“Arrived at the car park very early only to be told Trusted travel had gone bust! No option only to pay again as we had a plane to catch. Avoid this company they are not to be ‘ trusted’. Reading the reviews not much hope of getting any money back a costly mistake I will not make again.”
“Avoid this company at all cost. Trusted travel never passed on the money to the parking company so I had no choice but to pay again. Was told we would receive a full refund by the guy on reception (not holding out any hope at all reading these reviews) didn't have much choice considering I had a flight to catch so I had to pay again. Money aside, it's the principle that bothers me. The parking company was full but lucky they price matched. Last time I go through a 3rd party company. Cheaper isn't always better.”
“Paid for parking and on arrival car parking company refused my booking. They said Trusted hadn't paid them.
Had no option but to pay again .my flight awaited.
Disgusting service feom trusted. Refuse to speak with me.”
“Avoid this company
Arrived at airport to find that my booking had been cancelled because Trusted Travel had not passed on my money to the airport parking company I had to pay again to park.TT told me that they would refund me.This hasn’t happened”
“AVOID got to the carpark was told they would not accept my booking as trusted travel owd them thousands was on last minute so had to pay again send 4 emails had no response awful company AVOID.”
“We arrived at the car park and were informed we couldn't park as trusted travel had not paid the fees . No time to find another car park that morning vacationcare were also totally unsympathetic lost our holiday . No response from e mails avoid this company at all costs .”
“We were told we could not park and had to find another place to park on the morning of flight. No communication and no money back. I am going to put them in court.”
“We did use trusted travel parking, but booked direct, just as well as all 3 others in the transfer bus who used on sep29 2023 had to pay again as the company had not paid the parking guys, dodged a bullet.”
“Do not use Trusted Travel, When you arrive at the Airport they will tell you that we are not accepting any more customers from TT, because the car park attendants had not been paid for the last 4 months, They will ask for Additional Cash ie £10 Per day to park there, and give you a hand written receipt which has no value at all, DO NOT USE TRUSTED TRAVEL
Have tried to get a refund, HOPELESS, You have been warned.”
“Turned up at car park only to be turned away stating they had overbooked. Had to then look for alternative parking. Complained to trusted travel who stated they would refund money. Never received refund. Sent various messages and never replied. Will never use again. Absolutely furious!”
“Invergordon Bus Tours
My wife, Lois and I recently spent an amazing day touring the Scottish Highlands. Our tour provided a picturesque, historical and cultural guide of several noted sites such as Loch Ness, Inverness, Invergordon and Cawdor Castle. We were extremely impressed by the knowledge and kindness of our tour Guide, Kate and driver, Aaron and your company owner Duncan. On a 5 scale rating with 5 being excellent, I would give this tour company a 10 rating. Thank you Invergordon Bus Tours for proving a wonderful and Memorial Day. Sincerely, Bob & Lois Kunkis.”
“No conformation email sent and money taken out of my account!! Also, no contact telephone number available to contact customer services and contact email also bouncing back!! Trusted Travel, why are you still trading!? Someone reply to this ASAP, I have no money no to rebook my car parking for my holiday 😡😡”
“Lounge was closed. Very slow and much contact needed to get reimbursement. No compensation offered. No contact directly possible when the problem occured. They were not aware that the Lounge didnt open at that time. Questionable if you should trust them with your money or rely on their promise of services.”
“Do not trust! Left me at the airport with no phone number to call or address for carpark. It was the most stressful experience of my life. Customer service never even replied to my email. Be warned ⚠️”
“Booking had to be cancelled of covid trusted travel gave me a full refund and a discount to book again which also had to be cancelled and they gave me a refund straight away. I will use them when I finally ge to travel again”
