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True Religion Reviews

1.2 Rating 354 Reviews
5 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.2
Based on 354 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Anonymous
Verified Reviewer
“I placed an order over 2 weeks ago, on Jan 21, 2019, and only 1 of the 4 items I purchased shipped; it shipped only a few days ago (order number is 06783803). I called customer service last week and talked with a rude representative who eventually hung up on me. She told me TR was trying to find inventory in stores and thus the delay in shipment. I think it is ridiculous for a company like yours to have such poor knowledge of your inventory. Also, I was never told about the shipment delay or the lack of inventory of the other 3 items. I had to call back today to find out that the other items will never arrive. Some of those were presents for others. Your company's failure to provide accurate stock information and allowance of orders of items that AREN'T EVEN AVAILABLE is a big waste of time for many people, and it is all very dissatisfying. If your company wants to get out of bankruptcy, it needs to have a more customer-centered approach. Clearly that has not been established yet. I will not purchase from true religion again!”
Helpful Report
Posted 5 years ago
Claude B Williams
Unverified Reviewer
“This company isn't worth the time it takes to write a detailed review about them. All i can say is BUYER BEWARE!!!!!!!!!!!!!!!!!!!BUYER BEWARE!!!!!!”
Helpful Report
Posted 5 years ago
Ivan Zadorozhniy
Verified Reviewer
“As I'm writing this review, I'm on hold with the customer service. When I called, it said the wait time is 48 minutes. One hour and twenty minutes later, I'm still on hold. I have never seen a company as unorganized as TrueReligion. This company does not even deserve ZERO stars. Out of 17 items that I have ordered, 10 were canceled. I still don't understand how a company sells products without having the inventory and they can't even tell you if they are able to fulfill your order. Out of the 7 items received, 4 are worn items. You cannot make this stuff up. Terrible service, products, and customer service representatives. Never again will I deal with this company.”
Helpful Report
Posted 5 years ago
Emma Cross
Unverified Reviewer
“Took £60 from my sons bank account a month after he purchased goods!! YOU BETTER REFUND ASAP!!!!!”
Helpful Report
Posted 5 years ago
Phyllis Moses
Verified Reviewer
“If you wanna place an order never get it and have your money stolen than yeah order from them if not i suggest you never order anything from them ever.”
Helpful Report
Posted 5 years ago
Gennadi
Verified Reviewer
“True religion did not send me my order. They took $386 from my card and never send the goods. Contacted them more then 20 times. They send auto reply and never get back to me. Managed to call them, they say the goods were sent and give me fake tracking number. Terrible company, stealing money from the loyal customers. I open dispute with the bank. Hope to recover my money. DO NOT BUY FROM THEM ONLINE. YOU WILL NEVER SEE YOUR ITEMS AND YOUR MONEY IS GONE. BUNCH OF THEAVES.”
Helpful Report
Posted 5 years ago
Scott T Thomson
Verified Reviewer
“Order several different orders, starting 12/29. Have not received a complete order yet, and no refund. Got through to chat after an hour, told me PayPal refund would be issued, it hasn't been opened PayPal case. These people are theives.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I wish I could give this company zero stars. I also placed an order back in December and was immediately charged for the full order. I did not receive one item and was sent the same Sorry email saying the item was out of stock and I would be refunded within 3 to 5 days everyone else has commented about. That was a month ago!! Forget about calling their customer service line unless you have 2-300 minutes to wait on hold!! I opened a case with Paypal last week. They have yet to even respond to that but continue to send me the Sorry here's 25% off emails. WTF, I don't want 25% off. I would like my money back you stole from me for merchandise you clearly didn't have in stock but continued to advertise for sale on your website. I actually liked this brand and was a loyal customer. Never again. Back to levi's and Polo for me and my family.”
Helpful Report
Posted 5 years ago
Kira
Unverified Reviewer
“Terrible customer service all my order has been cancel then Everytime you go on the website all the sizes are their again they just lost a long time customer Period never again they need to close then secondly never got refunded at all What’s the point of sending 25% off coupon if you can’t use it doesn’t make any sense.”
Helpful Report
Posted 5 years ago
Lacey Claiborne
Verified Reviewer
“I order 3 different orders all well over 300 bucks and never recieved any of the products. True religion did deduct the money immediately! I'm still waiting ok n a refund after the fact I got a cancellation email. LOL they also told me have a ridiculous long wait their website only updates once a week lol. Never heard over such. You would think since they charge $140 per jean or more they would have better I.T. TECH!!! NEVER AGAIN WILL I ORDER FROM SUCH A FLY BY NIGHT WANNABE AMERICAN COMPANY! THEY ARE IN THE SAME CATEGORY AS THE SELL OUT NIKE.”
Helpful Report
Posted 5 years ago
Never Receive Items Or Refund In 3-5 Days
Verified Reviewer
“I purchase 5 items 2 of the items I receive 3 I have not. I purchase items on 12/21/18. I receive email on 12/29/18 stating my order was cancelled due to sold out inventory and it will be 3-5 days for my refund. It is clearly pass 5 days and I still have not yet been refunded. Also two of the items I ordered they are still advertising on website in the sizes that I ordered. Items not receive is Mens Hoodie,Mens Slides, and Mens Monogram back pack. I have tried calling also via chat you cannot get through to anyone. I would advised not to order terrible service they are robbing people.”
Helpful Report
Posted 5 years ago
Jason K Kokotkiewicz
Verified Reviewer
“Ordered 3 pair of jeans. I had to return them and get my money back. I returned the pants and was just trying to ask as to the length of time to get my money back. They do not have a working call center and ask for customers to "chat" on their website with customer rep. I went there and asked to "chat". It took 2hrs for someone to finally "chat" with me. Just to learn that it will take 7-14 days to get my money back. What a nightmare. Are they scared to talk to people on the phone? Do they only have a coupe people to take care of the "chatting"?”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“TR customer service is beyond frustrating. I ordered 2 pairs of jeans only to get one much later. The frustration while it should have started there started when they delivered the second pair with 21 year or older signature requirement. After calling and calling I ended up picking the jeans up at the UPS shipment location 30 mins from my house. This made me so angry that I retuned both pair.... received an email today stating I was getting a credit for one of the pairs, what happened to the other pair?!?! Can’t get anyone on the phone, chat does not work, and emailing is not even worse! I’m not reaching out to the better business bureau this is NOT how a company should operate. Disgusting!!!! I will tell anyone and everyone this. So sad!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I cannot believe TR is not value their customers... their clothing line is not cheap .. shipments came in different packages, and it leaves the warehouse like 3,4 days later ... this is my second time experience this horrible customer service from TR that make me write a review on this website (I did 2 surveys on TR website which was very poor). waiting time is at least 300 min, Live chat is not connected... this will be my last order online for TR … sorry you've lost a customer my business.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I placed order online on 12/11, received 3 different shipments during 3 week periods w/o any communication. Attempted to call but was told to wait for more than 500 minutes, tried to chat, no connection. Left a call to request return label, call was returned a day later, returned label was finally received after 3 business days. I finally shipped the return to them, they received the shipment on 12/26 and still haven't received any respond or credit. Worst shopping experience EVER. DO NOT do business with True Religion.”
Helpful Report
Posted 5 years ago
Rochelle
Verified Reviewer
“I have ordered from TR several times in the past, with no problems. This last order that I placed over three weeks ago has not been received. They charged my credit card, and I even received an email that my item was shipped with a tracking number. Checked the tracking number and no information. Sent email received a generic response. Called was placed on hold so long my battery died. Attempted to Chat no one responded. Called to today the wait time is over 400+ what is that?? Very disappointed and will be contacting my credit card company to dispute the charge. My poor son will have to get his items elsewhere.”
Helpful Report
Posted 5 years ago
Alex
Unverified Reviewer
“Placed order on December 19 ,after 3 weeks no shipment ,no refund,no replies on my emails,I have to ask PayPal for help to get refund”
Helpful Report
Posted 5 years ago
Devon
Unverified Reviewer
“Worst experience ever. Failed to send several of the items I ordered. Waited on hold for 3 hours just for someone to tell me they were still looking for the items in there where house. A month later I had to open up a Paypal dispute to get my money back. Then they didn't even refund the correct amount.”
Helpful Report
Posted 5 years ago
Alesha Gooden
Verified Reviewer
“Ordered two pairs of pants from True Religion online. 2 weeks went by and nothing. Then right before Christmas they cancelled my order. I have not received a refund and when I call the wait time is unbelievable and no one ever answers the live chats. Waited 30 minutes for someone to answer it. Sent numerous emails only to get an automated message. Worst company ever ordered from. So disappointed.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“The ladies at the Columbia Mall location in Maryland are so rude! They curse and say anything infront of the customer. Those ladies need to be replace immediately! Horrible experience! No star is deserve. I will not return to this location”
Helpful Report
Posted 5 years ago
True Religion is rated 1.2 based on 354 reviews
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