Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order and no e mails to explain delay”

Helpful Report

Posted 3 years ago

Hi Anne, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I have just been looking into your order with us, and unfortunately, it appears to have been lost in transit by the carrier company. I’m really sorry - this is obviously not the experience we hope to give our customers. We completely understand that this situation is not ideal, however, unfortunately, as our couriers deal with such a large amount of parcels every single day, accidents happen and some orders do fall through. This is certainly not excusable and we will continue to put measures in place to avoid situations like these from happening in the future. We apologise for disappointing you with this order and for any inconvenience this situation might have caused you, we definitely wish we could have had a better outcome. We'll contact you via e-mail so we can reach the best solution for you. Meanwhile, if you have any other questions please don’t hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Express delivery took more than a week - and my complaint was only met with "not really our fault as this is UPS' fault, but as a token of goodwill we will remove delivery fee". Who hired UPS?”

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Posted 3 years ago

Hi Timothy, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed. I can see we have an agent on this for you so please reach out at any time while they are checking with UPS. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“The order was delivered promptly and the receiver was very happy with the purchase.”

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Posted 3 years ago

“Great service & beautiful vase. The delivery was fast & the vase was well packaged on arrival. All-in-all a great experience”

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Posted 3 years ago

“My product has still not arrived despite being promised it after 3-5 days. It's now over a week and the track parcel reveals that it still has not been delivered to UPS. I am not happy. Alison Knocker”

Helpful Report

Posted 3 years ago

Hi Alison, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed and I apologise on behalf of UPS. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Great communication, very helpful. So pleased to support small businesses.”

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Posted 3 years ago

“Haven’t received the merchandise yet. Have received an email that it was delivered.”

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Posted 3 years ago

Hi Aida, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. We’re really sorry for any inconvenience this situation might have caused you. Best wishes.

Posted 3 years ago

“Good price and delivery within a few days”

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Posted 3 years ago

“Delighted with my candles and Fast delivery”

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Posted 3 years ago

“I first saw this coat in a local shop last winter but not in my size. I was delighted to find it recently on Trouva and at a sale price! The coat arrived promptly. Great service, thanks.”

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Posted 3 years ago

“Came across this site as they had the product I was looking for at a great price. Good communication throughout purchase. Highly recommended! 🙂”

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Posted 3 years ago

“I love my little cuckoo clock havent quite worked out the settings yet but love that its made of recycled materials and is modern but quirky. Fast delivery time too. Very pleased will shop Trouva again really like their style.”

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Posted 3 years ago

“Great service , Speedy delivery Love my cuckoo clock”

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Posted 3 years ago

“Good quality quick delivery”

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Posted 3 years ago

“Super site, and extremely quick delivery.”

Trouva 5 star review on 9th October 2021

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Posted 3 years ago

“My order of candles in glass jars were very well packaged and arrived in record time , much quicker than quoted . I’m very impressed .”

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Posted 3 years ago

“Great. Insanely fast shipping, love the Chesapeake’s pants”

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Posted 3 years ago

“Hideous experience! Avoid and shop elsewhere. After waiting over a week for a friend’s birthday present to be dispatched by Lilac Rose, (ordered through Trouva) I was told that the item was no longer in stock. I’m so disappointed as now I can’t find the item anywhere else, and feel terrible that I’ll be letting my friend down tomorrow on her birthday.”

Helpful Report

Posted 3 years ago

Hi Gail, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate the feedback. I'm so sorry to hear that your order was out of stock. As we are growing and getting busier our small boutiques are stretched thin both online and in-store which means sometimes the stock is being sold elsewhere. We completely understand that this was very disappointing and we certainly wish we could have had a better outcome for your order. We appreciate your patience and understanding as we face these bumps as a growing community of small businesses. We do hope you give us another chance to provide you with more positive experiences in the future as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Ordering was a breeze and my beautiful champagne glasses arrived quickly and safely. I would definitely use this shop and recommend to others.”

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Posted 3 years ago

“Amazing service and quick delivery. I love all the products from The lavender Room and I’ll definitely order again.”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,469 reviews