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Triton Cycles Reviews

4.6 Rating 4,061 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,061 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Great customer service, item delivered at the front end of the delivery window so extremely happy.
Helpful Report
Posted 7 years ago
Needed a part quickly. Triton had it in stock and I received it very quickly.
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Posted 7 years ago
Nice frame, good price & very fast delivery.
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Posted 7 years ago
Easy to navigate site. Excellent communication. Amazed by the speed of delivery. Will use again.
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Posted 7 years ago
Product arrived was as described in good packaging within 2days and free delivery!
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Posted 7 years ago
I really really want to like this bike, but it's been trouble since buying it. The original bike came damaged - latch missing a washer, disc brakes not aligned properly, and various scuff marks and chips to the paintwork. The second bike was better, though the pedal stripped the thread on the non-drive crank. Attempts to obtain a replacement have proved fruitless via my local bikeshop - they're unable to find something suitable due to proprietary crankset. Triton are currently trying to source a replacement. When it works it's great, travel times were not too dissimilar to my hybrid for getting about, and I can fit a full size panniers rack to carry two panniers - my reasons for purchase. Not sure if I regret buying it.
Helpful Report
Posted 7 years ago
Hi James, I'm sorry to hear you're not happy with the service we provided you. Your bike went through a full PDI prior to dispatch. All latches are inspected on folding bikes prior to dispatch for operation - the latches were working correctly when the bike was dispatched to you. I apologise again for the small marks to the paintwork, despite our best efforts and packaging, sometimes couriers can mistreat the box and damage can occur. In this instance I can see we offered to collect the bike for you free of charge and offer either a full refund or exchange. I can see that you chose to collect a replacement bike from us fully assembled in early October and you did leave happy wth the new bike. Since then we haven’t had any contact until your email on the 8th January asking if we could source a replacement left hand crank arm as you had stripped the thread. I apologise that no one has come back to you until today(11th), we are receiving a high volume of enquires during our January sale and we will always reply as quickly as possible. If you would prefer an immediate response we are available on the phone. We have sold a lot of Tern bikes over the years and the quality of the bikes has always been good. If you have any further questions or require any information. Please don’t hesitate to get in contact. Kind Regards - Triton Cycles
Posted 7 years ago
Surly ICT frame arrived to my front door in 5 days to Finland. Frame was in perfect condition. Very happy with Triton Cycles action. Thanks TC! - ILARI
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Posted 7 years ago
Easy on line ordering process, great products range. Quick communication and fast postage.
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Posted 7 years ago
The order was delivered the next day after ordering. The product was well packaged and in perfect working order.
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Posted 7 years ago
I bought a pair of Castelli Chic winter cycling tights late one evening and I was really impressed that they were shipped by 8.30 the following morning! Great product too. I would definitely use Triton Cycles again!
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Posted 7 years ago
Easy transaction..kept well informed regarding state of order and delivery...first class...thank you..
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Posted 7 years ago
Efficient service and prompt delivery!
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Posted 7 years ago
I'm still waiting a parcel since december 11
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Posted 7 years ago
Very pleased with the item and service received. Many thanks
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Posted 7 years ago
Ordered a set of grips 5 days ago for a xmas pressies! Guess what they didn't arrive 😔😔
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Posted 7 years ago
We were in an accident with out bike trailer while on vacation in the UK. Triton bikes processed our replacement wheel order quickly and our wheel was mailed directly to our friend's home within 2 days. It was a life saver because we were flying back to the US and needed a working stroller/trailer for the ride. I'm extremely happy with the customer service and would use this store again.
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Posted 7 years ago
Great advice pre purchase, mega quick dispatch!
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Posted 7 years ago
Great service, next day delivery. Very helpful staff.
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Posted 7 years ago
Takes ages to deliver... It's more than a week now, the item has not arrive yet.
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Posted 7 years ago
Very prompt service, changed delivery time with no hassle. Price was average for the item.
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Posted 7 years ago
Triton Cycles is rated 4.6 based on 4,061 reviews