Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,465 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with my purchase I thought it had been discontinued but obviously not. It arrived in good time with the personal note included. Delighted thank you”

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Posted 3 years ago

“Very happy with my purchase. Beautiful and was shipped very fast thank you”

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Posted 3 years ago

“Very easy to use great service excellent product would 100% use again can't fault it”

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Posted 3 years ago

“Lovely selection of clothes, gifts etc. I bought a dress from a boutique in Bath. Delighted with it and the fast delivery.”

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Posted 3 years ago

“Fantastic product. Great communications from the helpful, friendly team. I'll definitely shop here again!”

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Posted 3 years ago

“Loved being able to shop from some favourite stores all in one place. Items arrived within in two days, beautifully packaged with hand written note 🧡”

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Posted 3 years ago

“Parcel arrived promptly with no excess packaging. The enamel mugs look great and exactly as described . They will be perfect for our picnics.”

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Posted 3 years ago

“Incredible service. Came so quick and all packed beautifully.”

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Posted 3 years ago

“I am still waiting for my purchase, which is disappointing as it is clear from the UPS tracking it was not dispatched for 5 days, yet was supposed to be delivered within 3 days. So I can’t comment on the product I hope it’s nice when it finally arrives as now it is a late birthday present. I won’t be purchasing from here again.”

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Posted 3 years ago

“This seller is a pleasure to deal with and I will definitely buy from her again. My candle was very well wrapped and the fragrance is beautiful and long lasting. Highly recommended. Marilyn 😉”

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Posted 3 years ago

“Great service all around”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“A1 very good so easy From order to delivery.”

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Posted 3 years ago

“Love the idea of being able to support a 'small local business' even if it's not local to me!, as they make high streets more interesting than all the big names. Also great service; confusion over the courier delivery so called the shop directly and lady I spoke to was very helpful”

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Posted 3 years ago

“Fantastic products that are unique .. good price and quick easy service”

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Posted 3 years ago

“Very disappointed as ordered for my Mum & Dads Golden Wedding Anniversary and it got delivered to the wrong person & although it was redelivered the item had been fully unwrapped and the polystyrene all broken up and just stuffed back in along with the note I added for my parents. A new one should have been sent rather than asking the customer to send it onto them, would not order from you again!”

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Posted 3 years ago

“Have ordered for the first time from this company very pleased fast delivery M Solomon”

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Posted 3 years ago

“Great company. Good personal service. Prompt delivery.”

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Posted 3 years ago

“Excellent service and competitive price”

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Posted 3 years ago

“Let me say that the boutique that I purchased from was fantastic, great product, fast shipping, fair price. Trouva as a site is laughable. All kinds of website issues they blamed on me and then the USA banking system. After explaining I used 2 different computers, on 2 different networks, and 2 different credit cards from 2 different banks… they finally just didn’t respond to why their website didn’t work. Bottom line, your boutiques deserve better and if your in the USA it’s PayPal or nothing.”

Helpful Report

Posted 3 years ago

Trouva is rated 4.6 based on 4,465 reviews