Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent prompt service”

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Posted 3 years ago

“I found what I was looking for and the site worked well”

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Posted 3 years ago

“Eve bag bigger than looked in pic so fit loads in gud quality”

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Posted 3 years ago

“The pics don't do it justice, my new lamp is amazing!”

Trouva 5 star review on 12th November 2021

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Posted 3 years ago

“Item I ordered was out of stock which was disappointing. Was contacted by customer service with alternative options from the same brand. Ordered an alternative, delivery was very fast. Well happy..”

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Posted 3 years ago

Hi there, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our returns policy is not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and so are unable to cover returns for all of our customers. As we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us at support@trouva.com. Best wishes, Carol‍

Posted 3 years ago

“Fantastic product well packaged and prompt delivery”

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Posted 3 years ago

“My purchase arrived very quickly and was carefully packaged. Very pleased with Trouva and can recommend.”

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Posted 3 years ago

“Very pleased with my item Cute Christmas coffee pot tree decoration”

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Posted 3 years ago

“Had exactly the items I was looking for! And fast delivery!”

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Posted 3 years ago

“Not helpful and not giving any consideration like bulky returning items . Very expensive for customers to pay.”

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Posted 3 years ago

“Item packaged and delivered in perfect condition promptly”

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Posted 3 years ago

“Item was unusual - love it and so well packaged-”

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Posted 3 years ago

“Great product and service thank so much :)”

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Posted 3 years ago

“Pleased with prompt delivery of products which were good quality and as described.”

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Posted 3 years ago

“Very efficient, great communication.”

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Posted 3 years ago

“Ordered earrings for my granddaughter. First choice unavailable but was offered Discount code of £5 if I could choose something else. Very pleasant email communications. I’m sure item will be perfect but it’s gift wrapped (beautifully done) ready for Christmas so I cannot comment on item (no doubt another review!) Thank you.”

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Posted 3 years ago

“Got what I was looking for that got sold somewhere else”

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Posted 3 years ago

“Super fast delivery and excellent customer service. Very impressed, thank you!”

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Posted 3 years ago

“Ordered late on a Sunday evening from the US and the shop located in the UK had the package delivered to me by Wednesday evening. Expertly packed and so fast. Amazing first experience.”

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Posted 3 years ago

“Delighted with the products and the first class service I recieved. Delivery was very quick I would use you again Thank you”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews