Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely chilli fairy lights. They came well packed and delivered quickly.”

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Posted 3 years ago

“Quick delivery and the product is beautiful.”

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Posted 3 years ago

“Wow, What a find! I’ve just taken delivery of the most lovely set of Espresso cups & saucers. Delivered in super quick time. Importantly, I feel that I’m supporting smaller businesses. I highly recommend 😊”

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Posted 3 years ago

“Ordering was easy & delivery was very quick & efficient. Will defo be ordering again.”

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Posted 3 years ago

“Really like them but I recived one item faulty and still haven't heard how it's going to be fixed.”

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Posted 3 years ago

Hi Rosalyn, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate the feedback. I'm so sorry to hear that your order arrived damaged, we truly apologise for this very disappointing experience. I have had a look and I can see that my colleague Pete is currently handling this with the boutique and is trying to resolve this matter for you as quickly and efficiently as possible. We completely understand that this experience has been less than perfect and we apologize for any inconvenience it might have caused you. We ask for your patience and understanding as we try to come to a resolution for this matter for you. We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. Once again, we apologize for the inconvenience. If you have any other questions please do not hesitate to reach out to me or my colleague. Best wishes, Carol‍

Posted 3 years ago

“Delighted with Trouva experience. Easily navigable website, plenty of choice and speedy delivery. My parcel arrived 48 hours after placing the order. I will definitely use it again.”

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Posted 3 years ago

“Beautiful item, fast delivery, packaged very well! Thankyou, highly recommend”

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Posted 3 years ago

“Better packaging could be considered. Tracking showed item going back and forward within the UPS system.”

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Posted 3 years ago

“Lots of choice and fascinating small independent shops to explore. I bought this lovely wall clock. Good price and well packaged. Great delivery. Supported a UK small trader.”

Trouva 5 star review on 14th November 2021

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Posted 3 years ago

“Issue with item on delivery but Trouva dealt with it swiftly; replacement arrived within 48 hours. Excellent customer service.”

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Posted 3 years ago

“Speedy delivery”

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Posted 3 years ago

“My shoes arrived quickly very happy”

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Posted 3 years ago

“I ordered a Roka backpack and it came quickly and beautifully wrapped. I was pleased to be supporting an independent boutique, well done Trouva.”

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Posted 3 years ago

“This was my first purchase and it was effortless from start to finish, excellent service and a speedy delivery. Thank you”

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Posted 3 years ago

“Very pleased with my order. Extremely fast delivery! Will definitely order again.”

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Posted 3 years ago

“I didnt read properly and thought this was for a real baby,so when it arrived it was not what i expected,had a good laugh,but after posting a pic my friend was interested where i got this so i recommended this site and her daughter now has a new addition to her dolls house,very realistic”

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Posted 3 years ago

“Excellent product and brilliant service...”

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Posted 3 years ago

“Easy to use. Super fast service. No muss, no fuss.”

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Posted 3 years ago

“Unfortunately my order did not arrive ( totally due to UPS) but this firm was very quick to offer a refund or reorder so I would definitely use them again. They were always very quick to reply to emails too. Thumbs up to them!”

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Posted 3 years ago

“I found a bagatelle game on your website, just perfect for my two young nephews. Having tried several local shops and the internet, Trouva was the only shop that had what I was looking for. Very pleased with my purchase and for the good delivery time. Mrs P Stobbs”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews