Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast International shipping, arrived in perfect condition”

Helpful Report

Posted 3 years ago

“Very good and postage was very quick would use again”

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Posted 3 years ago

“Love my bowls! Thank you so very much.”

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Posted 3 years ago

“Unusual, different products, swift delivery and good value for money.”

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Posted 3 years ago

“Ordered anchovy and sardine cans for my kitchen. Delivery was prompt, well packaged and they look great in my kitchen.”

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Posted 3 years ago

“Lovely coupe glasses, arrived unbroken thanks to lots of wrapping. Delivery was rescheduled to a later day but was still fast.”

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Posted 3 years ago

“Trouva customer service is excellent - they were helpful and accommodating when I couldn’t see my tracking information from the boutique I ordered from. I have deducted two stars for the lack of communication from the boutique and how slow the service was. I purchased my item on 11th august for delivery within 3-5 days, so latest delivery 16th August. They packaged it and printed the label immediately but then didn’t update their tracking at all and didn’t ship the product until the 5th day, meaning the product wasn’t delivered until 17th and I missed my friend’s birthday. The product I ordered was a candle, I asked for gift wrap and it just came in stripy paper so I wouldn’t call that gift wrapped. The candle itself however I have been assured is gorgeous and smells beautiful. Trouva we’re helpful at getting in touch with the boutique and also refunded my delivery charge. The lack of communication from the boutique and slow service means I am reluctant to order again.”

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Posted 3 years ago

“Good price, quick delivery and love the pot!”

Trouva 5 star review on 18th August 2021

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Posted 3 years ago

“Great service and my friend was so pleased with her beautiful new scarf😍”

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Posted 3 years ago

“Lots to choose from and great service from the seller I purchased from.”

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Posted 3 years ago

“They shipped quick n I received my package very fast…”

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Posted 3 years ago

“This is the first time I have bought anything through Trouva and I was really impressed. I found a product a third of the retail price and it arrived within 2 days. Great price and great service.”

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Posted 3 years ago

“Great service - fast delivery, friendly communication. Interesting collection to remember to go back to!!!”

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Posted 3 years ago

“Excellent customer service and prompt delivery. Thank you.”

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Posted 3 years ago

“Quick delivery, well packaged. Communication good throughout and fantastic vase. Thank you”

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Posted 3 years ago

“I loved that I was able to source a hard to find item from independent shops all over Europe. Packages from The UK Spain and France are all en route and I've received the first two already!”

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Posted 3 years ago

“Easy to order, 10% first order discount, fast delivery option, well packaged! Delighted with my purchase - a Thomas Kent large kitchen clock in beautiful soft dove grey.”

Trouva 5 star review on 16th August 2021

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Posted 3 years ago

“Great black handbag to join the orange one I purchased in Padstow . The removable inner means it can be used in both bags. Good value and eco friendly . UPS , the couriers who delivered the bag are not reliable. Delivery information was changed daily until the bag was delivered . It was a good job no signature was needed .”

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Posted 3 years ago

“Excellent purchase in every way!!”

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Posted 3 years ago

“Pleased with the ease of ordering and the items were perfect for me. Delivery was a little tardy but did eventually arrive.”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews