Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,061 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,061 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020

"Okay i allready made a review an google so let me copy Paste it, because I\u2019m too lazy:\r\n\r\nSo I'm native french\/german so please excuse my grammar...\r\nI was on the search after a specific bike:\r\n\r\nGT Grade Carbon Carbon Expert 2020 \/Colour Jade\r\n\r\nso with the help of google i found triton cycle and they got pretty amazing price and deals, especially if you don't have to pay the VAT in the UK, which is with 20% pretty high compare to Swiss MwSt -> 7.7%.\r\n\r\nso i wanted to order the bike (check my printscreen) but I had 2 question about the right frame size and the VAT return. Unfortunately and like the other reviewer said before, they're not reachable on the phone and didnt answer my 2 mails... so i wasn't sure if its a scam or not and I didnt ordered the bike. and then i started to read the review and check about reddit, you know stuff you do, to be sure about a firm.\r\n\r\nafter a week or two, i decided \"fuck it\" i'll pay with the credit card and if i don't get the good, then mastercard will reimburse my purchase.\r\nbut then the bike i wanted GT Grade Carbon, wasn't anymore available and I was kind of piss of myself and mad because i didnt get any answer. After that i thought okay, so they're real and have a stock and the online shop is somehow connected to the stocks, so i dediced again to give it a try with the:\r\n\r\ncannondale topstone carbon 105 which is pretty similar from the spec and geometry i just like the frame more from the GT.\r\n\r\nso let me make the story short:\r\n\r\nI ordered the bike on 21. May and received it on 28. may see the print screen (Triton and TNT). -> thats just a week and I'm living in Switzerland and with the borders regulation with corona it's pretty fast! \r\n\r\nso what i want to tell is -> maybe the communication is bad but the service and price is GREAT! thanks guys i'm really happy with my purchase!\r\n\r\n i gove Triton cycle just 4 Star out of 5 because the lack of communication. with better communication i would have give them 5 Stars."

Triton Cycles 4 star review on 2nd June 2020

Michaël

Anonymous

Anonymous // 01/01/2019

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“Excellent product at the lowest price. Delivery very prompt.”

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Posted 7 years ago

“Triton cycles have an excellent range of products and at a very reasonable price. The delivery was very quick and free, I had an exchange which was dealt with by an exceptional customer service member. I can't fault any of the process. If you are buying Botranger jerseys you may wish to go a size down for a good fit and 2 sizes down for a race fit, this is based on the Solstice range.”

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Posted 7 years ago

“Purchased a kona bike. When it arrived the box was damaged and the bike hanging out the box. A had to wait another 7 full days for a replacement. I had to email them first for a response and had to follow up with more emails. Poor service, having to chase up a order on expensive bikes. This will be my only order with them.”

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Posted 7 years ago

Hi there, We are very sorry that you encountered an issue with your bike on delivery and that you are unhappy with the subsequent service you received. All our bikes go through our workshop to be inspected and set up to ensure there is no damage when it leaves us. We also make sure there is sufficient packaging within and the box is in good condition. We do everything within our control to give the parcel the best chance possible in arriving in perfect condition. However the handling of the parcel by individuals is very much out of our control. The courier used is usually very good but unfortunately they have fallen short this time around, and for that I sincerely apologise. Unfortunately we did not have another bike available for a immediate replacement and we did inform you that, as the bikes come from Europe, there would be a slight delay. We saw to this issue as a priority and did all we could to get the replacement bike as quickly as possible. We're very sorry for any inconvenienced caused. Kind regards, Jamie - Triton Cycles.

Posted 7 years ago

“Initially fast and efficient service, when I received the bike , I assembled and started to ride. Noticed an issue and took it to a bike repair shop, they stated that the baring axle on the front tyre was faulty. This has subsequently caused some minor damage to the frame. I reported the fault and to my dismay they sent me a label for UPS to re-box and sent the tyre back. I had initially explained that this was my only mode of transport to and from work currently but they did not want to pick up and replace. I've been riding it one day!!! Do not expect them to give you good post-sales customer service. I have not received it.”

