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True Religion Reviews

1.3 Rating 362 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 362 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Verified Reviewer
“I ordered 2 pairs of jeans and 1 pair of hoodie and 1 pair of jogger. My total was over $150.00 but they still charged me $10.00 shipping. when I email True religion they told me I should e-mail them once order will be shipped. After they ship my order I received a e-mail from True religion that they only sending me 1 pair of jean and 1 jogger. I thought they will issue me a credit and charge what they are sending me but they didn't. They charge me for 1 pair of jean and 1 Jogger same price and 2 jeans and 1 jogger and 1 hoodie. When I text message true religion and told them this is wrong and they owe a money. I explained them, send them pictures for the order and told this jeans was on sale but agent did not want to hear anything. She told me the jeans wasn't on sale. I send her screenshot for the order and told her I can also e-mail that order to her but she didn't want to hear anything. I would not purchase anything anymore from them.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“This company has gone downhill fast. The zipper broke on a pair of jeans I bought recently. I had only worn them less than 10 times and the zipper completely tore off. The company said they won’t exchange or fix them because it’s been more than 30 days. Awful customer service!!!!!!!”
Helpful Report
Posted 2 years ago
Mary
Verified Reviewer
“TERRIBLE!!! BAD COMPANY!!!! I ORDERED 2 PAIRS OF JEANS WHICH WERE ON SALE FOR $85 AND $95 AND THE TOTAL SAID ONE AMOUNT AND THEN AFTER I ENTERED MY CREDIT CARD THEY CHARGED ME $208. I TRIED TO CALL THEM, CHAT, EMAIL, AND THERE WAS NO ANSWER. JUST A BOT SAYING OOOF OOOF SWEET CONSTANTLY. I EMAILED AND TOLD THEM TO CANCEL MY ORDER. THEY NEVER CANCELLED MY ORDER OR GAVE ME CREDIT FOR THE FALSE ADVERTISING. THE JEANS CAME LIKE 3 WEEKS LATER. VERY BAD QUALITY. VERY POOR QUALITY JEANS. I USED TO LOVE THE TRUE RELIGION BRAND. NOW I HATE THE ENTIRE BRAND. ABSOLUTELY NO CUSTOMER SERVICE! I WANT TO RETURN THE JEANS AND CAN NOT GET ANYONE TO ANSWER TO SEND ME A RETURN LABEL. THERE WAS NO PACKING SLIP, NOTHING. NOW I'M AFRAID I MIGHT BE OUT $208 AND WITHOUT JEANS THAT FIT PROPERLY. BEWARE!!! STAY AWAY FROM TRUE RELIGION!!! TRY TO CALL THEIR 'SO CALLED' CUSTOMER SERVICE NUMBER BEFORE YOU PLACE AN ORDER AND YOU WILL SEE THAT THEY ARE IMPOSSIBLE TO GET IN TOUCH WITH! BAD BAD BAD COMPANY!!! AND I'M NOT REFERRING TO THE SONG, TRUE RELIGION HAS GONE SO FAR DOWN HILL I DON'T THINK THEY WILL EVER COME BACK UP! I WILL NEVER DO BUSINESS WITH THESE SHADY PEOPLE EVER AGAIN!!! YOU'VE BEEN WARNED.”
Helpful Report
Posted 2 years ago
Vivienne
Unverified Reviewer
“Their jeans have really gone downhill in quality. It think they are taking their old short zippers and trying to use them in mid rise jeans. Because they are not fitting properly the zipper is easy to break. It came apart after 1 washing and 4 wearings. They will do nothing since I bought it elsewhere. I have old pairs over 10 years old and the zipper is still working. With what they charge they should make sure their products are high quality. Will not buy again which is too bad because their styles were very flattering at one time.”
Helpful Report
Posted 2 years ago
Tasha Jackson
Verified Reviewer
“I wish I could give them a zero I place on order and I still haven't received my package yet and the cs and the text service are a joke. I send around five emails and keep using that text service and no one contact me back and text service keep telling me send a email. This is a joke. I guess my next step is to contact my bank.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“True religion is a really good brand & i placed an order a couple days ago & didn’t receive a shipping confirmation email but i did get my package really soon after placing my order so i didn’t really mind that! but overall they got my order right & everything was so BEAUTIFUL!!! they also sent me 2 hats which i didn’t order so i was super exited for that & very grateful!!!! y’all are amazing!! LOVE TRUE RELIGION. on another note i don’t understand why y’all are bashing true religion…. i’m not sure why y’all are having different experiences.”
Helpful Report
Posted 2 years ago
CeeCee Cole
Verified Reviewer
“I wish I could put a 0! You can't speak to anyone!!! and the text bots are a joke! email support seems as they can't read!!! or reply back on the same subject!. I guess this is the world we are living in. I WILL NEVER BUY FROM THIS PLACE AGAIN!! PEOPLE SPEND YOUR MONEY WHERE IT IS APPRECIATED!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“DO NOT SUPPORT THIS COMPANY... I WAS GOING TO COMPLAIN BUT ALL OF THE REVIEWS BELOW SAYS IT ALL!!!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Pathetic Customer Service. Try calling their Customer Service # 1 844 878 7546, looks like they have only 1 line on this number, which is always busy. You can return your online order at a store but you won't get a refund, instead they will ship it back to online shipping location. It's over a month after the return made at their store and still waiting on refund after over a month now.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Never got a tracking number, but package was received 8 days after the purchase.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“I wish there something smaller then a 1 star this company is bad business, I ordered items a week ago and I have yet to receive any tracking info. Sent a message still no reply but they have my money. Found a number to text I keep getting “oof I didn’t get that, let’s try again . Just horrible, but I should have read the reviews before I made the purchase.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Placed Order Funds were withdrawn No merchandise received No resolve from customer service Fraud Even got congratulated for placing first order What a scam”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Paid £13 for express delivery for them to tell me after I had paid, expect the package 7 days later than normal. I contacted costumer service six days ago but still not reply.”
Helpful Report
Posted 2 years ago
Renee
Unverified Reviewer
“Damn, I wish I would've read these reviews first! My husband joggers came with NO draw string! I call customer service and the damn line stay busy! At the cost of the joggers how in the hell are the joggers missing a draw string”
Helpful Report
Posted 2 years ago
Sheen D
Verified Reviewer
“Why isnt there a ZERO STAR for you! FUTURE CUSTOMERS BE AWARE ! Never buying from you again EVER! you people dont have any customer service at all. I wonder if they even read these awful reviews about themselves and do anything to improve their service. TRUE RELIGION name and do you have any principles or morales?! I made an online purchase worth $617 two freakin months ago without reading the reviews to my stupidity! and no progress while tracking my shipment. They have stopped replying back now. I will never recommend anyone to buy from this brand.”
Helpful Report
Posted 2 years ago
Chantrelle
Unverified Reviewer
“Isn’t anything religious about the prices they charge 😐”
Helpful Report
Posted 2 years ago
Delrick Whitehorn
Verified Reviewer
“I bought a $179 pair of jeans. The back flap button came off, I contacted True Religion for a replacement button and provided a picture of the jeans and the button. They will not replace the button without the receipt! I purchased the jeans over a year ago and don't knkw where the receipt is as I did not expect for the button to come off a pair of jeans that I $179 for..this is very poor customer service!!”
True Religion 1 star review on 10th January 2022 True Religion 1 star review on 10th January 2022 True Religion 1 star review on 10th January 2022
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I bought a pair of jeans from True Religion. I received it. Washed them and the stitching made buckling in my thigh area. I took pictures and was told that was normal by their customer service. No way I can wear them. T.R. sucks”
Helpful Report
Posted 2 years ago
Mirna Linares
Verified Reviewer
“I order 4 jeans for my boys on November and i never received the package, i been sending emails everyday to true religion and no body gets in contact with me. There is no phone where i can call them only the email. So im so disappointing with true religion that they haven't resolved my problem i couldn't give my boys a gift for Christmas because true religion didn't do nothing.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I went to return my jeans and had my receipt and tags for item I wanted a refund and the manager had the worst attitude along with his employees I will never buy any thing from this store. People don’t go to citadel outlet true religion customer service is bad there just there for a paycheck.”
Helpful Report
Posted 2 years ago
True Religion is rated 1.3 based on 362 reviews
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