Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Angela Harding advent calendar is amazing. I was even more amazed by the lightening fast speed that it traveled from the UK to the US! I think it made it to me in less than a week. I was not expecting that. Tremendous service and I love the artwork❤️”

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Posted 3 years ago

“Very happy with my purchase. Arrived very quickly and was very well wrapped so arrived in perfect condition which these days is difficult to rely on so well done .”

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Posted 3 years ago

“A wide range of lovely and unusual gifts.Items exactly as described and very prompt delivery. Wouldn't hesitate to recommend this site and will be shopping again at Trouva in the near future.”

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Posted 3 years ago

“Lovely purchase , very quick delivery very happy thank you”

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Posted 3 years ago

“Easy to order. The order was a gift that hasn't been opened yet so I can't really give any feedback on that. Hopefully the product is enjoyed.”

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Posted 3 years ago

“I couldn’t be happier, just loved it!”

Trouva 5 star review on 6th November 2021

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Posted 3 years ago

“I was delighted to find Trouva. It's always great to support a small business. My order was really well packaged and delivered quickly. I would definitely recommend them and buy from them again.”

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Posted 3 years ago

“Advent calendars, 3D. Very pleased with the quality and designs of both the house and treehouse. Can't wait to assemble them and add the characters”

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Posted 3 years ago

“Great communication”

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Posted 3 years ago

“Item arrived in perfect condition and speedy delivery”

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Posted 3 years ago

“Excellent service great pair of yogi shoes delivered perfectly”

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Posted 3 years ago

“good service parcel arrived on time. Just seemed to have more packaging than necessary”

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Posted 3 years ago

“Fantastic service. Ordered a vase for my bedroom. Been looking all over for one to match my lamps & found one here. It's perfect, thank you ☺️ x”

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Posted 3 years ago

“Order arrived in a few days of order ring was try to description and very good quality. Like the uniqueness of th item”

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Posted 3 years ago

“Excellent service , very quick service.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Great service . Order arrived quickly and the basket was exactly as described”

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Posted 3 years ago

“Thank you for the prompt delivery of the tutu dress which I ordered. It is absolutely beautiful and I’m sure my granddaughter will love it at Christmas”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Even though I didn’t keep the purchase I ordered I was very impressed by the excellent service .The refund was quick .Perhaps the only downside was having to pay for the return which they said I should send recorded delivery which was expensive!Having said that it won’t put me off shopping with them again.”

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Posted 3 years ago

Hi Judith, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our returns policy is not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and so are unable to cover returns for all of our customers. As we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

Trouva is rated 4.6 based on 4,469 reviews