True Religion Reviews

Name: True Religion
Rating: 1.25

1.3 Rating 389 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 24th December 2024

Margo

True Religion 1 star review on 20th December 2024

Anonymous

True Religion 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a beautiful pair of $119.00 jeans and was sent a $39.00 pair instead. I sent the jeans back immediately and was quite upset about the mistake due to the obvious difference in price and the way the jeans I received looked, compared to the ones that I ordered. It has been at least 4 plus weeks since my return and I am still waiting for my money back. I phoned True Religion and verified that they received the wrong jeans back. Very disappointed. I should received a full refund when they received their product.”

Helpful Report

Posted 4 years ago

“Customers stay away from this place because when you pay by cash or credit card they will give you store credit. They basically stole my money by giving me store credit when I had my receipt because they claim “the way their cashier rung up my items”. They lost a good customer. I am going too contact the BBB”

Helpful Report

Posted 4 years ago

“Bought husband jeans he’s had many pairs always been good quality. This pair frayed after a few washes. Been on to the live chat since November 2019 to be refunded absolute ridiculous customer service. No one gets back to you when they say they will. They are Adamant they refunded me I have proof from PayPal and the lady stated no refund EVER received. Disgusting service I’m having to pester staff every week rude staff who are unhelpful and really couldn’t give a sh*t. So I’m out over £100 a ripped pair of jeans and being told to wait.”

Helpful Report

Posted 4 years ago

“Your employee at Vacaville location was unfriendly and just rude. His name was Aron. I spent $387.06 . Didn't even get a thank you or a greeting when I entered the store. Will not shop at this location. I will drive to the Roseville location instead. At least they appreciate their customers!”

Helpful Report

Posted 4 years ago

“Bought jeans..... wore them about 5 times and after washing in cold on gentle, I pulled them out of the wash with a 3" rip in the fabric. UMMM.... these jeans are expensive because they are supposed to be "quality denim" Well these now unwearable jeans held up less time them cheep kmart junk!”

Helpful Report

Posted 4 years ago

“Horrible customer service out sourced to the Philippines. Placed very2 large orders and oddly enough one was delivered and they HAVE NO RECORD of the second. Get big a rep who has a good grasp of the english language and that can look up orders places is a joke! I gave all emails I have used ever In my life of which all but 1 have never been used on TR website. They said there must be a typo in the email thAts why they can’t find it! But then they state they have no other way to find it! Insanity horrible customer service! We have spent over 4K in the last 2 months but EVERY ITEM WILL BE RETURN TO THEIR STORE PROMPTLY!!”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY - Same experience - bought items and they were unable to fulfil however they took the full payment out of my paypal. Advise to get your refund back if you used paypal - go through paypal dispute and if they tell you to close the paypal dispute for them to process your refund, please DONT! I was stupid enough to do that on one of my orders made in November and till date the refund has not been processed - they will lie to you that they have processed the refund but its all lies! Another order for refund has been escalated to Paypal - Paypal demanded a refund from True Religion, they send Paypal an echeque! that was like 5 days ago. Paypal contacted me yesterday that the echeque didn't clear! Paypal is now demanding another refund. Please be warned, stay off this site . Fola”

Helpful Report

Posted 5 years ago

“Ordered for a Christmas present which didn't happen ok then may it will be here for his birthday no still waiting!! ordered same 3 items in various sizes on 3 different occasions as they sent whatever they thought randomly to me at the same time keeping my money. Whilst I trusted that they would refund me and resend correct item they havent ! still waiting on 3 refunds. Called CS, emailed and chatted online all hopeless as the CS do not have the power to resolve anything they are just there to say my apologies which is a little annoying rather than helpful”

Helpful Report

Posted 5 years ago

“Slow and unhelpful...still not been refunded over 3 weeks after sending back ...”

Helpful Report

Posted 5 years ago

“The amount of time it takes to have a refund is totally unacceptable .... they received the goods back 25 days ago and I still haven’t had a refund! I have emailed and phoned on numerous occasions.. they have no answers other then the warehouse haven’t scanned them through yet. They have no complaints procedure either. A good product but make sure you only order exactly the size you need ... unless you can afford for them to keep your money for an indefinite amount of time... will never use them agin!!”

