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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Annoyed Customer
Unverified Reviewer
“Worst customer service ever. Refuses to let you speak to a supervisor. Returning a products is the worst experience ever!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“This company is a joke. Ordered items on 27th November, called 4 times both via phone and online chat. Promised order would be escalated and I'd be advised of delivery. Absolutely nothing back at all. Discounted items never in stock, it's a conn and I will never give them my time again .”
Helpful Report
Posted 4 years ago
Ernesto Gonzalez
Verified Reviewer
“I ordered #4 items on Dec-4 And until this day no tracking has been provided. To my surprise I called today to be informed that it was delivered. I find this very hard to believe since I’m home do to a Spinal surgery and I have cameras on my property.I was hopping I could surprise my wife for Christmas and all they told me is to wait for a 7 day investigation🤷🏽‍♂️ Mind you Christmas is around the corner. I asked to speak w/a supervisor and no one is available to my surprise. This is sad I’m currently not working w/out pay and this store just Ruined my family’s Christmas. I will take my business elsewhere. Very very disappointed..”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“My service is the WORST . I payed for two tees and only received one . I called them and all they did was told me to wait . THIS IS TOTALLY NOT ACCEPTABLE I WANT TO GET WHAT I PAYED FOR . Now everytime I call they always tell me the same thing . Their not trustable at all”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Ordered a item that was clearly available online. True Religion cancelled the order due to “low inventory” and I have yet to receive my refund. I have TRIED many attempts to get in touch with True Religion with no success. DO NOT SUPPORT this rip off of a company. The quality sucks for the price they charge anyways.”
Helpful Report
Posted 4 years ago
Kacey Barcliff
Unverified Reviewer
“I wish I could score them a negative. Ordered an item online that was clearly available. A week later received an email item. Not in stock. This was October 25th it is now december 10th and I have yet to receive a refund!!! They store should be shut down!!! Awful awful company and clothes are not that good of an quality at all!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Worst Customer service ever and they send my clothes just in a box. With no wrapping no return label not professional at all. They sent me the wrong order and would not send me the item I ordered. They told me they will refund me in 3 weeks and it’s past Christmas date so I got to reorder again and wait for my money in 3 weeks. They sent one set and the other one just came with the hoodie and no matching pants. HORRIBLE EXPERIENCE never again will I ever purchase anything from them They Suck”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I took the time and money to mail directly to their head office a ripped tshirt. No response back.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“ZERO STARS!!!! As others have stated. I placed an online order Dec 3. Decided to check status today, Dec 7 and all items show unable to fulfill. Called CS to inquire about refund. Told I had to wait until Dec 13 so they could fulfill their processing and shipping time for items they can’t fulfill or ship to me. Then I asked to just cancel my order. Stated they couldn’t cancel because they may find the items in store or at an outlet. WTH??? You either have the items or you don’t. This is the first and last time I will order from them. I asked to speak to a supervisor and was then talked over, put on hold for ten minutes then told the supervisor would have to call me back in an hour, when they would no longer be open. When I pointed that out I was told oh well she can call you tomorrow. Janine was the rep and her customer service skills are garbage. I won’t apply to everyone there because that would be unfair. But I Vernon hope this is not the norm, although judging from other reviews it is. BUY IN STORE IF YOU REALLY WANT THIS BRAND BUT ANY OTHER BRAND INCLUDING FROM WALMART WOULD BE BETTER!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Purchased 5 items, only ever received 3 of them. Charged for all 5 items. No response from customer services at all, how is this company trading ?”
Helpful Report
Posted 4 years ago
D Perry
Unverified Reviewer
“Ordered 5 items and only received 3 of the items , I’ve been charged for all 5 items, no response from customer services , how is this company trading?”
Helpful Report
Posted 4 years ago
Disappointed From London
Verified Reviewer
“True religion are at best totally incompetent, at worst dishonest. They advertise items on their website, take your money and then later say not available. This is either appalling stock management, a way to increase cash flow or a way to get your details. This is very common , you only need to read other reviews to see this is common practice. The company went bust a few years back , if they continue to act like this they will lose trust from consumers again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I ordered a Christmas present from here on Black Friday. A week later I still had no update or anything so I checked my order status and the order ‘unable to fulfil’ so I ask a lady on their live chat who was incredibly rude and to cut it short she said that it might be out of stock, wait for an email. It’s been over 10 days and I’ve had no email or anything. Completely shocked at this company. Should have read the reviews see as there are many similar ones. I would honestly buy this brand from somewhere else, not directly from their website.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Oh no. We ordered a few bits on Black Friday as the prices were real bargains. Have now received an email saying the order is 'unfulfilled' - I have called their customer services to double check whether payment was taken but couldn't understand what the lady was saying at all! The conclusion was I should just wait a few days and see if they can find stock of the garments I ordered. Why send the email in the first place? I'm quite scared now that it's a scam and I'm going to lose my hard earned cash.”
Helpful Report
Posted 4 years ago
Adrianne Hugee
Unverified Reviewer
“Purchased 5 items received 4 out of 5 even though it said 5 items where delivered!! Called customer service numerous times all you get is a foreigner no supervisor is ever available to speak with and no help! I purchased for my daughter for Christmas! I will NEVER purchase again with them i never been treated this way before and i just keep getting same response they have to discuss with there warehouse and supervisor are in a meeting and one will call me shortly”
Helpful Report
Posted 4 years ago
Dan Hibbard
Unverified Reviewer
“Waited for there Black Friday sale found some absolute bargains that looked too good to be true, managed to secure my order and ordered 4 things and they only had my size left, I waited a few days then had an email saying they can only fulfill half of my orders. They have turned into a joke of a brand and have lost there exclusiveness. Don’t advertise big flash sales if you can’t provide the stock. Don’t accept money if you can’t offer the item if you told me at checkout I wouldn’t have been bothered. Won’t be ordering again and this is a good customer lost.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Never get anything that you order made 3 orders got one t shirt last order the jeans not delivered after 3 weeks of waiting that Item was lost in transport next order of sale items received one t shirt everything else out of stock and another pair of jeans ordered on a diff order also out of stock! All x mas gifts thank god didn't order last min as they are now terrible to shop with! Used them for a few years after last 4 orders I know not to use again!! Do not be silly like me and order x mas gifts I'm lucky as now have time to order elsewhere but should you be last minute you will end up in a mess!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Completely terrible.”
Helpful Report
Posted 4 years ago
Gary
Verified Reviewer
“I have two pair that I bought about 18 months ago. Both cost around $300 each. I only wear these jeans maybe once a month. The back pocket buttons fell off. I asked for help with a repair and was told I need to supply them a ton of data, which I no longer have. I purchased these at a True Religion store in San Diego at Fashion Valley that is no longer open. I guess that should of been my first clue that I would receive on help. So save yourself the money and DON'T BUY this brand as they will not back up their own product.”
Helpful Report
Posted 4 years ago
Lola
Unverified Reviewer
“Wow, wish I had read the reviews. I own a pair of the jeans and love them so was very excited to see them on sale on their website. Ordered jeans over a week ago and when I went to check on the status, it said cancelled because of low-inventory and they are trying to restock soon. Basically what others have posted. But when I go to their website, it shows my size in stock but with a higher price. Agreed they take our money and tell me it will take a week for the charge to be credited. I won't order from this site again.”
Helpful Report
Posted 5 years ago
True Religion is rated 1.3 based on 361 reviews
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