Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful Lobster Christmas bauble Was easy to order and it arrived beautifully wrapped in pink tissue Happy with service”

Trouva 5 star review on 7th October 2021

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Posted 3 years ago

“Delivery arrived fast with good communication. Very happy.”

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Posted 3 years ago

“Very quick delivery through Trouva and easy to find what I was looking for...”

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Posted 3 years ago

“Recently, I bought a resin wall hanging zebra head from Trouva! It arrived swiftly, was wonderfully wrapped to ensure no breakages...and had a delightful, handwritten note inside from ‘Charlie’. Full marks, Trouva! And the zebra looks great....🦓 - Vicki”

Trouva 5 star review on 6th October 2021

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Posted 3 years ago

“I was pretty sure that I had ordered the pink leather and suede sneaker with the Zebra print. According to the website you had one left. My charge with shipping was quoted as $207 which was fine. Instead you put down that I had ordered the pink suede and canvas sneaker with a different print for $138 plus shipping . I was very disappointed . The shoe that came was not what I wanted and when I tried to return them, postage was a minimum of $97. It was my fault for being stupid enough to order something from France. I will not make that mistake again but it was an expensive lesson. Now I have an ugly shoe as my memory of Africa which ended up costing me a lot of money”

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Posted 3 years ago

Hi Buteena, Since Brexit, we’ve tried to make ordering across borders as easy as possible. As such the price paid also incorporates any duties and charges you would likely have to pay to receive your delivery. I can’t say for certain although other companies I suspect won’t include such costs into your final price at checkout which is why they may appear lower. I hope this helps and you have a great day. Should you require anything further, please do let me know. Best wishes.

Posted 3 years ago

“The jumper was was exactly what I was looking for -product of good quality. Promptly dispatched - 5 out of 5 M.Weldon”

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Posted 3 years ago

“Ordered a collection of fragile items that I gifted a friend as part of a teaset. Arrived quickly, great care had been taken with packaging and all items arrived safely. Very pleased and would highly recommend.”

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Posted 3 years ago

“Super fast shipping! And I love my new dress! Best price online”

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Posted 3 years ago

“Grateful that I came across Trouva. I was able to purchase the items I wanted. Loving the stuff I bought and it looks perfect on my mantle. Ordering was fast, easy and very convenient. I did not have any issue with the parcel being imported to the US. I will definitely order again from them and will recommend to my friends.”

Trouva 5 star review on 5th October 2021

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Posted 3 years ago

“I’m delighted with all my items. Just as described and photographed. Easy to use website, fast efficient dispatch. Highly recommended.”

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Posted 3 years ago

“I absolutely love these containers but what I love more is the customer service. I received my order and one spoon was missing. However, I got send 2 spoons plus chocolate flakes with a lovely card the very next day! This boutique has been amazing. Thank you for my order (have recommended my family already) ❤️”

Trouva 5 star review on 4th October 2021

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Posted 3 years ago

“ordered two swan things for holiday one had a hole in it so wouldn't blow up, for £50 it was very disappointing”

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Posted 3 years ago

Hi Lawrence, hope you're doing well. Thanks for bringing this issue to our attention and please let me apologize for this experience. Keeping our customers happy is our number one priority and I’d like to ask you for another chance to improve this for you. Please send us a message on support@trouva.com so we can check this for you. Best wishes.

Posted 3 years ago

“Excellent product, great price & arrived the next day.”

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Posted 3 years ago

“The three Chalk black pomegranate reed diffusers I ordered arrived very quickly and one is already installed in my daughter’s home with the other two waiting to go back to Cape Town with me next month. I am delighted with them.”

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Posted 3 years ago

“Very fast dispatch and delivery.Wrapped perfectly as it was a gift. Thank you so very much”

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Posted 3 years ago

“Excellent service .”

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Posted 3 years ago

“Great range of interesting and quirky things from independent boutiques. I purchased Annie Sloan paint brushes and they arrived really quickly. Wrapped in an adorable way and with a personalised note from the seller which added to the unboxing experience. Will shop again.”

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Posted 3 years ago

“Very competitive price, very fast delivery and well packed item. Highly recommended and certainly will use again.”

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Posted 3 years ago

“Excellent service and quick delivery”

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Posted 3 years ago

“Hello.Unfortunately my order I placed was out of stock.They did try to help with a different choice of item.Also my money was back in my account within 3 days no messing about very good.”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews