Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer experience was fantastic. The website is easy to use, products were plentiful and the prices were fab. It’s great to be able to support small businesses too.”

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Posted 3 years ago

“Rather a lightweight and flimsy fire basket.”

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Posted 3 years ago

Hi Ian, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. We always hope that you love your purchase, but understand that sometimes things just aren't quite right. Our small boutiques work very hard every day to provide the best curation of items worldwide and as we are growing together and getting busier our small boutiques are stretched thin both online and in-store so the customers can have the best experience. We do hope you give us another chance to provide you with more positive experiences in the future as there are hundreds of beautiful products from our community of boutiques being added to the site each day that I am certain you would enjoy. If you have any other questions please don’t hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Absolutely delighted with the two prints by Brie Harrison. Great care had gone into the packaging of both. I'll be ordering more when they're back in stock.”

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Posted 3 years ago

“Website was easy to use and also navigate the website. Great selection of products.”

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Posted 3 years ago

“Very easy ordering and efficient delivery”

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Posted 3 years ago

“Excellent product , delivered without any fuss.”

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Posted 3 years ago

Hi Paul, hope you're great! Thanks for the feedback! We love hearing about positive experiences and will pass this on to our team! Hope to see you again soon. Best wishes.

Posted 3 years ago

“Fast free delivery, great service”

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Posted 3 years ago

“Arrived early, even before allocated slot, and packaged well. Beautiful recycled blanket very pleased. Would buy again and definitely recommend to buy this product.”

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Posted 3 years ago

“Perfect !!”

Trouva 5 star review on 23rd September 2021

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Posted 3 years ago

“It was really what I wanted. So beautiful and I’m so satisfied.”

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Posted 3 years ago

“Prompt service....parcel arrived in good condition due to fragile stickers. This a surprise gift for my daughter who had expressed a liking of it. I am sure she will be pleased, it appears to be very well made.”

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Posted 3 years ago

“excellent service - thank you”

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Posted 3 years ago

“Excellent customer service. Classy, beautiful products. Delighted with my items.”

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Posted 3 years ago

“I really like this site . It's perfect for Christmas shopping . So many fancy and different products It's almost to easy to spoil your loved one's or even yourself . Delivery is always super prompt and well packaged with nice little thank you notes from boutiques . If you find something you want to buy they got a better nicer more funky or fancier one on this site . Thank you trouva for making my life easy”

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Posted 3 years ago

“Love Trouva! Have only just discovered. Quick delivery. Thank you! Love my honeycomb utensil jar”

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Posted 3 years ago

“Loved my cushion and arrived so quickly I will definitely be shopping with trova again soon”

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Posted 3 years ago

“Wonderful product range , only complaint is that i thought the delivery charge was a bit high”

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Posted 3 years ago

Hi Clare, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“I have not received my goods left 2 messages on answer phone no reply cannot get any sense from UPS if that's who is delivering my goods I have no idea I have had little or no communication from you so disappointed.”

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Posted 3 years ago

Hi Janet, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. Best wishes.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I found two vases that I had been looking for in an independent shop that I would never have discovered if not for Trouva. Vases arrived beautifully packaged and in very good time. Very impressed.”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews