“I am and have been very satisfied with the results and the service with your products. No complaints whatsoever and I will gladly recommend you to anyone of my friends and acquaintances that are interested.”
“Poor communication
Not sure if my prescription is automatically filled Ed monthly.
At first it did... then it was not.
You must be clear with your process and alert consumer of forthcoming refills or time to renew.
As of now I do not know where is my refill?.. do I have one?? ... or do I need to renew??”
Thank you for your feedback. Firstly, I would like to sincerely apologize for your experience so far and I completely understand where you are coming from. We were in the middle of making a major digital transformation and during this process there may have been some inconsistencies on our part. Now, we are happy to announce our new and improved platform where customers can change their prescriptions, shipping and billing details and more. To address your account subscription details, our customer success team will be in touch with you shortly. Thank you.
“I have been a customer of Truman Health for almost 2 years. Have always found them to be of great help and very courteous. Cannot go wrong when dealing with /truman health”
Thanks very much for your great review of Truman health. I'm glad to know that you are happy with our service. It's something we've worked hard on and we're pleased our efforts resonated with you. We're grateful for clients like you.
“My main concern was with the late deliveries. Twice I had bad experience with very late delivery and was provided was wrong arrival dates.
As for the pills, the effect was less than what I expected, it did help some though.
Fred Soufane”
Thanks for taking the time to write a review Mr.Soufane. I’m so, sorry to hear that this happened. Please allow me to explain.
The 2 arrival dates were due a system glitch, every time a tracking number is generated, you receive an automated notification . The team had noticed that there was not apartment number on your file so fixed it immediately and entered a new tracking number. This sent you another notification and thus the confusion arises.
This was totally our fault, this should have been communicated to you and I’m sorry that we let it happen. I want you to know that I will be passing your comments on to our customer success team who will definitely be more aware of such situations in future.
Again, we’re sorry that we dropped the ball this time, but we hope you’ll consider giving us another chance.
Bets Wishes
Truman Health Team
Thanks for taking the time to write a review. I’m really sorry that your parcel was delivered late but let me assure you that is not the case for the majority of our shipments. Every parcel we ship is via expedited shipping service and for the most part it takes 1-3 business days for it to be delivered. Yes there can be some exceptions to it for example this holiday season or some Canada post internal error but we try our best to get the meds delivered as soon as possible.
Thanks again for your feedback – we look forward for the chance to make this right. Merry Christmas and Happy Holidays.
“I have been very satisfied with the shipment of my medication. What I will want additionally is an opportunity to speak to one of the medical personnel to review the progress of my treatment.”
Thank you for your feedback.
We would love for you connect with our practitioners to tack your progress. Please note that we offer unlimited online consultations with licensed medical personnel during the time of your subscription. Please send us email at clinic@gettruman.com and our customer success team will be happy to set up an online consultation for you. Stay safe.
