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Triton Cycles Reviews

4.6 Rating 4,061 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,061 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
I am impressed by the speed of service. Using the right courier might be one of the factors.
Helpful Report
Posted 9 years ago
I ordered a replacement front light and it came at half price plus postage and packaging within 2 working days. Other companies were only selling it as part of a set with the back light.
Helpful Report
Posted 9 years ago
Very very helpful. Colour of frame I originally ordered was sold out, so they swapped it over to another colour for no extra charge and at no delay. Frame arrived two days after ordering. Really appreciated direct correspondence with Cara at Triton, too! Really good knowing you can actually talk to a human!
Helpful Report
Posted 9 years ago
Excellent, kept informed of expected delivery date and time. Could not fault. Thankyou
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Posted 9 years ago
Superb service will use again
Helpful Report
Posted 9 years ago
Bike arrived in a box which had been opened. Inadequate packing.Worst of all was the damage to the frame,an array of paint chips.Complained and they offered me a £20 discount off my next purchase.Seriously,would anybody want to deal with this company again after such appalling service? G.Ridley.
Helpful Report
Posted 9 years ago
Dear Mr Ridley, I'm sorry that the bike arrived with you damaged. The fact the box was open on delivery suggests that the bike has been damaged in transit with the courier. We offered to collect and replace bike, free of charge, at a convenient time/place but this was refused by you. We offered you a credit against future orders to compensate for inconvenience but this was also refused. Unfortunately sometimes these things happen and we'll always do our best to resolve things quickly and with as little inconvenience as possible. Apologies again for any inconvenience caused, please get in touch with us directly if you have any more questions about the order. Kind regards, Jamie - Triton Cycles
Posted 9 years ago
Excellent service - best price online, goods delivered a day earlier plus I was given an hour slot for delivery the day before. Would buy again.
Helpful Report
Posted 9 years ago
What I expect from any decent online retailer, a competitive price and to deliver what was ordered in an acceptable time-scale. Cannot comment on after sales service as no need to return the items. Would happily use this retailer again
Helpful Report
Posted 9 years ago
spent over £1200 on a new frame...managed to damage couple of bolts while putting it together...no problem i thought. Ordered bolt kit from Triton Cycles. Paid £25...received one bolt...still waiting for another one. On top of that , after contacting GT bicycles directly was told they should be no more than £5/each....one would think that after spending over £1200 you would get a bolt for free!!! lovely customer service...well done guys!!!
Helpful Report
Posted 9 years ago
Great product, great price and quick delivery as usual!
Helpful Report
Posted 9 years ago
Triton were helpful and efficient in every respect and made my purchasing experience easy and stress free.
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Posted 9 years ago
Excellent customer service and quick and easy delivery thanks.
Helpful Report
Posted 9 years ago
Ordered a Halo clickster freewheel and 3 days later it arrived. Brilliant service and a great price.
Helpful Report
Posted 9 years ago
Quick dispatch, effective packaging, can't fault it.
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Posted 9 years ago
Very good service - price was good and delivery exceptional Choices given for delivery great idea. Impessive
Helpful Report
Posted 9 years ago
Excellent tyres and fast delivery
Helpful Report
Posted 9 years ago
I bought the radio valac bmx and I love it, lovely hubs, nice size and very light. The delivery said 3 to 5 days but it came next day and I could easily track the parcel on its way to my house so could estimate delivery time. Definitely buying from here again, number 1 bike retail in my opinion! Great job!
Helpful Report
Posted 9 years ago
Excellent service - ordered Sunday night and item turned up Tuesday morning at a specified time. Price was also better then the competitors. Will use again
Helpful Report
Posted 9 years ago
Excellent product at a good price with quick delivery as promised. Thank you very much
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Posted 9 years ago
I was so impressed with the Tern Link C7 I ordered from Triton Cycles that I got another for my wife. These bikes are well made, very reasonably priced, responsive, well balanced and are easy to ride, in addition to folding up compactly. A modicum of assembly is required on delivery: front wheel and mudguard, pedals, reflectors, bell etc. A number of minor adjustments were also required: rear derailleur, seat post clamp, brakes etc. None of these are any problem for anyone with moderate bike maintenance experience. Ordering from Triton was very simple and their service was excellent. But most of all, these bikes are really fun to ride!
Helpful Report
Posted 9 years ago
Triton Cycles is rated 4.6 based on 4,061 reviews