Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,821 Reviews

9 %

of reviewers recommend Trustpilot

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1.4

Based on 2,821 reviews

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Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My account was suspended after my honest review i wrote 6 month ago or more, it seems like truth hurts....”

Helpful Report

Posted 1 year ago

“I posted two negative reviews about a company on Trustpilot, but both reviews were removed by Trustpilot. Consequently, Trustpilot told me they had removed the reviews and told me they were willing to review their decision with me, though I can understand why the reviews were removed. However, when I contacted Trustpilot to review the decision with me, they ignored me.”

Helpful Report

Posted 1 year ago

“18 months ago I was almost scammed by an appliance repair company - CH Care, who pretended to be Homeserve. CH Care target the elderley and tell them they have existing cover and because no claims have been submitted, they can offer cover for all appliances at a reduced rate. Well into the converation I had with them I realised it was a scam, but by then had given my card details. I wrote a Trustpilot review which was immediately taken down. A couple of weeks ago I was contacted again, twice, by CH Care - same scam, and I put the phone down both times. On 16th August they took £162 out of my account saying I had a contract with them. I wrote another review on Trustpilot, which I totally verified. They have ALL my details, my phone number, my address and an image of the supposed contract showing the reference number. They are still querying my review and won't publish it. Going back to the 5 star reviews for CH Care. I found three duplicated reviews, written verbatim, for different people on different days. Lazy people paid to give 5 star reviews copied and pasted the same review. There's probably more but too intense for me to keep checking. Needless to say the reviews are 'verified'! Loads and loads of false 5 star reviews, from people that have only left one review, that all begin in a similar way: We have a Maytag washer; My Subzero Fridge stopped cooling; My Viking Oven was not working; I have a kitchenaid refrigerator;I have a True commercial refrigerator. And, for the second time: We have a Maytag washer. Trustpilot are verifying these obviously fake 5 star reviews!!! Granted there are only 11 Google reviews for CH Care, but their score is 1.4 stars. The Trustpilot score is 3.8 CH Care are criminals - scamming the elderly into taking out contracts and giving their bank details. Their reputation is being protected by Trustpilot because they're being paid to remove negative reviews and verify fakes. Thirty pieces of silver comes to mind. 18 months ago I was almost scammed by an appliance repair company - CH Care, who pretended to be Homeserve. CH Care target the elderley and tell them they have existing cover and because no claims have been submitted, they can offer cover for all appliances at a reduced rate. Well into the converation I had with them I realised it was a scam, but by then had given my card details. I wrote a Trustpilot review which was immediately taken down. A couple of weeks ago I was contacted again, twice, by CH Care - same scam, and I put the phone down both times. On 16th August they took £162 out of my account saying I had a contract with them. I wrote another review on Trustpilot, which I totally verified. They have ALL my details, my phone number, my address and an image of the supposed contract showing the reference number. They are still querying my review and won't publish it. Going back to the 5 star reviews for CH Care. I found three duplicated reviews, written verbatim, for different people on different days. Lazy people paid to give 5 star reviews copied and pasted the same review. There's probably more but too intense for me to keep checking. Needless to say the reviews are 'verified'! Loads and loads of false 5 star reviews, from people that have only left one review, that all begin in a similar way: We have a Maytag washer; My Subzero Fridge stopped cooling; My Viking Oven was not working; I have a kitchenaid refrigerator;I have a True commercial refrigerator. And, for the second time: We have a Maytag washer. Trustpilot are verifying these obviously fake 5 star reviews!!! Granted there are only 11 Google reviews for CH Care, but their score is 1.4 stars. The Trustpilot score is 3.8 CH Care are criminals - scamming the elderly into taking out contracts and giving their bank details. Their reputation is being protected by Trustpilot because they're being paid to remove negative reviews and verify fakes. Thirty pieces of silver comes to mind.”

Helpful Report

Posted 1 year ago

“Hi I am not happy with the service as we got two fake reviews and we have everything to prove that both the customer's have given absolutelt fake reviews but seems trustpilot not interested in knowing the other side of the story. I will report this and ask for an investigation as this is not just abput two wrong reviews but reviews from someone who does not exist as a customer with Be-Connect. We have no customer by the name of John Smith and also the 2nd review is fake and the actual account holder is still using the service and very happy with Be-Connect. I cannot let this go as this has to be removed. Seems Trustpilot is more of a threat to company rather than a platform to know the service level. It is not fair and reliable platform and I will prove this to ombudsman. Please do not remove this review as we are your existing cutomer. Thanks”

Helpful Report

Posted 1 year ago

“Teustpilot is a scam. I ha e left many genuine reviews which have been taken down and called spam. Also any negative review can be challenged by the company and the writer only has 3 days to provide their personal emails to trustpilot in order for them not to remove it. Whereas what about all the fake positive reviews left by paid agents of the company, who has the opportunity to challenge these. Trustpilot is a scam and should be completely banned from operating.”

