Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t be any happier. Shopping with Trouva allows me to find hidden gems, get my hands on pieces that have sold out elsewhere and above all: I shop small.”

Helpful Report

Posted 3 years ago

“Loved my recent purchase from Trouva of an advent light. Product was exactly as described and perfect for my requirements. Delivery was extremely quick.”

Helpful Report

Posted 3 years ago

“Competitive pricing and great range of goods. Despatch was swift but UPS updates were non existent from them receiving notification of item. After a few days I contacted Trouva enquiring about the transit status who were very prompt to reply and eager to resolve. However, within a couple of hours my goods arrived despite status not changing on UPS tracking page. Trouva & boutiques 👏👏👏, UPS 🤔”

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Posted 3 years ago

“Excellent service. Lovely products.”

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Posted 3 years ago

“Excellent products and AMAZING ship times. I received boutique items from two different retailers from the UK to the US quicker than I receive most domestic orders. Very pleased.”

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Posted 3 years ago

“Such a wonderful company to deal with. Customer service is excellent and the quality of their products is brilliant.”

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Posted 3 years ago

“I waited for my order after I got an email saying it was due to arrive. It didn’t come. I looked at the tracking. It showed a little part of the journey.. next morning I checked it again. It showed a little bit more of the journey. Then later in the day I got an email to say the order had been delivered at 17.00 the previous day. It had not. My window faces the drive. No one came down the drive. I was waiting for my order. I made a long distance call to UPS who said they would call back. They did and told me to call Trouva. I had to make another long distance call to Trouva. The website said their hours were till 5pm on Friday but on the call I got an automated message to say I would not be getting a call. Then I went online to try to explain that my parcel had not arrived. There was no facility with an option to tick saying that my order had not arrived. I filled in a different option just to try to get through. I received an automated reply. So I filled in two more times. Finally I got a reply from Siana. I have been told by her that she will send out a new order. I hope I receive it. I am 75, home from hospital after a year-long illness. This order has caused me so much hassle. Why? Because of the incompetent driver from UPS who could not read his satnav. Secondly, because your system did not answer my phone call. Neither was I able to get through easily on your website because there is no option on your drop down menu which offers a chance to say; My order has not arrived. It was minus 2 degrees here in Scotland today. I needed my cosy hat I ordered. I hope it arrives soon. If not, I shall need to try again online. I may be 75 but I am far from incompetent, nor senile.”

Helpful Report

Posted 3 years ago

“I was devastated to learn that a major department store was no longer delivering to Northern Ireland but was amazed and delighted to find that a small boutique, via Trouva, would deliver my item. Communication, delivery time and quality of the product was 2nd to none. I am over the moon with my new console table and will endeavour to find, whatever I may need in the future, via Trouva and support small business. Thank you!”

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Posted 3 years ago

“Very efficient company - pleasure to deal with you 👍”

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Posted 3 years ago

“I don't know how I came across this site but so glad I did. I was looking for some individual but personal, meaningful presents and found the most perfect selection possible. Easy to order, pay and delivery was fast and the package so safety packed. Amazing. The only suggestion for improvement is that it would be much more convenient to return to the exact shopping page one was on after putting an item in the basket. Look forward to checking in throughout the year.”

Helpful Report

Posted 3 years ago

“lovely product safely wrapped many thanks”

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Posted 3 years ago

“Ordered some perfume for my wife which was showing as in stock in the store, however the store advised Trouva that they did not have any available. Trouva did contact to say it was out of stock and payment was refunded.”

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Posted 3 years ago

“I received the Iridescent Cocktail Shaker very promptly from the retailer, Victoria & Co. of Twyford, Reading. It was well packed in a strong box and labelled fragile. The shaker is a Christmas present for a family member and I am sure they will be delighted with it. I would certainly purchase from this retailer again.”

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Posted 3 years ago

“Terrific service ! Although they didn’t have what I wanted in stock , which was a shame . I was notified of this within 2 hours . Also the money was back in my account even before the bank transaction had been processed”

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Posted 3 years ago

“Very prompt delivery and excellent product”

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Posted 3 years ago

“Really fast delivery and love the bag I ordered. Thank you very much”

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Posted 3 years ago

“delighted to find you had exactly the Drivers pickled shallots I needed. may even be tempted by the Picalilli next time ..”

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Posted 3 years ago

“So lovely. We have just used the butter dish in the fridge for years and I thought no we need something better ....”

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Posted 3 years ago

“Beautiful candle holder that I had been trying to source for ages. Very well packaged and arrived safely from Italy a day earlier than expected! Great service.”

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Posted 3 years ago

“Very cute ☺️. Bought as a Christmas gift for my friend who has a poodle.”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews