Trouva Reviews

“ Although I like the diversity of products available through your website, the quality of the plant pots I bought was dreadful. Decided couldn’t be bothered dealing with returns, so have just decided never to buy anything from Berylune again and have given the pots away. ”

“ Everything was great but I’d ordered boots and when they arrived I thought they were a little uncomfortable. It then cost me £9 60 to post them back. That’s way too much just to try something on. It’s a shame cos I’d like to use independent businesses but can’t afford the returns . ”

“ I was then told in order to get a refund I needed to find a way to print off a returns label ready for when the delivery driver returned to collect the package, in the middle of a lockdown when I don’t own a printer. ”

“ Not happy that I had to pay £11 to return the item to Biscuit shop. Had I known that you didn't offer free returns, I would have never ordered through you. It was my first and last time. ”

“ Product I ordered as a gift arrived broken. Support quickly responded and promised to replace the item but it has now been 2 weeks and I am still yet to receive the returns label. Contacted support again and have not received any update in 10 days. Really poor customer service do not recommend using Trouva. ”

“ I recommend Trouva if you are looking for unique products that you won’t find in the high Street or big department stores. I haven’t given the 5 stars as you have to pay for the postal charges for any kind of returns. As a result I had to keep a couple of items I really didn’t want them, the cost of return them was not worth it. ”