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Triton Cycles Reviews

4.6 Rating 4,061 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,061 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Had not used Triton before but searched online for parts after being unable to source through the usual online bike stores. Triton came up, excellent service, delivered on time and competitive price, what more could you want, will certainly use again, added to favourites!
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Posted 8 years ago
Excellent service all round from Triton Cycles Quick Delivery Very Pleased With Item
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Posted 8 years ago
Very competitive price for the product and excellent service with super fast delivery.
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Posted 8 years ago
I finally found some bmx tyres I was looking for on line.triton saved me from ordering outside the uk which saved me a lot of money and the delivery was quick as usual.
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Posted 8 years ago
First class service
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Posted 8 years ago
Item ordered was delivered quickly and at a very good price. It was easily the best price I could find anywhere on the net. Would definitely recommend Triton Cycles and will no doubt be ordering again in the future.
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Posted 8 years ago
Excellent service from Triton Cycles,oredered a Bontrager RXL Carbon water bottle cage,and it was the best price available.
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Posted 8 years ago
Quick delivery which matters thank you
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Posted 8 years ago
Provided fantastic after sales support.
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Posted 8 years ago
service was very swift and package was delivered the next day with no problem, excellent!
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Posted 8 years ago
Fast response and delivery!
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Posted 8 years ago
Excellent pricing and fantastic super fast delivery with DPD in the 1 hour time-slot stated. Couldn't be happier. Excellent service!
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Posted 8 years ago
the stuff it´s ok. very fast . thanks
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Posted 8 years ago
Poor customer service when things don't go to plan. I never received my item, asked for currier to leave in a safe place - they left the cardboard box in the big blue cardboard recycling bag full of cardboard packaging going out with the bins - and yes it got put out with the bins. Whilst this isn't the fault of Triton I am their customer not the curriers. The raised it with the currier but said nothing to do with them unless the currier accepts liability. Mean time I'm left without my parts, a bike off the road and the only option to buy another one. I offered the option to split the cost in terms of customer retention and future business while they fought with the currier but no. I spend £100's if not £1000's online in bike parts, clothes etc - my advice is that was the wrong commercial decision in customer service, I won't be using again!!
Helpful Report
Posted 8 years ago
Hi Andy, I’m sorry if you feel we provided poor customer service in a matter that was entirely out of our control. You placed your order on Sunday, we packaged it up in a DPD expresspak bag and dispatched it on Monday, and it was delivered on Tuesday. You left instructions for DPD to leave your parcel “by the bins”. When you ask the courier to leave your parcel in a safe place, you have to tick a box stating that the you accept liability from that point on. We did our best to try and resolve this issue with DPD. We supported your side of the issue throughout the whole process. We also offered a reduced price discount for you to purchase another one, as well as immediate free next day delivery, which you declined. We raised a claim with DPD on your behalf and they are processing it. We should be able to process a refund for the item within the next 7 days. Usually we are able to process it a lot quicker but DPD are a large company and unfortunately these issues take some time to get resolved. If you have any questions please feel free to contact us and we will do our best to help! Kind regards, Triton Cycles.
Posted 8 years ago
Looking for a replacement bracket for a pump (bike was stolen!). Triton had one, and on offer, and delivered in super fast time. Cracking!
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Posted 8 years ago
Excellent service - many thanks
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Posted 8 years ago
excellent service and delivered next day free of charge.
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Posted 8 years ago
Good price, good service, and speedy delivery. Thanks J.
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Posted 8 years ago
Quick, efficient service
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Posted 8 years ago
Very efficient service.
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Posted 8 years ago
Triton Cycles is rated 4.6 based on 4,061 reviews