Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,821 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,821 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

Write Your review

Tell us how Trustpilot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trustpilot 1 star review on 10th December 2024

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think they should change their name to Review Pilot, as the trust bit seems dubious. I posted a negative review of a company based on my experience of a phone call with them. The company responded immediately saying they had never spoken to me, which I expected as I have seen this in other reviews. Bear in mind that you cannot respond to replies to your review, so the person being reviewed always has the final word. However, you can edit/update your review, which I did. TP immediately contacted me to say that unless I provided documentary evidence such as an invoice, the review would be taken down. Unfortunately I have no such evidence as I decided not to do any business with this company following on from this phone call. I have since read other reviews from people having similar experiences. A lot make claims that TP are paid by such companies to alert them when a negative review is posted, take it down if requested. I cannot comment on that, but it has made me think about how TP make their money? Suspect this review will not get posted.”

Helpful Report

Posted 2 years ago

“Trustpilot will suspend your account if a company flags a review, not even giving a chance to prove that the review was true and honest. They are completely in the hands of retailers. I wrote honest reviews, life is too short to make things up and I have better things to do.”

Helpful Report

Posted 2 years ago

“Trust Pilot did the same to me! Removed a negative review of Lyca Mobile. I was professional and honest. Anyway, I will not be using Trust Pilot anymore as I know their reviews are unreliable and all filtered.”

Helpful Report

Posted 2 years ago

“Wait and waited for parcel then get a message its delayed and with no further update its been 2 days since, cannot contact anyone T00H2A0201981717”

Helpful Report

Posted 2 years ago

“They remove real honest reviews, because companies ask them to flag their negative reviews. Where is the freedom of speech and honesty??? Companies pay you to remove bad reviews, so they keep a fake high rating”

Helpful Report

Posted 2 years ago

“SANTANDER damning review for RACISM was removed after about 300views, claiming it is against the TRUSTPILOT policies. WHAT A JOKE! BEING BOUGHT OFF BY THE VERY COMPANIES BIG ENOUGH TO SCREEN FOR THEIR NEGATIVE REVIEWS is the lowest low for a "trust"worthy website!!! You can't trust anyone who removes DAMNING REVIEWS! trustPILOT just CRASHLANDED itself!!! What a corrupt, lying SHAMBLES!!!”

Trustpilot 1 star review on 3rd November 2022

Helpful Report

Posted 2 years ago

“A dangerously dishonest, self-serving, immoral review site. I am starting heavy duty action against this company. It is causing harm to the general public and needs to be held accountable.”

Helpful Report

Posted 2 years ago

“removed my honest review of my experience with ebay customer service. I've done a lot of searching online and can see this is what they do, for bigger companies who don't want other people to see honest accounts of what they experience, which is complete fraud.”

Helpful Report

Posted 2 years ago

“I was very surprised if not shocked to receive this in an email from Trustpilot,", our software has flagged that at least one of your reviews is likely to be spam. We take this very seriously, and have therefore blocked your user account and removed your reviews from our platform." I replied, "I was born an English citizen and have not been found guilty of any misconduct by Trustpilot, but Trustpilot has punished me without presenting any evidence against me. Is this how you would like to be dealt with under English law?"”

Helpful Report

Posted 2 years ago

“Terrible service as they took down my reviews of Look fantastic. Look fantastic we’re really slow to give me a refund and trust pilot we’re just awful and unfair as they didn’t let me post my honest review.”

Helpful Report

Posted 2 years ago

“Trust Pilot are Mirroring Ebay's history, once sellers get bigger they can re,ove negative feedback...... hooky as a hat stand”

Helpful Report

Posted 2 years ago

“Just echoing what many here are saying, Truspilot is happy for you to leave + reviews but if you leave a - then their 'integrity' team will most likely remove it or you are asked to verify the review and/or chased by the company you reviewed to provide various information, the lack of which will see the review removed. Trustpilot is in the pockets of the larger companies . They should be shutdown and or litigated against”

Helpful Report

Posted 2 years ago

“Trustpilot is supposedly somewhere where you are able to leave genuine reviews negative or positive, as long as they don't "breach their terms". Funny that, I left negative reviews for Mobilephonesdirect, both reviews were of my genuine experience and did not breach any rules, but they removed them. They asked that I provided proof of the order, I sent all the emails and my order confirmation but still they won't reinstate it. DO NOT trust the reviews on Trustpilot, if a company pays them enough they will get rid of the negative ones. Seems that I am not the only one this has happened to.”

Helpful Report

Posted 2 years ago

“(dont)Trustpilot has suspended my account because of a negative comment for Randox. I got a response from Content Integrity team after over a month. They asked me to provide a proof I dealt with Randox, what I did but the emails were not enough. I had to waste my time searching for confirmation of my orders with Randox. I sent it to them and no response. All my reviews have disapeared and my account is blocked. I dont trust them at all. Obviously many companies generate positive reviews themselves or buy them. You can see it easily as some companies had 2.3 stars after a few days suddenly 1000 more reviews and all positive or negative written in a positive way. Rubbish website, lost its integrity”

Helpful Report

Posted 2 years ago

“Terrible company and business model. Only allow negative reviews on profiles unless you pay. Many of our clients have left positive reviews and they have been taken down by Trust Pilot. Only fake and Defamatory reviews remain. Trust Pilot have facilitated damage to our organisation. For this reason they will be sued. We have reported this company to trading standards and informed our thousands of clients at Safetech of how this company operates. Our lawyers are in process of preparing the law suit which will be issued to PETER HOLTEN MÜHLMANN shortly.”

Helpful Report

Posted 2 years ago

“There was a time when I thought Trustpilot was the one review site that made an effort to be reliable but I've given up on them now. Every time I try and send the documentation they require to prove my review is accurate, I'm told the address isn't monitored. I've tried for weeks now to find an easy way to send the documentation but without success. I've tried the Help Centre but you just get told to read articles. There's no-one who can help. I can't believe I've wasted this much time getting nowhere.”

Helpful Report

Posted 2 years ago

“if i write positive reviews all is fine, but as soon as i write a negative review i suddenly need to prove myself/identity and if not my review will be put on hold until..... waste of time to write on trustpilot.”

Helpful Report

Posted 2 years ago

“Left HONEST reviews on a company. Both were removed. I verified the reviews and emailed the order confirmation document across, Trustpilot acknowledged the email and confirmed verification & advised that the reviews would be up and running. However both reviews are stilk showing as removed. Yet they are trus accounts of my customer experience, and I have adhered to all Trustpilot guidelines. So how is Trustpilot trustworthy, when they remove reviews for no good reasons?”

Helpful Report

Posted 2 years ago

“Left 6 honest reviews on your website about kindertons I've had dealings with them since 23rd may 2022 and I have spoken the truth about my experience with them and all of them have been removed.seems strange as I have have told my experiences and I have not broken your guide lines and spoken facts with evidence but my reviews have been removed ?”

Helpful Report

Posted 2 years ago

“Beware as TrustPilot contacts people who leave genuine negative reviews on certain companies to force them to provide a ridiculous amount of documentation to get them 'verified'. Even when the reviewer jumps through all the hoops to provide the required documentation, TrustPilot verifies the review and then takes the review down anyway a few weeks later. Yet obviously fake good reviews are without question. Sad to say, TrustPilot reviews do not therefore represent a good assessment of an organisation and TrustPilot is not an organisation with a great deal of integrity itself.”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.4 based on 2,821 reviews