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Trust Panda Reviews

4.9 Rating 798 Reviews

99 %

of reviewers recommend Trust Panda

Company Reviews

Product Reviews

4.9

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Straight forward service”

Helpful Report

(North Ryde) - Posted 3 months ago

“Yubikey stock ordered 27/9/24 Still not arrived by 8/10/24 Called support line - they have tracked the item, and confirm I have not received it - apparently the item is on its way back to Trust Panda. Asked operator when the Yubikeys will be shipped... he sais he did not know, and depends when they receive the already shippedc (but failed to deliver) items. Asked "hypothetically" if they never receive the failed delivery, when would they send the items I paid for. Answer "I don't know. If you like can get a manager to call you" "Okay - yes please, have a manager call me if you do not know. When are they likely to call?" "I don't know. They are very busy" ...right.”

Helpful Report

(North Ryde) - Posted 3 months ago

Hi Brett, We engaged Australia Post on this issue and they've advised that the address you provided with your order was incorrect which is why the delivery failed in the first place. Despite providing an incorrect physical address we reshipped your order for free, upgraded it from Standard to Express Post to your PO Box and a manager called you back within two hours of your initial call. I appreciate that you may be frustrated that the package didn't initially arrive but our team do work hard to escalate and address issues regardless of who is responsible for the initial problems.

Posted 3 months ago

“Perfect, swift purchase and delivery.”

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(North Ryde) - Posted 3 months ago

“Great service thanks. Easy and fast.”

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(North Ryde) - Posted 3 months ago

“Thanks very much!”

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(North Ryde) - Posted 3 months ago

“Great service and quick delivery.”

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(North Ryde) - Posted 3 months ago

“Easy ordering process and support staff were very helpful”

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(North Ryde) - Posted 3 months ago

“Quality and trust from start to finish. Love the panda culture and all the extras included in a purchase.”

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(North Ryde) - Posted 3 months ago

“Good customer servcie and quick delivery”

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(North Ryde) - Posted 3 months ago

“I purchased some YubiKeys online from Trust Panda and they were available to pick up less than 30 minutes later. Easy pick up and great service.”

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(North Ryde) - Posted 3 months ago

“Great service”

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(North Ryde) - Posted 3 months ago

“Good prices, fast response...”

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(North Ryde) - Posted 3 months ago

“Great quick delivery”

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(North Ryde) - Posted 3 months ago

“Great service! Thank you.”

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(North Ryde) - Posted 4 months ago

“Super fast shipping and very well packaged content.”

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(North Ryde) - Posted 4 months ago

“Overall very happy”

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(North Ryde) - Posted 4 months ago

“Quick delivery with required signature. Love the branding, will order my next set of keys through Trust Panda.”

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(North Ryde) - Posted 4 months ago

“Quick and easy delivery. Items delivered in perfect condition.”

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(North Ryde) - Posted 4 months ago

“Local stock. Super fast delivery.”

Helpful Report

(North Ryde) - Posted 4 months ago

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Trust Panda is rated 4.9 based on 798 reviews