Helpful Report

Posted 1 year ago

“A warning to any business - Trustpilot can seriously damage your reputation! Trustpilot are knowingly publishing false, baseless and damaging information knowing to the damages it is causing. I will let you decide whether they have failed to act with any due diligence and whether they are acting in an immoral and reckless manner. They have no system for verifying whether reviews or true or with foundation or even that they are from a genuine individual. They have no system to even temporarily removing reviews whilst they are disputed. They have refused to remove a review despite the fact we have confirmed to them that the review is false and baseless. They have not requested any information from us to verify any facts whatsoever. In their response to us they made baseless claim that the review was not defamatory. Even worse we respectfully requested that they provide the full legal details of the individual they claim posted the review so that we can attempt to resolve the matter and avoid the need for costly and damaging legal action. Not only have they refused this request they have given no reason for ignoring our request. Again I will leave it to you readers to decide whether this is vexatious behaviour squarely aimed at causing distress. It is very strange that they refuse this request as this would be reasonable resolution. Trustpilot claim that the reviewer is based in India. We have not had any interaction with anyone in India. We do not sell to India and we have no intention of doing so. We have never refused a refund to any customer, ever. We have no such interaction with any individual or party that relates to the claims made. We responded to the review and requested further information however predictably none was forthcoming. Therefore we know without any doubt whatsoever that. Their claims are false and baseless yet they persist in this malicious and damaging behaviour. We have informed Trustpilot of these facts however they have refused to remove the false and baseless review. Trustpilot falsely claim that reviews will be removed if the reviewer fails to provide proof of their claim. Sadly this is not true. Despite the fact we have followed their procedures for removing the review they have refused to do so. What is even worse is that Trustpilot even threatened me with suspension if I continued to make multiple requests for removal, despite ignoring the main body of my request and failing to answer the points in my request. They have caused considerable financial damages to my business, and reputation and have caused terrible distress to me personally. Frankly I am utterly appalled at their behaviour. They have a clear motive for their actions. You only have to look at their pricing structure to know they are targeting business with the larger companies who spend thousands with them every year and therefore it is very much in their business interests to drive smaller businesses into bankruptcy to aid their business partners. Again I will leave it to you readers to decide whether this is greed fuelled immoral behaviour driven by the desire to maximise profits for their own gain. Trustpilot has caused considerable distress and destroyed years of hard work trying to build our reputation.”

Helpful Report

Posted 1 year ago

“My account was blocked after I reviewed a scammer from facebook, who was renting a fake apartment. Trustpilot contacted me after 3 months asking for proofs. I have reported this scammer to the authorities and send them the relevant documents such as email conversations, therefore, I no longer possessed those. Trustpilot didn't want to hear reasons. So much for ''''trust''''”

Helpful Report

Posted 1 year ago

“They remove reviews for companies that pay them, and not the review as it stands for the customer and their experience. I placed a review for a company and the ask me to remove all personal and company data which I did. They then sent an email stating promotional references or suspicious review patterns is why they removed my review. No Integrity at all, their reviews are all fix for the customer and not for the customer. This is why companies place trustpilot on their website, because trustpilot will make sure they keep a 4.5 or more rating, by deleting your review from every beening seen by anyone.”

Helpful Report

Posted 1 year ago

“Removed a perfectly valid review because it was negative and because the merchant claimed it was fake, they agreed with them. This was for a bottle of alcohol replacement drink and flagged 7 months after the purchase. I dont keep receipts for that long for a consumable product thats gone within a month.”

Helpful Report

Posted 1 year ago

“Yet again my review of EE has been taken off again. What is the point of having a platform to make a genuine review. Trustpilot is totally fake only in there interest only five stars reviews. Have seen these they don't add up correctly. Trustpilot is corrupt. Should be shut down.”