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Posted 7 years ago

Hi Jean-Pascal, I'm very sorry you feel we have not provided you with a good post-sale service. All our bikes go through our workshop to be inspected and set up to ensure there is no damage when it leaves us. We also make sure there is sufficient packaging within and the box is in good condition. We do everything within our control to give the parcel the best chance possible in arriving in perfect condition. With the information you provided us about the fault, we concluded that we needed to have a closer inspection and therefore offered to have the wheel collected and returned to us free of charge. We've never had a faulty/broken axle on our bikes within the first few days of riding and as such, if there was an issue then the bike is definitely not safe to ride. In addition to this, if there is an issue then your bike may not be the only one affected and because of this we did not believe it was a good idea to send a replacement. We're very sorry for any inconvenience caused. Kind regards, Jamie - Triton Cycles.

Posted 7 years ago

“Very happy with service and communication about status of my order. I recommend this vendor to others.”

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Posted 7 years ago

“I ordered a headset bearing but received a tyre instead.”

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Posted 7 years ago

“Perfect transaction. Order arrived the following day. Thank you.”

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Posted 7 years ago

“Prompt despatch and a good price for quality bike wear.”

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Posted 7 years ago

“Fast delivery and competitive prices, quick and easy checkout process makes for a very happy customer, will be back soon!”

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Posted 7 years ago

“My purchase of a Bontranger seatpost remote lever was a breeze , it was delivered quickly and was a fair price. I wanted to change the lever from the original KS one that was not the most ergonomically friendly. I wasn't sure it would be compatible but there are 2 ways to secure the cable so there was no hassle.”

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Posted 7 years ago

“quick service and delivery.”

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Posted 7 years ago

“I ordered a cycle helmet which was £10 cheaper from Triton than any other supplier I could find. Although (free) delivery wasn't the fastest (3-4 days) I was emailed at each stage and forwarded tracking details for delivery via DPD. This was my first order and won't be my last.”

Triton Cycles 5 star review on 25th June 2017

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Posted 7 years ago

“Fast delivery.”

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Posted 7 years ago

“Great bike, my boy loves it. Delivery was swift with no problems well packed and easy to assemble. Will use Triton cycles again, good communication and great bikes.”

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Posted 7 years ago

“The product arrived damaged and clearly repackaged, despite being sold as new. Had to pay postage to send it back for a refund.”

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Posted 7 years ago

Hi Leon, We are very sorry that your order arrived damaged. All our products are brand new. The light you purchased came directly from the supplier and was in perfect condition when it was dispatched. Upon further inspection it would seem the box suffered an impact during transit and have subsequently led to the light bracket being damaged. We're also very sorry that you had to pay postage to return the product back to us. If you had contacted us first we would have had the product collected free of charge. We can reimburse your postage cost and organise a refund/replacement as quickly as possible. Sorry for any inconvenience caused! Happy riding! Kind regards, Jamie - Triton Cycles.

Posted 7 years ago

“Great price and fast delivery”

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Posted 7 years ago

“The price was 20% cheaper than the second best I could find and the delivery (speed and tracking) was amazing!”

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Posted 7 years ago

“Fast shipping”

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Posted 7 years ago

“Ordered 3 items. Two were sent wrong. Handlebars were not the model ordered although in the packaging for the correct ones. They had also been previously used/mounted. Triton wouldn't send replacements until they got the wrong ones back. After saying they had the correct ones I called to chase and was told in fact all their stock was wrong. Replacements in later in the week. I called again to chase to be told they hadn't come in and there would be a further delay of a week. I had to keep calling Triton not them calling me. I lost faith and cancelled. The second Item (brake cables) were single ended not double ended as shown in web pictures. Too much mis-information from Jamie and Cara. A poor experience I would not recommend Triton and will never use them again.”

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Posted 7 years ago

“I would like to convey my thanks to Triton cycles for the items of Apparel I recently received, my order was swiftly despatched and delivered quickly, stylish and great value for money. Thanks again guy's, you are highly recommended.”

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Posted 7 years ago

Triton Cycles is rated 4.6 based on 4,061 reviews