Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product came very bad with packaging.. and my item was broken.. broken pieces damaged otthers..😞”

Helpful Report

Posted 3 years ago

“Not received my order yet,promised on Monday to be delivered by UPS”

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Posted 3 years ago

“I still have not received my bowls.”

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Posted 3 years ago

“I ordered a dress 6 days ago, I still haven't received my order - which should be here last Tuesday and today is Friday! I am very disappointed this dress was ordered for a specific purpose I chose fast delivery but I haven't recovered yet and absolutely no updates about the delivery.”

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Posted 3 years ago

“Difficult to review Trouva when my first purchase didn’t happen! It was going to be the dress of my dreams - one left in my size - paid and sent off for - so happy - then disaster the next day when I was told that my dress was no longer available. Hey ho! Better luck next time!”

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Posted 3 years ago

“Purchased top. Returned last Tuesday recorded delivery. Still heard nothing back”

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Posted 3 years ago

“These shoes have broken after just 3 months and I’ve hardly warn them.”

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Posted 3 years ago

“Although I like the diversity of products available through your website, the quality of the plant pots I bought was dreadful. Decided couldn’t be bothered dealing with returns, so have just decided never to buy anything from Berylune again and have given the pots away.”

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Posted 3 years ago

“Great service but wrong colour. I wanted a red toaster and got a cream one. I have requested a return. Keep you updated”

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Posted 3 years ago

“So looking forward to receiving my sardine forks. Totally upset they couldn't be shipped to the Highlands of Scotland for some unknown reason.”

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Posted 3 years ago

“I paid the extra fee in order for my parcel to arrive on time, the delayed 3 days. I was not longer in the place where they sent me the order, I needed to arrange for someone else to come and pick it and send it to me. I think it would be only reasonable if the would pay for the shipment, but they are not willing to pay. So not only did I pay extra for my parcel to arrive in time, now I need to pay again if I ever want to receive it. Terrible service”

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Posted 3 years ago

“Unfortunately, two of the items I ordered were cancelled due to delivery issues. I took this to mean not to the Highlands of Scotland. Very disappointed.”

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Posted 3 years ago

“Delivery has still not arrived so I am unsure what sort of review can be expected to be honest!!”

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Posted 3 years ago

“hasn't arrived”

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Posted 3 years ago

“Absolutely terrible my item didn’t arrive - no apologies”

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Posted 3 years ago

“I am very disappointed as the item I have received looks nothing like the photograph on the website. The base of the bottle, its shoulders, the colour, the quality of the glass and the stopper are all different. They have definitely sent me a different item to the one in the photo on the website.”

Helpful Report

Posted 4 years ago

“I'm very disappointed with my duck feet photo frame which I ordered. I wanted something a bit different but got something very cheap looking. The finish isn't antique silver as stated but more of a cheap grubby matt gold finish. It also actually looks scratched and dented. One of the metal clips at the back to hold the photo is twisted and very sharp so it isn't easy to insert a photo. I would go elsewhere to purchase this frame as other places to much nicer versions of it. Such a shame.”

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Posted 4 years ago

“Still haven’t received a delivery date for my cupboards, I had to phone to get an update & reply was they should be delivered next week, would think twice about ordering through them again”

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Posted 4 years ago

“Haven't received my goods.”

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Posted 4 years ago

“Paid for 1-2 days delivery as was a mother's day gift. Didn't turn up for 4 days turned up late. Then turned up broken this is still to be resolved.”

Helpful Report

Posted 4 years ago

Trouva is rated 4.6 based on 4,469 reviews