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Trust Panda Reviews

4.9 Rating 822 Reviews
99 %
of reviewers recommend Trust Panda
4.9
Based on 822 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Trust Panda Reviews
Trust Panda 5 star review on 1st December 2023
Leonid S
Trust Panda 5 star review on 28th November 2023
Jazz C
Trust Panda 5 star review on 25th September 2023
Christopher O
Trust Panda 5 star review on 17th July 2023
Daniel E
Trust Panda 5 star review on 10th July 2023
RACHEL C
Trust Panda 5 star review on 18th May 2023
Peter D
Trust Panda 5 star review on 26th December 2022
Flavian T
16
Anonymous
Anonymous  // 01/01/2019
Quick postage which is good because was excited to use this product!
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Posted 3 years ago
Very easy to purchase, full range of Yubikeys and very quicky delivery
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Posted 3 years ago
works perfect, very fast delivery
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Posted 3 years ago
Navigating around the website is really easy. There is detailed description about the product and photos to compliment the listing. The whole process from viewing the product to completing the order is streamlined. I was impressed to find a good quality panda pen included in the order. I would definitely purchase again from Trust Panda.
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Posted 3 years ago
Very impressed with my package from Trust Panda. My Yubikey with a lanyard (and a pen) arrived quickly and was exactly as ordered. Thank you.
Trust Panda 5 star review on 17th December 2021
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Posted 3 years ago
Fast delivery with tracking, best product
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Posted 3 years ago
Ordered a Yubikey 5 which was promptly despatched, and delivered in some cute packaging. Hard to fault.
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Posted 3 years ago
Fast despatch, no fuss checkout and fantastic end-to-end service. Nice touch with the scented satchels. The value-add this service offers is worth the slight premium over buying components manufacturer direct.
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Posted 3 years ago
I ordered one Yubikey and 2 covers Within 10 minutes of ordering, I got a phone call verifying my purchase because the covers are not interchangeable and they thought I might have made a mistake with my order (less scrupulous companies would have just accepted the extra money had the order been incompatible) I explained that I had purchased a Yubikey some months back and that the extra cover ordered was for the previous key. I had used a different email address hence the order confusion Not only was the order verified but they on the spot offered to merge the email addresses to avoid future confusion! Talk about attention to detail I paid the extra for express delivery and the order was delivered the next day - impressive!
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Posted 3 years ago
Got offered a gift pen with my order not much else to say, simple, no fuss, and quick order/delivery
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Posted 3 years ago
Excellent customer service from Allan, he was friendly, patient (I had a few questions about the product and wasn't sure what I needed) Allan was very knowledgeable on the product and gave me confidence in my purchase. I trust that he sold me what I needed, he didn't try to upsell. The delivery service was exceptionally fast, I ordered on a Friday about 2ish and my goods arrived on Monday. I have no hesitation in recommending Trust Panda.
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Posted 3 years ago
Great Service. Was recommended by our IT consultant and did not disappoint. Called them up as I needed lots of Yubi keys. Really easy process and even got a nice little discount! Very happy and will use again. Super quick delivery too!
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Posted 3 years ago
Trust Panda's shipping once again second to none. Ordered by express before 12pm, got it the next day. Been reliable since day 1.
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Posted 3 years ago
I needed some assistance to complete my order. Though the order was small, the attitude of the staff was courteous and competent. Great service is not dead, it's alive and well at Trust Panda.
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Posted 3 years ago
I’ve ordered from Trust Panda several times and have always experienced very quick postage times and excellent customer service. I would not hesitate to recommend them.
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Posted 3 years ago
Excellent service and prompt delivery makes dealing with this company a breeze.
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Posted 3 years ago
Great seller of security items and most importantly in Australia!
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Posted 3 years ago
Quick was important- job well done
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Posted 3 years ago
Yubikey Bio works very well after finding how you.set it up from the internet.As does yubikey 5CI It would be helpfull if some instructions came with the products To make set up easier
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Posted 3 years ago
Hi Peter, Thanks for the feedback - given the wide range of platforms, applications and services the YubiKey supports it's not possible to enclose instructions for use that would cover every scenario. We instead feature the yubico.com/start URL on the back of every pack to to make sure you can access the instructions and support you need.
Posted 3 years ago
Delivery was fast, in a very professional black envelope. AusPost sent me an email before delivery telling me I would need to sign for it, but then they just shoved it in my letterbox, which I don't mind but I could see this being an issue for someone who has more serious security considerations and who needs to ensure the device is not tampered with. This seems like an Auspost issue though, not a Trust Panda issue.
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Posted 3 years ago
Hi Paul, Thanks for the feedback on the signature on delivery issue. It’s not isolated but is very much a delivery contractor training issue. We’re continually engaging with AusPost on this and we’ll be able to use your delivery as an example for training with their parcel delivery contractor that didn’t follow the process on this occasion. If there is any concerns that the package has been tampered with please get in touch with us and our team will be happy to assess and if necessary replace the YubiKey.
Posted 3 years ago
Trust Panda is rated 4.9 based on 822 reviews