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True Religion Reviews

1.2 Rating 354 Reviews
5 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.2
Based on 354 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anthony Lekas
Unverified Reviewer
“Ordered something on December 16th. Paid for expedited shipping. December 24th got an email saying it was cancelled. They do not respond to emails and can't get my refund. Very bad company to deal with. Never again.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“great service and quality clothing”
Helpful Report
Posted 5 years ago
Teresa
Verified Reviewer
“Worst company to order from. Never again!!!! I put in my order on December 21st and on Dec 29, 2018 I just got a email that said my order was cancelled! I've called several times just for the recording to say my wait time is 240 minutes and I left my number for them to call back and no one ever call back. I even set up a live chat for no one to respond and after an hour it say my chat has expired. NEVER NEVER NEVER AGAIN. I'M STILL WAITING ON MY REFUND even when I log in to my account it don't say anything about my order being canceled. SMH”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Order 2 pairs of pants on dec 18 one got cancelled paid for two day shipping got the pants dec 29 what a joke I call TR and was to 8 to 10 day for my shipping fees to be returned I’m calling the bank to Dispute the transaction and also blocking TR Run while u can go in the store if u really want these over rated jeans”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Worst company to order from. Never again!!!! I put in my order on December 21st waited a whole week and I just got a email that said my order was cancelled! Dont order from them.”
Helpful Report
Posted 5 years ago
Elvin
Verified Reviewer
“Ordered two items during the Christmas holiday this year. One shipped, one is still pending. The item I received today is NOT what I ordered, different style number and everything. 400+ min wait time for telephone customer service, chat is not available either. This is unacceptable. I am definitely contacting PayPal about this.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“The most horrible experience ever. Waited for over 90 minutes for someone to answer. Terrible.”
Helpful Report
Posted 5 years ago
Bii
Verified Reviewer
“Bought 2 pair of jeans for Xmas ...took them back for size difference a day after ..they wanted me to pay another 55 dollars ...I'm done with this terrible company ...I don't need there jeans ...my money spends better in other places .. terrible company”
Helpful Report
Posted 5 years ago
Rena Johnson
Verified Reviewer
“Your customer service is lousy . I want my money back and you'll don't ever have to worry about me ordering from you'll again.”
Helpful Report
Posted 5 years ago
Disappointed Customer
Verified Reviewer
“Purchased merchandise, paid for 1 day shipping, one item was delivered 3 days later. Another piece was sent 5 days later & the sensor was attached & I am still waiting on the final piece to be delivered. I have been calling, emailing & trying to live chat all with no success! I would give zero stars if I could. I have been on hold for 4 hours! This was the worst purchase that I made Ever! DO NOT PURCHASE ANYTHING OFF THE WEBSITE! And calling the local store doesn't help either, all they do is apologize & say they have been getting many complaints about online orders???? I wish I would have read the reviews before making a purchase!”
Helpful Report
Posted 5 years ago
Jessica
Verified Reviewer
“10 Plus hours wait time and I sent back my jeans for a refund over a month ago and still waiting on the refund..”
Helpful Report
Posted 5 years ago
MARLENE YORKE
Verified Reviewer
“I PLACED AN ORDER FOR SEVERAL ITEMS. TWO ITEMS RECEIVED. TWO ITEMS CANCELLED. ONE THE DAY BEFORE CHRISTMAS AND THE OTHER CANCELLATION ON CHRISTMAS DAY. ABSOLUTELY NO EXPLANATION. I WOULD UNDERSTAND A MESSAGE SUCH AS, DUE TO HIGH VOLUME YOUR ITEM(S) ARE ON BACK ORDER. I CAN'T TELL YOU HOW MUCH I AM DISAPPOINTED WITH THE COMPANY'S CUSTOMER SERVICE.”
Helpful Report
Posted 5 years ago
Clair
Unverified Reviewer
“I had placed multiple orders with TR in the last month.. with 2 of the orders I only received 1 item from the whole order. Then to top it off it was an additional $20 for expedited 2 day shipping... This company is such a joke and their customer service is the worst I have ever came into contact with!!. I will never order from them again!.”
Helpful Report
Posted 5 years ago
Jenny Sikes
Unverified Reviewer
“They don't even DESERVE to have a website for ordering!! Ordered on the 12th expected delivery date on the 18th of Dec. Today my email said ordered cancelled to sold out. Excuse me I should charge you interest rate on the money you borrowed that I won't get refunded for another 3 to 5 business days! It is Christmas, are you kidding me? Called customer service and the wait time in minutes ... 201... STAY AWAY!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered two pair of pants and it’s been almost two weeks and I haven’t received any shipping confirmation. They keep sending me false email messages and a different order numbers and offered me a 25% discount for next order what a joke! I called the customer service and there’s a 360 minutes wait. Today I got an email from them and my order was cancelled. Stay away from this company people. Never order from true religion again.”
Helpful Report
Posted 5 years ago
Crystal King
Unverified Reviewer
“I will never in life order or buy anything from True Religion again!! The absolute worst company in the world! They cancelled two of my orders but have not returned my money!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“If I could give zero stars I would. The customer service is a joke. 480 minute wait times equates to 8 hours. I am calling BS on that one. and its every day. I have been trying for 2 weeks to get resolve on an order status and they NEVER call back or follow through. I will never do business with this company ever again. I advise any one who is reading this to steer clear of this company.”
Helpful Report
Posted 5 years ago
Sarah
Verified Reviewer
“As I'm reading the other reviews, I realize I'm not the only person this has happened to. I ordered two separate pruchases. One came through fine. I was never notified of a shipment, delivery, or the fact that it was waiting on pick up at ups. It was sent back, without ever notifying me. The only way I knew it was sent back, was because I had to jump through hoops to search for it. Now, my emails are not responded to, I never recieve call backs and now, i'm on hold for 2 hours, when it said it was only a 1 hour wait. This is a scam. Never will I order from them again. I will for sure tell everyone I know.”
Helpful Report
Posted 5 years ago
C. Mello
Verified Reviewer
“I have had the same problems, customer service is just plain horrible trying to find items they placed on back order that were in stock when I made the purchase.... Placed on hold for 310 minuets, give me a break they n ever called me back, and do not answer E-mails. Should be shut down. What the hell they doing in business after filling Bankruptcy???”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I made a purchase online 12/7/2018 as Christmas gift for my son. The items purchased were top priority on his Christmas list. I have yet to receive the items. I have called customer service with wait time of 260 minutes. I request to be called back but no call back. I will NEVER order anything from True Religion again. The customer service experience has been the worst. I now have to come up with another solution as a Christmas gift for my son!”
Helpful Report
Posted 5 years ago
True Religion is rated 1.2 based on 354 reviews
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