Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 3 years ago

“unfortunately I am still waiting to receive order no; 7572731 ordered over a week ago and with express delivery. As this was meant to be a birthday present I would be grateful to know when I can expect to see something.”

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Posted 3 years ago

Hi Anthony, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. I have had a look and it seems like, unfortunately, the boutique that you ordered from had a slight delay when it comes to shipping out your order. We completely understand that this was not ideal and extremely frustrating for you, however, due to the current situation, a lot of our boutiques are still working with fewer opening hours and staff and so delays can occur. We are working very hard with all of our boutiques to keep orders processing as normal. We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Great service . Order arrived quickly and the basket was exactly as described”

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Posted 3 years ago

“Thank you for the prompt delivery of the tutu dress which I ordered. It is absolutely beautiful and I’m sure my granddaughter will love it at Christmas”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Even though I didn’t keep the purchase I ordered I was very impressed by the excellent service .The refund was quick .Perhaps the only downside was having to pay for the return which they said I should send recorded delivery which was expensive!Having said that it won’t put me off shopping with them again.”

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Posted 3 years ago

Hi Judith, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our returns policy is not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and so are unable to cover returns for all of our customers. As we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“My fault but a statue I bought was smaller than a tennis ball but in the picture trouva made it look very impressive check your sizes….”

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Posted 3 years ago

Hi Dee, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. We're always interested in our customer's opinions and ways we could improve, so if there is anything in particular about your order that we could have done differently from our side, please do let me know. We always hope that you love your purchase, but understand that sometimes things just aren't quite right. Our small boutiques work very hard every day to provide the best curation of items worldwide and as we are growing together and getting busier our small boutiques are stretched thin both online and in-store so the customers can have the best experience. I’m very sorry for this, ultimately I just want to try and help resolve any problems that you may have with the order. If you have any questions please don’t hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Goods delivered promptly. Unfortunately, there was a minor fault. I raised this with Trouva who responded immediately. The communication and Service I received from Trouva was first class. Amazing company and I will definitely order from them again.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Great service and received item the next day.”

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Posted 3 years ago

“Really pleased with the squizzy piggy ring holder. Just perfect for a small gift. Excellent service throughout.”

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Posted 3 years ago

“I found the website very easy to use. Everything came well packaged and with a lovely note from one of the sellers which was appreciated. When an item was unavailable I was emailed about it quickly. I will definitely be using Trouva again!”

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Posted 3 years ago

“Very good service and product would highly recommend”

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Posted 3 years ago

“Pjs were gorgeous 😊, how lovely to to send a thank you note too and a pukka tea bag . Also brilliant service and delivery., I will be buying something from Trouva again x”

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Posted 3 years ago

“Absolutely beautiful. Just what I wanted for my dining table. Arrived quickly.”

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Posted 3 years ago

“I placed and paid for my order only to be told afterwards the product wasn’t available - of course it was after you’d taken my money, not during the purchasing process. Although the personal email was a nice touch sending alternative options much more expensive than my original order and really quite different felt extremely sales orientated which I didn’t appreciate. Then more product options in an email about refunding me felt a bit desperate. Then I’m automatically put on your mailing list without signing up for it. Poor, poor, poor. Won’t be using you again.”

Helpful Report

Posted 3 years ago

Hi Lyn, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“Unfortunately my order was cancelled due to being out of stock but the communication i received was excellent.”

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Posted 3 years ago

“Great choices, pleasure doing business with the shop”

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Posted 3 years ago

“Trouva's customer service has been excellent as they have kept me informed re my recent order.”

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Posted 3 years ago

“Friendly & supportive online shopping & I love my new dress in the right size”

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Posted 3 years ago

Trouva is rated 4.6 based on 4,469 reviews