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True Religion Reviews

1.3 Rating 361 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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VICKY
Verified Reviewer
“WORST COMPANY EVER NOT TO BE TRUSTED AWFUL THUGS O THE WORST KIND THIS WILL BE MY VERY LAST TIME EVER BUYING ANYTHING. THIS IS NOT THE SAME COMPANY FROM 5 OR 10 YRS AGO BECAUSE THAT JUST HOW LONG I HAVE BEEN A CUSTOMER THE CUSTOMER IS A SCAM NO REAL NUMBER OR TEXT OR CHAT THEY WILL KNOWINGLY DELIVER YOUR PACKAGE TO YOUR FRONT DOOR AND LEAVE IT FOR PEOPLE TO STEAL AND WHEN YOU REPORT IT THEY DO NOTHING”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I would give true Religion no stars ⭐️ I had order and their customer services was awful they sent my package and was left on the step and fed ex nor true religion reimbursed me they took my hard earn money they may me believe my package was suppose to arrival on a certain day and sent it on a day I was not home and left it on my steps where people took stole my package I sent them several emails and proof that my package was stolen and all cause they absent on the day it was not suppose to come and no one was home and I ask if they can replace or reimburse me and they was worse than the porch thief that took my package took my money now someone wearing the clothes I purchased and work hard for WOULD NEVER ORDER FROM THIS COMPANY AGAIN. YOU CAN ONLY FOOL ME ONCE . I Would recommend no one purchase from this company”
Helpful Report
Posted 1 year ago
Karen Crow
Unverified Reviewer
“I ordered two shirt dresses, I didn't like them and tried to contact customer services (I'm in the UK) - nothing, no reply - and then they had the cheek to send me an email to rate their customer service - laughable, they won't be receiving any orders from me again !:(”
Helpful Report
Posted 1 year ago
Fuk True Religion
Verified Reviewer
“If I can give 0 stars I would. The customer service sucks and there’s some shaky stuff going on with this company never!!! Again!!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“This is the last time I order from this once trusted company. I ordered a pair of shorts however when I received them they were not what I ordered. I had to contact them via text/email since there is no store around me to return them to and actually explain what happened. Their customer service refused to refund the shipping and said I would have to return them for a refund. They did nothing to correct their own mistake. Shame bc I have spent a lot of money on this brand. Id take my business elsewhere if I were you.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“This was once a great company. I don’t know what happened. The customer service is the worst there is. I ordered 2 pairs of jeans not too long ago. I received them and they were the wrong size. I returned them the same day and was only refunded for one pair. I emailed their customer service and all I get is their generic auto reply. 7 times already and all I get is the same thing. Never again will I buy from them. I was a loyal customer since they launched in 2002”
Helpful Report
Posted 1 year ago
Jay
Unverified Reviewer
“Best breakfast west of the Appalachian’s. Dave the waiter was great. We travel from Willard to eat.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I think for all the money we spend,shipping should be free!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Purchased 10pairs of jeans December 2022 and just 2 months into the year 3 pairs ripped. Quality is very cheap now. I have older pairs that are still fine and have not ripped. Would give 0 stars if I could”
Helpful Report
Posted 1 year ago
Robert Tupniak
Verified Reviewer
“Brutal customer service. Do not order online from this once reputable business. I ordered $2400 in items and returned the same package unopened. I spent an additional $270 on shipping because they do not give a return label for Canadian customers. No problem I’ll eat the $270 but they gave me $1800 refund and told me it was customs duty and shipping. Duty and customs charges are not applicable for Returns and shipping costs from original order were nowhere near $600. What the hell happened to the $600?? The customer service team at True Religion are untrained incompetent robots who read from a manual”
Helpful Report
Posted 1 year ago
S Wilson
Verified Reviewer
“Online customer service sucks!!!!!!!!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Terrible customer service and the craftsmanship of their products are even worse.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Horrible, Horrible, Horrible, Horrible customer service experience ever never received my order and it’s been hell trying to get customer service to respond to anything wish I could give this review a negative zero”
Helpful Report
Posted 1 year ago
Marco Corral
Unverified Reviewer
“Wish I could have picked 0 stars. Sizes suck and do not fit well at all. Too long and super short from the waist. Super unfortunate because the design was nice but for this reason I will not be buying anymore.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“If I can give them a zero star I would First order I made with them and had the worst experience ever getting my item’s delivery their customer service texting and email and then no customer service number is no good to the point it sucks and I should have looked in the reviews first before ordering . Would had save me this stress they cause me . Never had the worst experience ordering from any on line stores this is the worst will never order from here and I advice that anyone ordering from this TrueReligion do not . People work hard for their Money for them to be this evil with their type of business they running on how they treat their customer .”
Helpful Report
Posted 1 year ago
Justin Byrum
Unverified Reviewer
“I got a tru religion jacket camo this season clothing I love the material the build pockets very strong but comfortable and playable”
Helpful Report
Posted 1 year ago
Former Customer 99
Verified Reviewer
“Never order online! This was my first time ever ordering from the true religion store online! I usually just go shopping in person but I wanted to order. Christmas gifts this was 30 days ago! I even paid for express delivery I spent $300 on coats and jackets from true religion that were supposed to arrive on December 15, 2022! I constantly checked the routing and my package constantly stops in Florida says it’s delivering shows me a date that it will deliver and then reroutes back into Florida! I’ll never shop from this scam of a store again! I don’t understand how this is even happening with such a well known brand!”
Helpful Report
Posted 1 year ago
Charlie White
Verified Reviewer
“If I could give 0 stars I would do that. Do not do an online order with this company. I ordered next day shipping and its been 4 days and I cant get intouch with no live person at all. All they give me is an email and I can't even get an answer there. Nightmare!”
Helpful Report
Posted 1 year ago
Jonathan Burton
Unverified Reviewer
“First off customer service is horrible pertaining to the call center(text only). It's been 3 months now that I placed an order online that was roughly $1200 USD. And up to now have I seen the package to be delivered to me but carrier says they delivered....imagine I ordered about 6 different denim jeans outfits and shirts......so it's a large box and pretty heavy you would think.....true religion offered free shipping......I was a loyal customer up until now.....all my other orders I ever placed with true religion came with picture shown as proof of delivery....all of a sudden the most expensive delivery doesn't?.....I ENCOURAGE EVERYONE TO STAY AWAY FROM TRUE RELIGION ONLINE.....GO INTO THE STORE AND MAKE PURCHASES......$1200 LISTEN LEARNED!!!”
Helpful Report
Posted 1 year ago
Why Does It Matter
Unverified Reviewer
“If I could give a negative I would!! This has been the worse experience ever. I’ve spent over $200 and I have not gotten none of my merchandise. I get on this stupid ass chat and they can’t help me plus they keep disconnecting. I will be contacting the BBB today because I’m fed The f$*k up”
Helpful Report
Posted 1 year ago
True Religion is rated 1.3 based on 361 reviews
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