Helpful Report

Posted 1 year ago

“Why would anyone write a review on trustpilot. Because trustpilot is paid to take of bad reviews. According to online people get paid to give good reviews, really which not genuine reviews. All about money for trustpilot.”

Helpful Report

Posted 1 year ago

“As an online retailer, Trustpilot's business model is rather like a ransom. They allow anyone to leave a review about a company, and if your company is not signed up as a paying Trustpilot client, they weight the lower scoring highly negative reviews towards the top of a companies default reviews listing, and if challenged to take these reviews down, Trustpilot will go to great lengths to defend these negative reviews. However, once you sign up your company with Trustpilot, they give you much greater latitude to challenge negative reviews, and get them removed, their weighting of showing negative reviews towards the top of a companies review listings is also dialed down. So companies are motivated to sign up as a paying client with Trustpilot, as they can improve their companies reputation. If you don't want to pay Trustpilot's ransom fee which would allow you to manage your companies reputation on their site (it's a lot of money). You can play Trustpilot at it's own game, as it's sailing close to the wind in legal terms, it has to be careful that these negative reviews are from real customers. You can dispute all your negative reviews with Trustpilot by letter, and also ask some of your existing customers to leave reviews on Trustpilot, to dilute the negative reviews. That's about all you can do with Trustpilot, I can tell you Trustpilot employ many more employees selling Trustpilot aggressively to potential companies, than they do in any other part of their organisation. It's a successful business model, but don't kid yourself it's anything but a ransom business model.”

Helpful Report

Posted 1 year ago

“This site you can only have account. Really it was bad my software on my phone. Really it was blocked. So I created another Gmail was welcomed, till mentioned Gmail issues, plus Google it was flagged up as fake. So how can this site we are aware of this and not playing by the rules have screenshot of this. Which has been taken off to public view.”

Helpful Report

Posted 1 year ago

“Trustpilot is the one review site to go to. You can rely only real reviews are posed, ensuring you get a realistic view of the company at hand.”

Helpful Report

Posted 1 year ago

“They remove my geniubne reviews and won't tell me why- I suspect it's because the reviews are negative and the company involved has some influance over what reviews are kept. And I am an "authenticated" reviewer!”

Helpful Report

Posted 1 year ago

“My review of eharmony.com got deleted because I pointed out that after each negative review, they seem to generate a bunch of positive reviews, which gave me the impression that either eharmony.com or Trustpilot might be involved. Additionally, despite verifying my purchase with eharmony.com multiple times, my review was never shown again, leading me to lose trust in Trustpilot as well.”

Helpful Report

Posted 1 year ago

“According to Trustpilot my reviews are fake. With Gmail clearly there message on screen shot is contradiction itself. How unriable is this. I have now my account with them.”

Trustpilot 1 star review on 3rd August 2023

Helpful Report

Posted 1 year ago

“Trustpilot, a website known for reviews, has lost my trust. After leaving a negative comment for a business supposedly selling organic products, I messaged them to inquire about the product's origin. Their response claiming it's confidential raised concerns. When I posted my negative comment, Trustpilot removed it without providing a reason, stating it's to protect their platform's integrity. This lack of transparency has made me question the website's honesty and fairness, as they seem biased in removing opinions they dislike without explanation. It all feels shady and undermines the trustworthiness of Trustpilot. They deleted this review without explaining!”

Helpful Report

Posted 1 year ago

“Disgusting scam of a company It seems to be trying to redefine spam as 'negative reviews', as apparently it only accepts positive ones for corporations, as somehow gushing over them isn't at all spam (they also delete them if they are reviews themselves, of course).”

Helpful Report

Posted 1 year ago

“I wrote a positive review on Sitejabber. Here is what I wrote in my review "My friend recommended the Sitejabber website to me after I had a bad experience with an online purchase. I have been referring to all the reviews before I make any purchases online. Thus far, the reviews on this website are spot on and have not steered me wrong. Highly recommend to all online shoppers." Trustpilot removed it immediately, citing that they couldn't verify its authenticity. WTF? I read the reviews on Sitejabber to see if that particular online business has good reviews, so essentially TP is claiming they couldn't verify the fact I actually went to the website to read the reviews. Therefore it's a fake review. In what world would their decision make any sense to anyone? It is obvious TP is deliberately removing positive reviews about their competitive review platform - Sitejabber. How can one trust the reviews on Trustpilot where they removed reviews to benefit themselves!?”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.4 based on 2,821 reviews