“We arrived at the car park and were informed we couldn't park as trusted travel had not paid the fees . No time to find another car park that morning vacationcare were also totally unsympathetic lost our holiday . No response from e mails avoid this company at all costs .”
“We were told we could not park and had to find another place to park on the morning of flight. No communication and no money back. I am going to put them in court.”
“We did use trusted travel parking, but booked direct, just as well as all 3 others in the transfer bus who used on sep29 2023 had to pay again as the company had not paid the parking guys, dodged a bullet.”
“Do not use Trusted Travel, When you arrive at the Airport they will tell you that we are not accepting any more customers from TT, because the car park attendants had not been paid for the last 4 months, They will ask for Additional Cash ie £10 Per day to park there, and give you a hand written receipt which has no value at all, DO NOT USE TRUSTED TRAVEL
Have tried to get a refund, HOPELESS, You have been warned.”
“Turned up at car park only to be turned away stating they had overbooked. Had to then look for alternative parking. Complained to trusted travel who stated they would refund money. Never received refund. Sent various messages and never replied. Will never use again. Absolutely furious!”
“Invergordon Bus Tours
My wife, Lois and I recently spent an amazing day touring the Scottish Highlands. Our tour provided a picturesque, historical and cultural guide of several noted sites such as Loch Ness, Inverness, Invergordon and Cawdor Castle. We were extremely impressed by the knowledge and kindness of our tour Guide, Kate and driver, Aaron and your company owner Duncan. On a 5 scale rating with 5 being excellent, I would give this tour company a 10 rating. Thank you Invergordon Bus Tours for proving a wonderful and Memorial Day. Sincerely, Bob & Lois Kunkis.”
“No conformation email sent and money taken out of my account!! Also, no contact telephone number available to contact customer services and contact email also bouncing back!! Trusted Travel, why are you still trading!? Someone reply to this ASAP, I have no money no to rebook my car parking for my holiday 😡😡”
“Lounge was closed. Very slow and much contact needed to get reimbursement. No compensation offered. No contact directly possible when the problem occured. They were not aware that the Lounge didnt open at that time. Questionable if you should trust them with your money or rely on their promise of services.”
“Do not trust! Left me at the airport with no phone number to call or address for carpark. It was the most stressful experience of my life. Customer service never even replied to my email. Be warned ⚠️”
“Booking had to be cancelled of covid trusted travel gave me a full refund and a discount to book again which also had to be cancelled and they gave me a refund straight away. I will use them when I finally ge to travel again”
“Its a shame you have to even give 1 star to this company just to write a review. Had a parking booking which because of Covid-19 was cancelled. Nearly 5 months on I still await a refund requested. I have emailed and emailed and get no response. I get excuses from the 1 email they did reply to saying that they have changed their banking system and cannot refund to card. They have my bank account details for a BACS transfer and still nothing after receiving that email over 2 months ago. eMailed them the bank details and over the next 6 weeks to further emails to chase them. Still no refund. Never never use this company - they have no idea of customer service and should be reported to the Government and put out of business providing this service.”
“I paid for the service, but they didnt send me the details. so on the day of travel I didnt have any information, and had to pay to go with another company. Thus paying double.”
“We are still waiting for a refund of our Aspire Lounge booking at Manchester Airport in 2018. It was cancelled by Trusted Travel without explanation just a few days before the holiday despite being booked and paid for months before. We were assure we would get a full refund, it has never happened and I reckon at around £40+ plus per booking that they have made quite a tidy sum and so to me the only thing they are good at is taking you money and pretending you don't exist. DO NOT TRUST TRUSTED TRAVEL!!!!!!”
