Name: Trustpilot
Rating: 1.40

“I Have just had the front of my Bungalow rendered by John Taylor Of Cleveleys Lancashire This guy is a professional Tradesman and a first class Gentleman His job and finish to the front of my Bungalow is very professional I would highly recommend John for the first class job that he has done on my Bungalow Thank You John Eddie Nicholson Cleveleys”

Helpful Report

Posted 1 year ago

“Title: Disheartening First Experience with Trust Pilot and PureVPN Prior to my encounter with PureVPN, I was unfamiliar with Trust Pilot. My initial experience, however, has left me with a negative impression of both entities. I was a user of PureVPN for three years, during which I consistently experienced significant technical problems. The most prominent issue was the repeated disconnection of my service, often occurring in the middle of the night and leaving me vulnerable to online threats. Despite hours spent with their technical support, no resolution was offered. In an attempt to share my less-than-satisfactory experience, I turned to Trust Pilot to submit a three-star review. In this review, I also noted my transition to ExpressVPN, a change that has been remarkably positive with no issues to report thus far. PureVPN flagged my review, prompting Trust Pilot to step in. What followed was an incessant series of email correspondences, with Trust Pilot continually asking me to substantiate my review with more information. I found the concept of 'proving' my personal experience both perplexing and frustrating. Despite fulfilling their requests by providing screenshots, logs, and even my PureVPN login credentials, Trust Pilot continued to question the validity of my experience. Following their fourth request for more information, they ultimately chose to remove my review. In retrospect, this incident has led me to question Trust Pilot's methods and overall credibility. A platform intended to promote honest feedback appeared to prioritize its client's interests over the user's voice. For a first-time user, this experience has been disappointing. My hope is that Trust Pilot will reconsider their approach to such matters in the future. Ensuring that user experiences are genuinely respected should be of paramount importance.”

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Posted 1 year ago

“It should be 1 star! I have been a client of TrustPilot for almost 10 years with my business. At first, when the company was now very well recognized in the UK, it was a pleasure to work with them. However, it has been quite the opposite experience in the last few years. I don't know what's happened. The company is only money orientated, and the customer service is shocking. Were forced to stay another year even though I don't trust this company any more. Made an official complaint over two months ago but still have not received a reply. If a customer wrote a complaint about my business in a personal way I did, I would be embarrassed. Clearly, not the same can be said for this company. As a small business, we got quoted x 3 times the fee for the year with no extra value added. Celine could not get on the same page and explain the reason for the increase other than the company has a cost for advertising. After months of negotiation, she refused to extend the contract for lower fees, so we got automatic renewal at the same price. The whole experience has not been a pleasure to do business with. My business has not been appreciated over the last decade, and I was made feel like a complete waste of time and not valued at all - don't do it! There are other companies we decided to move to that offer outstanding innovative services for fracture of the fees charged by Trustpilot. So here is my advice to Trustpilot - Listen and value your customers because you never know what will happen.”

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Posted 1 year ago

“Trustpilot is a site that supports companies, not customers, and you know why? because I don't verify positive comments, what's the problem of making several accounts for the company and writing positive comments???”

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Posted 1 year ago

“I bought a ticket, and then i try to refund because i realize i dont need it, so i clicked on refund, but key somehow autoopened so refund wasnt possible even thru their support! Thats a not experience what i want to know”

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Posted 1 year ago

“Trustpilot is a great website where people can share their experiences and opinions about businesses. It's easy to use and has a fair review system. Trustpilot verifies all reviews to make sure they're real and unbiased. The platform also allows businesses to respond to reviews and engage with customers directly. Trustpilot is a valuable tool for anyone looking for reliable information about products and services.”

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Posted 1 year ago

“They allow scam reviews to flood their website with thousands of 5* reviews, and they get accepted because the reviewed company has bought the reviews. Single real 1* and 2* are flagged by the company as not real and removed. Trustpilot is not a trustworthy review website, no matter how they think they are seen. I will never publish one other review on that bogus site.”

Trustpilot 1 star review on 11th May 2023

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Posted 1 year ago

“Very happy resolved my issue thankyous so much”

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Posted 1 year ago

“Paid for service offering businesses good reviews to boost sales... ie ... fake reviews. And deletion of real but negative reviews. Its rather twisted they call themselves Truspilot, its a bought n paid for scam”

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Posted 1 year ago

“This company is, if not the worst, it is one of the worst review platforms available to consumers and companies. I have a business and I have around 22 reviews on trustpilot, a third of those reviews were positive and the remaining were bad reviews. After checking these bad reviews I have realised, following cross referencing with company records, that these bad reviews have not been left by any of my customers. I have emailed them about this to inform them and did also inform them of the potential for a slander lawsuit. The reason for this being is not only am I not familiar with the majority of the people that left a bad review, BUT I ALSO HAVE NOT CLAIMED THIS PAGE AS BEING MY BUSINESS!!! However this can easily be located on their website when you type the company name in, which also has my company logo on their website which is not authorised by myself as then being able to use the company logo which is copyrighted and reserved. So the outcome being is that the slanderous fake reviews left on their website with regards to my business, infact damages my businesses reputation. Luckily I am an industry leader within the field I work in, but I do feel like that if the reviews were more Truly reflective of its reputation then I would not have had to deal with phone calls from potential customers who have read these reviews and decide not to proceed or do business with my business because of it. I I have instructed our PR officer leaving this review with regards to trustpilot, on any and all platforms that they find. USE TRUSTPILOT AT YOUR OWEN PERRAL!!”

