Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better packaging could be considered. Tracking showed item going back and forward within the UPS system.”

Helpful Report

Posted 3 years ago

“Item I ordered was out of stock which was disappointing. Was contacted by customer service with alternative options from the same brand. Ordered an alternative, delivery was very fast. Well happy..”

Helpful Report

Posted 3 years ago

Hi there, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our returns policy is not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and so are unable to cover returns for all of our customers. As we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us at support@trouva.com. Best wishes, Carol‍

Posted 3 years ago

“Lovely mug, came when you said would. A perfect gift many thanks”

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Posted 3 years ago

“Easy to select and order. Tracking information did not alter for 2 days. Dialogue with customer services worked well and effective resolution of the tracking problem with delivery as advised. Thank you.”

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Posted 3 years ago

“Bought a child’s chocolate bonbons toy for my grand-daughter’s birthday and it has been delivered direct to her so I have not seen it! Her birthday is in a few weeks time! Looked very colourful online. Kept informed of delivery.”

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Posted 3 years ago

“Quick uncomplicated went to checkout easy”

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Posted 3 years ago

Hi Lisa, hope you're going amazing. Thank you so much for the positive review. We're thrilled you're enjoying using Trouva! Hope to see you again. Best wishes.

Posted 3 years ago

“Loved the item plus order dealt with speedily and efficiently”

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Posted 3 years ago

Hi Sian, hope you're fab! Thanks for your feedback. It’s great to hear that you’re a fan of Trouva. Your feedback helps us discover new opportunities to improve our service and make sure you have the best possible experience. Best wishes.

Posted 3 years ago

“I searched the web for a very specific item & Trouva was the only place who came up with the goods!”

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Posted 3 years ago

Hi Steve, hope you're doing amazing! Thank you for your feedback :) It’s always great to hear from our customers, and positive comments mean so much to all the amazing independent boutiques we work with! Best wishes.

Posted 3 years ago

“Excellent product , delivered without any fuss.”

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Posted 3 years ago

Hi Paul, hope you're great! Thanks for the feedback! We love hearing about positive experiences and will pass this on to our team! Hope to see you again soon. Best wishes.

Posted 3 years ago

“Wonderful product range , only complaint is that i thought the delivery charge was a bit high”

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Posted 3 years ago

Hi Clare, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“East to use. Delivery within a reasonable period. Very pleased with the products and nice to support independents, especially after the last 18 months.”

Helpful Report

Posted 3 years ago

Hi Elizabeth, hope you're great! Thank you so much for the positive review. We're thrilled you're enjoying using Trouva! Hopes to see you again soon. Best wishes.

Posted 3 years ago

“Good product and service but p+p rather high for a budget item. Free p+p is the way forward.”

Helpful Report

Posted 3 years ago

Hi Clifford, hope you're well! Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Very good and postage was very quick would use again”

Helpful Report

Posted 3 years ago

“Lovely coupe glasses, arrived unbroken thanks to lots of wrapping. Delivery was rescheduled to a later day but was still fast.”

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Posted 3 years ago

“Great black handbag to join the orange one I purchased in Padstow . The removable inner means it can be used in both bags. Good value and eco friendly . UPS , the couriers who delivered the bag are not reliable. Delivery information was changed daily until the bag was delivered . It was a good job no signature was needed .”

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Posted 3 years ago

“Good communication. Quick and efficient delivery.”

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Posted 3 years ago

“Quick and efficient service and delivered when promised.”

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Posted 3 years ago

“Happy with my purchase - although the dress was very creased. Did not arrive on time - courier kept rescheduling.. hence only 4 stars”

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Posted 3 years ago

“Excellent service and information. Site easy to navigate.”

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Posted 3 years ago

“Some very attractive products. Quality and prices seem quite good. I bought a plain blue salad bowl, and I'm very pleased with it.”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,469 reviews