Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company sent me two right feet shoes and two different sizes. One a size 40 and the other a 38. Hopefully I can get a refund or the left matching shoe!”

Helpful Report

Posted 3 years ago

Hi Stephanie, hope you are doing well. Thank you for your words, we really appreciate that feedback. I'm so sorry to hear that you received the incorrect item. We truly apologise for the mix up with the boutique, after looking into this, it seems like it was an honest hiccup on their side. As our boutiques are getting busier both online and in-store accidents sometimes happen and this is an oversight we certainly wish could have been avoided. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. Best wishes.

Posted 3 years ago

“Very good service. Item received in good condition exactly as expected and on time.”

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Posted 3 years ago

“Really great service. Not used Trouva before but definitely will do again. Efficient fast service.”

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Posted 3 years ago

“Good product and service but p+p rather high for a budget item. Free p+p is the way forward.”

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Posted 3 years ago

Hi Clifford, hope you're well! Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“It arrived super early and I'm super happy with this purchase and how it got here quick!”

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Posted 3 years ago

“Arrived nicely packed. Wall goat vase is a lovely ceramic and I think the people I bought it for will like it as they own some pet goats.”

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Posted 3 years ago

“Fabulous product and great delivery service, very happy 🙏🏻❤️”

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Posted 3 years ago

“i have never owned a pair of slippers and these are just perfect. Cosy and instant warmth and I love the simple style. It's excellent that they are made in Nepal.”

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Posted 3 years ago

“Incredibly helpful and very prompt service.”

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Posted 3 years ago

“Fast efficient service.”

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Posted 3 years ago

“Absolutely brilliant service. Will definitely use again”

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Posted 3 years ago

“A really good service. I am delighted with the mini vases that I ordered.”

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Posted 3 years ago

“Thank you for a quick and trouble-free transaction, the seller also added nice gifts to the perfume, well packaged and sent immediately :)”

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Posted 3 years ago

“I ordered an item online and after the funds had been taken I was told that this item wss out of stock, so I was offered a smaller size. I agreed to this with the provision that I could return free of charge. I was sent an email from DHL stating that it would arrive last Friday morning. I took some time off work and it didn't arrive ! . I spoke to a member of your team yesterday who advised me that she would look into this but I heard nothing so I called again yesterday late afternoon and a young lady sent me an email saying that it would be Wednesday before it would arrive. This is absolutely rediculous for delivery and I would hope for some compensation,even the refund of the postage it is my first time shopping with Trouva and I doubt thst I will again. Regards Linda Phillips.”

Helpful Report

Posted 3 years ago

Hi Linda, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. I have had a look and it seems like, unfortunately, the boutique that you ordered from had a slight delay when it comes to shipping out your order. We completely understand that this was not ideal and extremely frustrating for you, however, due to the current situation, a lot of our boutiques were still working with fewer opening hours and staff and so delays can occur. We are working very hard with all of our boutiques to keep orders processing as normal. We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Love the products you have will be back again”

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Posted 3 years ago

“I ordered a Robert Welch cutlery canteen and I’m thrilled with it. Excellent value and great service”

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Posted 3 years ago

“Love my new mug which arrived pretty quick . Well wrapped and so beautiful! Thank you x”

Trouva 5 star review on 5th September 2021

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Posted 3 years ago

“My little mirror is just adorable very happy with it. Describe very well. As for the blush paper star is very creative. The metal Gold Star ⭐️ is perfect just ❤️ it. Very happy with everything. All three items very well packed. Very happy 🇺🇸”

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Posted 3 years ago

“Delighted with new trainers - slightly narrow would have liked there to different widths, but hope to wear them in.”

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Posted 3 years ago

“Really good service and great product, thank you 🙂”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews