Login
Start Free Trial Are you a business?? Click Here

True Religion Reviews

1.3 Rating 362 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 362 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
William Barthelme
Unverified Reviewer
“Received wrong item and there was no customer service dept at all. Line was busy constantly. Buyer beware”
Helpful Report
Posted 2 years ago
Jennifer
Unverified Reviewer
“I tried to call the customer service phone number 71 no one answer the phone”
Helpful Report
Posted 2 years ago
Onaolapo
Verified Reviewer
“I got this sweater on sale for $29 The original price was $99..wore it only once & the hand came loose Can’t believe it’s coming from true religion Look so cheap material”
True Religion 1 star review on 14th December 2021
Helpful Report
Posted 2 years ago
CP
Unverified Reviewer
“LUXURY PRICES WITH TRASH REPUTATION? Really horrendous service. I ordered online from the official website. It took them 2 WEEKS to process my order when the site says at most 5 days. Then, after emailing them, they keep closing my ticket without a response other than "it can take up to 5 business days." It's been 2 weeks. Never again, this company is doomed.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“I placed a order then received the confirmation number and the tracking number saying they will let me know when my item will ship. Then 6 days later they say they don't have the item sorry. When it was ordered it was in stock. Im still waiting on a refund and its been a few days.”
Helpful Report
Posted 2 years ago
BM
Verified Reviewer
“They sent a wrong order and i have been trying to contact customer service in vain”
Helpful Report
Posted 2 years ago
Tatyana
Verified Reviewer
“I should've read the reviews before ordering anything from TR. They don't have cancellations policy's at all!!!! You are not able not only cancel your order before it shipped, but even contact their customer service. THEY DON'T HAVE CUSTOMER SERVICE! They have only chat-bots that automatically reply you back. I spent whole day trying to reach somebody from TR through the SMS Text (they don't have a phone!!!!!!!), chat, emails, etc, but only on Facebook page I got the response after 10 hours. Short message that they are not able to cancel any orders after they were placed! Guys - it is 21 century!! Any other stores are customer friendly! Worse experience ever! Never ever will buy something from this brand and will never recommend!”
Helpful Report
Posted 2 years ago
Jannica Smith
Verified Reviewer
“I should’ve read the reviews before I ordered. I guess is safe to say I won’t receive my other item. This is bs! If you’re not a celeb I guess it’s screw the consumers that keep you in business. This was a gift for my fiancée 😒”
Helpful Report
Posted 2 years ago
Raj
Unverified Reviewer
“I had to go through BBB to get a return label from true religion. Since they weren’t responding to my request. Shipped the product back to true religion, been delivered, and no refund issued. The company claims to BBB that they did not received the package ( which clearly shows on DHL tracking being delivered) and claims to have refunded money which hasn’t been done. Total fraud company”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“true religion is a true scam. bought and item... never received it... no refund either. contact customer support... no answer. BE CAREFUL GUYS especially with sales... they offered you something no longer exist... take your money... use it to profit themselves and tell you it was delivered on the tracking system in order to keep your money much longer... by the time you contact them and wait for any late delivery it has passed over a month, then they tell you you might get a refund but then they cut all comunication... no refund so my money was stolen by them. true religion has become a true scam. Im going to burn all stuff I bought from them in the past because that is how disgusted and dissapointed I am with this day light robbery from a poor brand full of scams. Do not get robbed... Do not buy from true scam.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“En la Web http://www.truereligionoutlet-store.us.com/ he comprado 3 jeans y me han enviado una billetera. Hice la devolución de la billetera y aún 2 meses después no me devuelven el dinero. He leído acá que ha otras personas le han hecho lo mismo. Me siento estafada y estoy asesorándome para realizar una denuncia legal en caso de que no me respondan.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“This company is awful!!!!! I wish I would have read the reviews prior to be purchasing anything from this company. I am so surprised they are still in business. The company did not refund my total amount so I will have to contact my bank regarding this. They are extremely unprofessional and their replies are very odd and don't address the concern (they ignore money that they owe you). I have rarely seen ratings/reviews like this for any company. This is BAD!!!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Service sucks.”
Helpful Report
Posted 3 years ago
MICHAEL PRICE
Verified Reviewer
“I spent $200 on 5 T-shirts thinking I was getting a good product. I am 5'7" 170lbs Ordered XL washed shirts in cold dried on low heat..Now these shirts are a sm-med They are def not 100% cotton B--L S--T And good luck getting their cus. service..I spoke to an store employee and they cant even get cus service NEVER AGAIN IM FILLING A COMPLAINT ON BBB”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“kys bro fr”
Helpful Report
Posted 3 years ago
Sam
Unverified Reviewer
“They say NO to every single trivial request or doubt you may have. You say how bad they are! Apparently it’s a one man show business”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Scam company, be careful & never buy from, they will steal your money, no refund , items not as advertised, they never respond , I doubt they even have customer service. If people commented here want do a class action lawsuit let's all do it together.”
Helpful Report
Posted 3 years ago
Christine Harman
Verified Reviewer
“The worst customer service ! Do not buy from them ! If you have a return you will NEVER RECEIVE YOUR REFUND!”
Helpful Report
Posted 3 years ago
Lloyd G.
Unverified Reviewer
“I have ordered numerous clothing items and accessories during the past year. For the most part I am extremely satisfied with the quality of the clothing; however, the delivery service is another story. Oftentimes I received my items late regardless of the fact I paid an additional fee for quicker delivery. The late deliveries negatively impact the level of satisfaction. I can no longer patronize True Religion.”
Helpful Report
Posted 3 years ago
Wanda Coleman
Unverified Reviewer
“Placed an order on the 80 percent off website for True Religion . Paid 291.00 for 3 pairs of jeans and got a scull cap that came from China worth 3.00 in a tiny envelope. They said I can send it back and receive a credit for shipping . Don’t trust the website.It says they accept American Express and that’s a lie. They only take MasterCard because American Express don’t play with Scam websites!”
True Religion 1 star review on 14th June 2021 True Religion 1 star review on 14th June 2021
Helpful Report
Posted 3 years ago
True Religion is rated 1.3 based on 362 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request