Helpful Report

Posted 5 years ago

“The worst customer service over the phone i have ever received? I made 2 orders nearly 2 weeks before Christmas and delivery states 3 to 4 working days to deliver bit is a lie. My orders kept stating Unable to fufill and other order stated pending shipping but everytime i called which was more then five time during that 2 weeks speaking to the following guy's Ivy, Michelle, Noraina, Denisse and Mark who constantly tried to tell me Unable to fufill meant they are still looking into the warehouses they have to get the product it is not cancelled. I kept repeating every time i call to them that listen if u cant give me the order just tell me so i can buy alternative gifts foe christmas and new years but they insited it will be sorted and couple said i will get my order regardless which was a lie. I have bee a True Religion loyal customer for a long time but after this exper2i do not know if i will continue being a customer. Just today i have called in again and spoke to Aya who alteast have to give it to her spoke the truth and said my orders are being cancelled to my frustration, also am waiting to call back and speak to their Supervisor. She also told me the call centre is based in Philippines which could be a big factor of some customer service advisors may not understand the plain meaning of UNABLE TO FUFILL instead of making me look like i dont understand what im on about from the UK. I am really frustrated and disappointed with True Religion this time around.😖”

Helpful Report

Posted 5 years ago

“do not order from this company, been waiting for my refund for nearly a month now. i have spoke someone on the live chat twice and they said that they will process the refund and two weeks later there is no sign on the refund. therefore i called the number on the website and they said that the refund wasn’t even processed so i have to wait another 7-14 days for refund to go back in. on top of that i had to messaged them to get a confirmation email as i had no email to confirm my order and after i had returned the parcel i didn’t have an email to say that it had arrived so i had to chase that up too. i also emailed them to ask about the refund and got no reply from that. would not recommend this brand.”

Helpful Report

Posted 5 years ago

“No longer great customer service more like a joke! They sell items they don't have the stock for in the sales! I ordered for Christmas 5 different orders over £200 worth of clothing! Not a single item arrived!! You have to email for updates they don't know what order your on about when you contact them as so many haven't arrived! You have to chase your refund and then you have to find more Christmas presents! Don't order the stock never comes I have attached email as proof that none of my orders arrived!!! I can also show you about 8 orders that haven't arrived over the year! The above 5 were just Christmas presents in August I had another 2 orders!”

Helpful Report

Posted 5 years ago

“I ordered my items the day after thanksgiving hoping to give as Christmas presents. Contacted cs they gave me the wrong tracking number stating it said shipped. I had to respond with the correct info and order number. A different person contacted me apologizing stating a delay in processing due to holidays. It is almost Jan 1 still no item. I’m beyond disappointed. This is the second time this has happened the first time I purchased through Zuliliy no items. It’s my fault for giving this a second try. Poor poor service”

Helpful Report

Posted 5 years ago

“Worst customer service ever. They won't even give me my full refund took about 10 days AFTER RECEIVING IT to finally issue my refund . They never reply to emails I had to email about 5 times for a response. Then bc they forgot to issue a $0.26 refund on December 17th, so they refused to give it to me, they made me pay for their mistakes. First, and LAST time I'll ever buy from their company.”

Helpful Report

Posted 5 years ago

“I placed 3 orders with True Religion in November. They emailed me within about 3 days to say some of the items were out of stock (approx 6 items per order!) and they would refund me. It is now 6 weeks later and I have NO refund for any of the orders. I have put in 3 PayPal claims and hope that I can get my money back this way. I used to enjoy buying from their site but never again.”

Helpful Report

Posted 5 years ago

“Same as the rest of the reviews”

Helpful Report

Posted 5 years ago

“My order was placed 3 weeks ago and I have yet to receive it. I let was shipped with the websites (truereligion.com) premium shipping option and was to be received within the week of ordering. Contacted customer service several times and the basic response is that the delay is due to the holidays. Why was there an option for expedited shipping then? Needless to say that it wasn't received prior to Christmas as noted and still hasn't been received. I will never purchase from True Religion again.”

Helpful Report

Posted 5 years ago

“I had ordered 2 Items on the 14th Dec, today the 27th, and Order status keeps showing, SHIPPING STATUS: Not Shipped contact many times, CS, and these People are Totaly Useless!!! they don't know what is going on, I had a bad feeling, seeing this, as Never had issues before this is the first time, the company, is in a very BAD SHAPE I discovered, so all this reflects the delivery disaster !!! and THE WORST CUSTOMER SERVICE EVER HAD IN MY LIFE !! NEVER ORDER FROM THE WEBSITE AGAIN !”

Helpful Report

Posted 5 years ago

“I returned two items totalling £119 on 9th December and according to Royal Mail's Tracking service they were delivered to True Religion on 11th December. As at the date of writing (27th December) I AM STILL WAITING FOR MY REFUND!! I have emailed True Religion's customer services depart three times and yet to have a response! I would not recommend this company EVER! This is appalling service.”

Helpful Report

Posted 5 years ago

True Religion is rated 1.3 based on 389 reviews