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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Jason K Kokotkiewicz
Verified Reviewer
“Ordered 3 pair of jeans. I had to return them and get my money back. I returned the pants and was just trying to ask as to the length of time to get my money back. They do not have a working call center and ask for customers to "chat" on their website with customer rep. I went there and asked to "chat". It took 2hrs for someone to finally "chat" with me. Just to learn that it will take 7-14 days to get my money back. What a nightmare. Are they scared to talk to people on the phone? Do they only have a coupe people to take care of the "chatting"?”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“TR customer service is beyond frustrating. I ordered 2 pairs of jeans only to get one much later. The frustration while it should have started there started when they delivered the second pair with 21 year or older signature requirement. After calling and calling I ended up picking the jeans up at the UPS shipment location 30 mins from my house. This made me so angry that I retuned both pair.... received an email today stating I was getting a credit for one of the pairs, what happened to the other pair?!?! Can’t get anyone on the phone, chat does not work, and emailing is not even worse! I’m not reaching out to the better business bureau this is NOT how a company should operate. Disgusting!!!! I will tell anyone and everyone this. So sad!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I cannot believe TR is not value their customers... their clothing line is not cheap .. shipments came in different packages, and it leaves the warehouse like 3,4 days later ... this is my second time experience this horrible customer service from TR that make me write a review on this website (I did 2 surveys on TR website which was very poor). waiting time is at least 300 min, Live chat is not connected... this will be my last order online for TR … sorry you've lost a customer my business.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I placed order online on 12/11, received 3 different shipments during 3 week periods w/o any communication. Attempted to call but was told to wait for more than 500 minutes, tried to chat, no connection. Left a call to request return label, call was returned a day later, returned label was finally received after 3 business days. I finally shipped the return to them, they received the shipment on 12/26 and still haven't received any respond or credit. Worst shopping experience EVER. DO NOT do business with True Religion.”
Helpful Report
Posted 5 years ago
Rochelle
Verified Reviewer
“I have ordered from TR several times in the past, with no problems. This last order that I placed over three weeks ago has not been received. They charged my credit card, and I even received an email that my item was shipped with a tracking number. Checked the tracking number and no information. Sent email received a generic response. Called was placed on hold so long my battery died. Attempted to Chat no one responded. Called to today the wait time is over 400+ what is that?? Very disappointed and will be contacting my credit card company to dispute the charge. My poor son will have to get his items elsewhere.”
Helpful Report
Posted 5 years ago
Alex
Unverified Reviewer
“Placed order on December 19 ,after 3 weeks no shipment ,no refund,no replies on my emails,I have to ask PayPal for help to get refund”
Helpful Report
Posted 5 years ago
Devon
Unverified Reviewer
“Worst experience ever. Failed to send several of the items I ordered. Waited on hold for 3 hours just for someone to tell me they were still looking for the items in there where house. A month later I had to open up a Paypal dispute to get my money back. Then they didn't even refund the correct amount.”
Helpful Report
Posted 5 years ago
Alesha Gooden
Verified Reviewer
“Ordered two pairs of pants from True Religion online. 2 weeks went by and nothing. Then right before Christmas they cancelled my order. I have not received a refund and when I call the wait time is unbelievable and no one ever answers the live chats. Waited 30 minutes for someone to answer it. Sent numerous emails only to get an automated message. Worst company ever ordered from. So disappointed.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“The ladies at the Columbia Mall location in Maryland are so rude! They curse and say anything infront of the customer. Those ladies need to be replace immediately! Horrible experience! No star is deserve. I will not return to this location”
Helpful Report
Posted 5 years ago
Anthony Lekas
Unverified Reviewer
“Ordered something on December 16th. Paid for expedited shipping. December 24th got an email saying it was cancelled. They do not respond to emails and can't get my refund. Very bad company to deal with. Never again.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“great service and quality clothing”
Helpful Report
Posted 5 years ago
Teresa
Verified Reviewer
“Worst company to order from. Never again!!!! I put in my order on December 21st and on Dec 29, 2018 I just got a email that said my order was cancelled! I've called several times just for the recording to say my wait time is 240 minutes and I left my number for them to call back and no one ever call back. I even set up a live chat for no one to respond and after an hour it say my chat has expired. NEVER NEVER NEVER AGAIN. I'M STILL WAITING ON MY REFUND even when I log in to my account it don't say anything about my order being canceled. SMH”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Order 2 pairs of pants on dec 18 one got cancelled paid for two day shipping got the pants dec 29 what a joke I call TR and was to 8 to 10 day for my shipping fees to be returned I’m calling the bank to Dispute the transaction and also blocking TR Run while u can go in the store if u really want these over rated jeans”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Worst company to order from. Never again!!!! I put in my order on December 21st waited a whole week and I just got a email that said my order was cancelled! Dont order from them.”
Helpful Report
Posted 5 years ago
Elvin
Verified Reviewer
“Ordered two items during the Christmas holiday this year. One shipped, one is still pending. The item I received today is NOT what I ordered, different style number and everything. 400+ min wait time for telephone customer service, chat is not available either. This is unacceptable. I am definitely contacting PayPal about this.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“The most horrible experience ever. Waited for over 90 minutes for someone to answer. Terrible.”
Helpful Report
Posted 5 years ago
Bii
Verified Reviewer
“Bought 2 pair of jeans for Xmas ...took them back for size difference a day after ..they wanted me to pay another 55 dollars ...I'm done with this terrible company ...I don't need there jeans ...my money spends better in other places .. terrible company”
Helpful Report
Posted 5 years ago
Rena Johnson
Verified Reviewer
“Your customer service is lousy . I want my money back and you'll don't ever have to worry about me ordering from you'll again.”
Helpful Report
Posted 5 years ago
Disappointed Customer
Verified Reviewer
“Purchased merchandise, paid for 1 day shipping, one item was delivered 3 days later. Another piece was sent 5 days later & the sensor was attached & I am still waiting on the final piece to be delivered. I have been calling, emailing & trying to live chat all with no success! I would give zero stars if I could. I have been on hold for 4 hours! This was the worst purchase that I made Ever! DO NOT PURCHASE ANYTHING OFF THE WEBSITE! And calling the local store doesn't help either, all they do is apologize & say they have been getting many complaints about online orders???? I wish I would have read the reviews before making a purchase!”
Helpful Report
Posted 5 years ago
Jessica
Verified Reviewer
“10 Plus hours wait time and I sent back my jeans for a refund over a month ago and still waiting on the refund..”
Helpful Report
Posted 5 years ago
True Religion is rated 1.3 based on 361 reviews
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