Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,819 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,819 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For no apparent reason they took down my negative review. It was flagged so they say because I simply reported a company’s mishandling of my order. No inflammatory comments were made just a straight forward reporting. Many of their own reviews are complaining about the same thing and all are agreeing with the fact that they are working not for the consumer but for merchants. L Young”

Helpful Report

Posted 1 year ago

“Absolutely disgusting wrote a review about a terrible experience I had with a company on there as at the time I was naive enough to think that’s what people done the company was a solicitor firm called wainwrightcummings just in case anyone has the misfortune of thinking of using them but either way cut a long story short and a terrible absolutely terrible experience with them wrote a review trustpilot asked for proof said they would remove it if not after some back and forth between them and I I gave them the documentation they said my review would then be verified and then to my surprise removed my review said it was fraudulent after literally confirming it was not complete fraud of a company clearly if the business at hand pays for their services then you can’t write a genuine review about them do not trust them”

Trustpilot 1 star review on 23rd October 2023

Helpful Report

Posted 1 year ago

“According to my phone trustpilot has my third agreement with them. I deleted my account also stopping them using my details as a third party.”

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Posted 1 year ago

“It's not right that they pester you for your personal details to be attached to a review and then threaten to remove your review if you don't provide this. Not everyone is comfortable with handing over personal identifiable information to the person you may be negatively reviewing so with this in mind trustpilot is not a true representation of what people really think about businesses etc and is likely providing a biased perspective of what a company/business is really like. Change your name to NoTrustpilot”

Trustpilot 1 star review on 18th October 2023

Helpful Report

Posted 1 year ago

“Untrustworthy truspilot! No one can leave any negative review about anything anymore on this stupid corrupted site! Should be shut down. I posted a genuine review about work experience in phone repair company Ingram Micro, located in Norwich, UK, and they removed it saying "it's fabricated"! Well here goes the review for everyone to read and judge yourself, if something like this can be "fabricated". lol "Customers should be aware that this company treat their employees terribly, the place feels like a real prison, with metal detectors and security gates everywhere, workers aren't allowed to have their own phone with them throughout the day, or anything in fact, everything needs to be left in lockers ( which aren't exactly safe!) ! You even aren't allowed to chew chewing gum at work station. Ha, time back at school comes in mind! The security gates tend to go off for no reason, and then the security guards treat you like criminal and check you with a metal detector wand and give orders like " Turn around", without saying please! Lots of eastern European workers there. Not to mention the management couldn't get both my name and surname spelt correctly and then refusing to correct saying I quote " Well it's close anyway"! Also, the Polish recruiter from from Morson group, which recruits for Ingram, when giving uniform decided that size M will be good for me. I objected and said I need XL ( I am 6ft tall woman and that's the size I am wearing all my adult life! ), to which he replied- "XL is for men" and refused to give me my size! In which universe is it like that, huh? Beggars belief and never heard something so stupid! I couldn't fit into size M, only then I was given XL! I WALKED OUT ON MY 1ST DAY THERE, NEVER TO RETURN!!!! If you want to ruin your mental health, then this is a place for you! Absolutely revolting, disgusting and depressing place! P.S I burnt all the 5 pieces of uniform I got to keep!"”

Helpful Report

Posted 1 year ago

“Dear Karina, I am writing to express my deep-seated concerns about Trustpilot’s verification process, or rather the lack thereof, which poses serious reputational risks for businesses like AstroAgency UK. The current system permits any individual to create a business page and post reviews, without any substantial verification of their relationship with said business. This lax approach is antithetical to the core principle of ‘trust’ that your platform ostensibly aims to uphold. The absence of stringent verification measures makes Trustpilot a fertile ground for targeted harassment, false reviews, and reputational sabotage. This raises not only ethical questions but also exposes businesses to undue risks, thereby undermining the credibility of Trustpilot itself as a reliable review platform. I implore you to treat this matter with the gravity it deserves. Given the severity of the situation and its potential legal implications, I request that this issue be escalated to senior management for immediate attention and resolution. Your prompt action is not merely an expectation but an imperative. Failure to adequately address these issues will compel us to explore alternative remedies, including legal avenues. I await your urgent response. Sincerely,”

Helpful Report

Posted 1 year ago

“Shocking company. Allows fake or outrageous claims from "customers" to force a company to refund them in return for removing their reviews. And as a company owner the only way to deal with these is to pay an extortionate monthly amount to own the page and flag suspicious reviews (which they then leave anyway). This is a sham company forcing companies to subscribe to their service and allows anyone to write anything they like. We even have a live review personally insulting a picture of one of our employees on our website and even then Trustpilot won't remove it - it should be illegal!”

