Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Angela Harding advent calendar is amazing. I was even more amazed by the lightening fast speed that it traveled from the UK to the US! I think it made it to me in less than a week. I was not expecting that. Tremendous service and I love the artwork❤️”

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Posted 3 years ago

“Very happy with my purchase. Arrived very quickly and was very well wrapped so arrived in perfect condition which these days is difficult to rely on so well done .”

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Posted 3 years ago

“A wide range of lovely and unusual gifts.Items exactly as described and very prompt delivery. Wouldn't hesitate to recommend this site and will be shopping again at Trouva in the near future.”

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Posted 3 years ago

“Lovely purchase , very quick delivery very happy thank you”

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Posted 3 years ago

“Easy to order. The order was a gift that hasn't been opened yet so I can't really give any feedback on that. Hopefully the product is enjoyed.”

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Posted 3 years ago

“I couldn’t be happier, just loved it!”

Trouva 5 star review on 6th November 2021

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Posted 3 years ago

“I was delighted to find Trouva. It's always great to support a small business. My order was really well packaged and delivered quickly. I would definitely recommend them and buy from them again.”

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Posted 3 years ago

“Advent calendars, 3D. Very pleased with the quality and designs of both the house and treehouse. Can't wait to assemble them and add the characters”

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Posted 3 years ago

“Great communication”

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Posted 3 years ago

“Item arrived in perfect condition and speedy delivery”

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Posted 3 years ago

“Excellent service great pair of yogi shoes delivered perfectly”

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Posted 3 years ago

“Lovely mug, came when you said would. A perfect gift many thanks”

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Posted 3 years ago

“good service parcel arrived on time. Just seemed to have more packaging than necessary”

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Posted 3 years ago

“Fantastic service. Ordered a vase for my bedroom. Been looking all over for one to match my lamps & found one here. It's perfect, thank you ☺️ x”

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Posted 3 years ago

“Order arrived in a few days of order ring was try to description and very good quality. Like the uniqueness of th item”

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Posted 3 years ago

“Excellent service , very quick service.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“unfortunately I am still waiting to receive order no; 7572731 ordered over a week ago and with express delivery. As this was meant to be a birthday present I would be grateful to know when I can expect to see something.”

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Posted 3 years ago

Hi Anthony, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. I have had a look and it seems like, unfortunately, the boutique that you ordered from had a slight delay when it comes to shipping out your order. We completely understand that this was not ideal and extremely frustrating for you, however, due to the current situation, a lot of our boutiques are still working with fewer opening hours and staff and so delays can occur. We are working very hard with all of our boutiques to keep orders processing as normal. We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Great service . Order arrived quickly and the basket was exactly as described”

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Posted 3 years ago

“Thank you for the prompt delivery of the tutu dress which I ordered. It is absolutely beautiful and I’m sure my granddaughter will love it at Christmas”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews