand that Triton didn’t build the bike so the fault is not their fault. All in all a positive experience, baring in mind that the issue is not the suppliers fault. I will update once the pedal arm issue is resolved.
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Posted 4 years ago
Absolutely fantastic bike exactly what I want , it said 3-4 weeks delivery and arrived in 9 days 👍 would definitely recommend this business
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Posted 4 years ago
Great service and comunication. Items as described and fast delivery. Thank you
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Posted 4 years ago
Recieved goods next day after ordering, excellent service
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Posted 4 years ago
Very quick delivery. Items as described. Excellent service thanks.
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Posted 4 years ago
Superb pricing and shipped very quickly.
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Posted 4 years ago
Quick and flawless delivery from the Uk to Germany. Glad I found a supplier for TREK spareparts, for which I couldn‘t find any in Germany
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Posted 4 years ago
Triton Cycles is rated 4.6 based on 4,061 reviews