Helpful Report

Posted 1 year ago

“This company is, if not the worst, it is one of the worst review platforms available to consumers and companies. I have a business and I have around 22 reviews on trustpilot, a third of those reviews were positive and the remaining were bad reviews. After checking these bad reviews I have realised, following cross referencing with company records, that these bad reviews have not been left by any of my customers. I have emailed them about this to inform them and did also inform them of the potential for a slander lawsuit. The reason for this being is not only am I not familiar with the majority of the people that left a bad review, BUT I ALSO HAVE NOT CLAIMED THIS PAGE AS BEING MY BUSINESS!!! However this can easily be located on their website when you type the company name in, which also has my company logo on their website which is not authorised by myself as then being able to use the company logo which is copyrighted and reserved. So the outcome being is that the slanderous fake reviews left on their website with regards to my business, infact damages my businesses reputation. Luckily I am an industry leader within the field I work in, but I do feel like that if the reviews were more Truly reflective of its reputation then I would not have had to deal with phone calls from potential customers who have read these reviews and decide not to proceed or do business with my business because of it. I I have instructed our PR officer leaving this review with regards to trustpilot, on any and all platforms that they find. USE TRUSTPILOT AT YOUR OWEN PERRAL!!”

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Posted 1 year ago

“Its a bad website, they remove content they dont like. Just to keep them customers.”

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Posted 1 year ago

“Absolutely disgusting and disgraceful. Trustpilot allow fake reviews and they remove honest reviews from me. They also locked my first account so the truth does not get known but too late for that as the entire world in this galaxy is fully aware of the incompetent retarded imbeciles like trustpilot who are nothing but irrelevant jealous hypocrites. Have you no shame ? They use fake names and hide. Do not trust trustpilot or do not use them. They are disgusting liars.”

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Posted 1 year ago

“To create a account with trustpilot. You need a email address. Which had. Then blocked and other one integrity team. All the time does not like bad reviews. You put a review good or bad. Same will be taken of. Should you decide to create a new Gmail it is fine then after companys did not like these integrity kicks in. Really poor. Why trustpilot asking for your bank details etc. As a reviewer really poor.”

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Posted 1 year ago

“Far too expensive after taking over McConnels in Thameside. Indeed, they’ve removed the Medivet signage and re-replaced it with the original McConnels! Says a lot really. Lost a boat load of custom and Vets have actually walked away. Good luck Medivet, you’ve priced yourself out of the market through pure greed and lost a lot of loyal customers. Goodbye!”

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Posted 1 year ago

“Constantly removing critical reviews.”

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Posted 1 year ago

“Left two reviews. First were put on then after taken off. Integrity team again. Nothing bad genuine issues with big names. They pay trustpilot to take them off. One was a major mobile network. Plus a job search engine. According to Trustpilot these are good, after looking at one star to five star rating. More one stars than higher stars seems like any reviews are not genuine posted on the whole.”

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Posted 1 year ago

“My son passed away on November 16th and I tried to no avail to get in touch with love holidays for a refund on our holiday which was booked for 27th November. I couldn't get hold of anyone no matter how hard I tried. I contacted the hotel and they said they couldn't refund me because I didn't book direct with them and used love holidays. We usually go to the same hotel in Benidorm in Nov and Feb. I am left annoyed because I feel robbed. Someone just said on Facebook where people are complaining about love holidays to complain on here and you get a response. My mother and step daughter also tried to help me but it was useless.”

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Posted 1 year ago

“Do you want to spy on your husband’s cell phone without him knowing or raising any form of suspicion? If so, you’re not alone. Many people are in the same situation and looking for a way to keep tabs on their spouse’s activities without them finding out. Fortunately, there are several professional tips available that allows you to monitor your partner’s phone activity discreetly and without having to break the bank. I came across a discussion on a forum which typically discussed some of the best ways to track your spouse’s cellphone without touching it or having physical access. The HACKMART team is one of the most comprehensive monitoring service available on the darkweb perfect for tracking your husband’s phone activities without him knowing. With the team's dashboard which is remotely accessed, you will gain access to all of his activities on the device, Ranging From text messages and calls, to app usage and GPS location tracking. The dashboard portal is designed to be hidden from view, so your husband won’t know he's being intercepted or that you are spying on him. Their ultimate customer support also provide tips on how to do this safely and effectively while staying within legal boundaries. Send an email to the team via (HACKMART242@GMAIL.COM). I boldly recommend their great works.”

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Posted 1 year ago

“I've been banned for complaining about my local mecca bingo club, I resolved the matter myself with the manager, but according to their bot I was identified as a scammer. I post 5 reviews a month if that. If I were a scammer I'd be posting 100s. The bot is flawed, I told trustpilot that the bot doesn't pick up on racist or homophobic comments on their site. They only want 5 star reviews.”

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Posted 1 year ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Trustpilot Reviews