Helpful Report

Posted 1 year ago

“According to Trustpilot my reviews are fake, even on Google maps sent picture to Google maps. Not recognised. How Google is so rubbish and not safe to use.”

Helpful Report

Posted 1 year ago

“Use to be they listen the customers...now probably got some benefit some company , because they more protect them than any real humans.”

Helpful Report

Posted 1 year ago

“TRUSTPILOT.com is a TOTAL SCAM! This company produces fake reviews with Artificial Intelligence, in-house salespeople, and competitors. The reviews are NOT real, and the company will harass you into paying for a service that either eliminates the bad reviews OR outweighs the fake bad reviews by providing additional positive reviews. This company has ZERO integrity. DO NOT PAY FOR TRUSTPILOT SERVICES OR REVIEWS!!”

Helpful Report

Posted 1 year ago

“I deleted my trustpilot account, because it came up my reviews were fake. Have used many Google apps, none of which are true to their word. Especially g maps is one of them. Plus more no apps are safe to use. Google protect a load of rubbish.”

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Posted 1 year ago

“Why trustpilot brings up fake reviews about Gmail, about mine. As Google and trustpilot work together. No one to contact Google. Report a problem does nothing. Previous email was receiving emails etc all was in dollars. Don't even live in America this is how unsafe Gmail is in the UK.”

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Posted 1 year ago

“Made a review about mobile network. To remove content lock, even though I am over the age. Clearly is issues with trustpilot and reviews. Deleted account with non untrustworthy trustpilot fake. Trustpilot is totally corrupt, any review totally fake.”

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Posted 1 year ago

“Awful will allow anyone to set up a fake page for your website and fake reviews but does not allow your real customers to place reviews on same page Abysmal”

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Posted 1 year ago

“They will not place negative reviews about certain companies probably due to accrued membership fees.”

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Posted 1 year ago

“The scum behind trust pilot are nothing but full blown RACISTS. Always removing my genuine reviews. These scum need investigating.”

Trustpilot 1 star review on 14th September 2023

Helpful Report

Posted 1 year ago

“They are definitely corrupt. I left a one star review for Temu and they removed it and said they couldn’t verify it’s real. They didn’t take any steps to verify it is real! I’ve had my account for 5 years and left hundreds of reviews! It’s so disappointing they have allowed themselves to be compromised for back handlers cause it will eventually lead to them going out of business since they now have absolutely no credibility and can’t be trusted Also, don’t trust Temu! If Trustpilot are scamming their reviews then they must be really really bad! If they weren’t they wouldn’t need to scam!”

Helpful Report

Posted 1 year ago

“TRUSTPILOT IT IS A SCAM! THEY DELETE EVERY COMMENT THAT REVEAL THE BAD BISINESSES PRACTICES AND WRONG DOINGS. ON TRUSTPILOT ECERY CROOK LOOKS LEGIT.”

Helpful Report

Posted 1 year ago

“We had registered an account with Trustpilot Business and claimed our company website. After that, we did not have any specific need to log in to that account, so we did not log in until recently since we noticed there were reviews about our company and needed to reply. However, we could not log in. We tried to use the option "forget password" and were supposed to receive an email to reset passwords- but we never received anything. We tried many times in many days, but still no result. We tried to contact their Customer Care but also nothing. The problem is that our business website was already claimed by this account, so even if we wanted to create a new account to reply to those comments, we could not. Trustpilot does not allow us to claim the same website. I am completely lost and don't know what to do.”

Helpful Report

Posted 1 year ago

“Having experienced first-hand, issues with fake reviews, we reached out to our Trustpilot Account Manager (we have a paid account as a business) who not only said it's out of their hands, but then went on to flag dozens of genuine reviews from our clients as fake/fraudulent, and then remove them. This also resulted in our account being flagged as suspected of fake reviews. We provided all necessary evidence that they are our registered clients, and were ignored. A second anonymous Trustpilot employee spoke off the record about how their business is conducted, which was enlightening. This contact within TrustPilot informed us that it IS TrustPilot's company policy that once your account is flagged, your Account Manager IS instructed to cease communication with you, and not reply to any of your attempts to resolve the issue. Of course, there are multiple issues with this from an ethical point of view, as well as a lack of transparency to paying customers. Avoid at all costs. Trustpilot should be investigated and receive disciplinary action.”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.4 based on 2,819 reviews