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Triton Cycles Reviews

4.6 Rating 4,061 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,061 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

Write Your review

Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
I placed my order which arrived quickly BUT the item delivered was not what I ordered. Tried about 20 times to get in touch so far and no response whatsoever- very disappointing
Helpful Report
Posted 4 years ago
They used to be good however I ordered some items a month ago but they have still not despatched them. I sent them a message a week ago but no answer, I have been trying to call them but the line is either busy or it just keeps ringing and no one answers. Very disappointed.
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Posted 4 years ago
I was a bit apprehensive having read some reviews but for me Triton Cycles were excellent in very way. Order was acknowledged, despatch email received with delivery window and delivery email received. Delivery was bang on time with both goods supplied. Best of all they were very competitive. Faultless.
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Posted 4 years ago
Product as described, not tried it out yet but good fit
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Posted 4 years ago
Good price and a good service.
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Posted 4 years ago
Very bad service waited few weeks for my Medium Helmet even though the paper wire they sent me with it clearly states I ordered a medium size. Why can’t people just check before they dispatch an order? Can’t wait to call tomorrow !
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Posted 4 years ago
Probably the most satisfying online transaction I’ve ever made. Website was slick. Delivery and updates re same were impeccable. Gold standard for online retailers.
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Posted 4 years ago
I ordered Kazoo Trailer bike for my kid Jun 1 but have not received the order yet. I've tried phone calls/emails to contact for tracking information not a single response I got. Very frustrated. I need to know where my package is.
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Posted 4 years ago
Good browsing experience on the website. I liked how bike parts were accurately classified by type of bike so I could find what I wanted. Found a good price on the part I wanted. Picture and spec helped me select the correct hub. Great communication on what was happening with the order and delivery. I've ordered quite a few bike parts recently and this was the best experience.
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Posted 4 years ago
Good price, good communication and a great product. Postage could be cheaper.
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Posted 4 years ago
Good service, price and delivery promise. Thank you
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Posted 4 years ago
Received my bontrager wheels 16 days after ordering, didn’t mind delivery being a little longer under the circumstances. Can’t fault triton, great products at really good prices.
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Posted 4 years ago
Ordered two pairs of road shoes, selection, order and confirmation all very easy and email received stating delivery date. However, my purchase did not arrive on time as per the email and then read very bad reviews on similar experiences whereby online transactions had been made but never received the goods and had 2 to 3 star rating st the very best The alarm bells started ringing for spending nearly £200 and no sign of the shoes I tried phoning them but the phone was either engaged or no one answered and eventually rang off. Despite daily and frequent attempts o could not get to speak to anyone. I followed this up with emails asking for a full refund, I then received an email stating one pair of shoes would be refunded and the 2and pair was being delivered 3 days late than the original delivery date which was between 5 and 7 working days. To my amazement I did eventually receive my shoes and the 2nd pair refunded. Very frustrating and very wary of using Triton again!
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Posted 4 years ago
Placed a order for goods on 9th May due to the big banner on the home page stating business as normal which is laughable as I can't get communication via the phone lines, and the promise to respond to all emails within 48 hours is a joke. Not sure if or when I will eventually receive my order and would advise everyone to steer clear of this bike shop.
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Posted 4 years ago
I ordered the truing stand and it was delivered 2 days later, can't complain with that..great service!
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Posted 4 years ago
Very prompt service. The item (Saris Fluid Trainer) arrived within the time sent. Easy to set up. I would use these people again. Very helpful and kept me informed of the order's processing.
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Posted 4 years ago
Ok service, part arrived eventually after 2 weeks or more, clearly not a stock item, communication would help
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Posted 4 years ago
Shambolic. 14 days later still no communications or updates about my simple order for a tyre that was reportedly ‘in stock’ at the time of ordering. The team don’t answer emails or the telephone. Will never use again.
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Posted 4 years ago
Ordered a couple of tyres at a good price, arrived a couple of days early which is great. The tyres are spot on, great service and great value for the money, would recommend them and would buy from them again.
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Posted 4 years ago
Received the part no hassle a little earlier than quoted will use triton again in the future
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Posted 4 years ago
Triton Cycles is rated 4.6 based on 4,061 reviews