Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,061 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price, excellent communication. Item was dispatched and arrived very quickly, it was very well packaged ( 2 X Jiffy bags + outer waterproof plastic bag). I don't normally take the time to write reviews, but I was so impressed with the service from Triton Cycles I thought I should do on this occasion. In case it's not obvious I would definitely use them again!”

Helpful Report

Posted 9 years ago

“Bought Bontrager rear and PDW Lars Rover lights which were on offer - excellent products, especially the PDW. Speedy delivery.”

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Posted 9 years ago

“Fast service, great communication and quick delivery - a really confident on-line shopping experience. Thank you.”

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Posted 9 years ago

“Easy to order.very fast delivery. Can't fault it. Well done guys.”

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Posted 9 years ago

“Quick and efficient services. Arrived next day.”

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Posted 9 years ago

“Great product, in stock and arrived super-fast! ????”

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Posted 9 years ago

“Excellent service. Fast delivery and kept up to date until my parcel arrived. 10/10”

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Posted 9 years ago

“I was on the lookout for a racing bmx bike for my son and weer found the perfect spec at triton. I rang them to ask if they physically had the bike in stock ready for despatch and they did. Ordering the bike online was very simple and the whole transaction was smooth. The next day I received an email with the order details and when it would be delivered. Then the day before delivery I received a text staying the tracking number for the parcel. The bike arrived as expected and within the time slot given. My son now has the bike and he loves it. Thank you for making this shopping experience a breeze. Would recommend triton cycles.”

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Posted 9 years ago

“Best price I could find after searching various websites, when item was delivered it was very well packed”

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Posted 9 years ago

“Arrived quickly, as ordered, was left with neighbors and we received an email telling us with whom they left it - a very pleasant experience.”

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Posted 9 years ago

“Ordered the light because it got a great review and bought from Triton because the price was the best available. It was delivered incredibly quickly in a Sunday after having a text telling me a one hour time slot in which it arrived. Great price great service and delivery.”

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Posted 9 years ago

“Real quick and easy transaction”

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Posted 9 years ago

“Very fast delivery, will definitely use you again!”

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Posted 9 years ago

“Very good and quick service will use this bike store again and would recommend it to others.”

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Posted 9 years ago

“Frame arrived very promptly. No hassles. Definitely use again”

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Posted 9 years ago

“Easy order process and turned up on time, goods as described and excellent price - cant ask for much more than that! Thanks”

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Posted 9 years ago

“Terrible customer relations! If an item is out of stock tell me, and tell me when you expect it to arrive. I had to phone on three occasions over nearly three weeks, and on each occasion was told we expect it tomorrow. I did not mine waiting but how about some honesty!”

Helpful Report

Posted 9 years ago

Hi there, I'm sorry you were disappointed with the delay on the item you ordered. Unfortunately the Powertap P1 pedals you ordered are in extremely short supply and are currently being imported from the USA in very small quantities every 3-4 weeks, most of which are pre-sold before they arrive in the country. We did initially email you to explain that the pedals hadn't arrived as expected and there would be a delay in processing your order. Following that, on the occasions we spoke to you we gave you the expected delivery date as per what was being given to us by the sole UK importer. I'm afraid sometimes these things do slip slightly and this was the case with the pedals, probably due to shipping delays in the run up to Christmas. At no point were we dishonest about the delivery date of these pedals, we only have the date supplied by the importer to rely on for estimated arrival times. You received the pedals as advised this week. They were delivered within 2 weeks of you placing the order Taking into account the high demand and short supply of these in the UK at the moment we've processed orders for these particular pedals as quickly as possible. Apologies again for any inconvenience caused by the slight delay in processing your order. If you have any further questions or comments please feel free to get in touch. Kind regards, Triton Cycles.

Posted 9 years ago

“Execellent advice and help. Very quick and concise delivery. Great products.”

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Posted 9 years ago

“Bike arrived on time and in perfect condition !”

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Posted 9 years ago

“The best online shopping experience is one where you find what you want with the minimum of trouble, have an easy payment system and then have a top notch delivery setup. Triton are among the best at this and I'd have no problem recommending them to anyone. (Oh yes, and I'm a cynical so and so too!)”

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Posted 9 years ago

Triton Cycles is rated 4.6 based on 4,061 reviews