Trustpilot Reviews

Name: Trustpilot
Rating: 1.43

1.4 Rating 2,611 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,611 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 10th March 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Removed all my reviews even though I provided proof that a company was deserving of a poor rating. I showed emails and screen shots for delayed and missing deliveries.”

Helpful Report

Posted 3 years ago

“The problem on Trustpilot is that they are always removing post. The platform is to give someone heads up about a company service. But the constant removal of review makes it difficult. I got scammed but all thanks to bitreclaim.live I was able to get my funds back.”

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Posted 3 years ago

“They constantly remove negative reviews and even give out warning for posting them! Scam.”

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Posted 3 years ago

“Tiger removes was a great move and good lads very hard working and nice too chat with great move made it a lot easier”

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Posted 3 years ago

“I hate trustpilot!!!!!!!!!!!!!!!!!!!! help me!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“They allow people to post fake negative reviews about your company and when you request proof they say they do not supply this to you but have check it is genuine. How do they know it is genuine??? People post multiple negative reviews with false information making claims and with obsencities yet they refuse to remove them. You supply proof of reviewers not being genuine and again they refuse to remove it. You have to pay to access the facilities on their website and you do not get any support when you contact them about these issues. You company only gets its reputation damaged and you loose business because of this. I have no issue with genuine negative reviews but when you competitors pay customers to leave positive reviews and leave you fake negative reviews they should be able to manager this properly.”

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Posted 3 years ago

“They are constantly deleting negative comments, despite the profs sent to them.”

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Posted 3 years ago

“Avoid trustpilot like the plague... My most recent 5 negative reviews have consistently been removed as being not genuine even though I used the store I reviewed over a dozen times I also provided order documentation and still they didn't re instate any of my reviews. Total scam of a review website. They must be getting paid to have negative reviews removed. Total joke and sham of a review website.”

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Posted 3 years ago

“They censure negative reviews for money.”

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Posted 3 years ago

“So! I have left a negative, informative review about a company that we visited and now because I can't prove I went there, the review is going to be taken down. Thats crazy, what's thr point if a review if everytine one is left that is negative the company can have it removed. I do not want to converse with them, that's my right but does not give the company to get it removed. Trust pilot has not trust in there reviewers clearly. 1 star bad experience.”

Helpful Report

Posted 3 years ago

“Deletes negative reviews, site is a lying bag of s h i t e, reviews.io is way better more honest and genuine”

Helpful Report

Posted 3 years ago

“Trust pilot have removed a genuine review as it was a bad review for one of their paying customers.”

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Posted 3 years ago

“its worthless / scam , they delete real negative reviews to enable scammer companies to continue scamming with a fake high score”

Helpful Report

Posted 3 years ago

“This company really is scammy. I signed my company up and a client left a 5 star review and they only counted it as 3.2 because it was only one review. I closed up my account because I was so annoyed but there is now a 3.2 star rating review on my company so they force you to use their service to continue getting reviews or else you have what looks like a bad rating now showing up as SEO. They wont delete it. I despise that kind of tactic. The irony- companies can't trust Trustpilot.”

Helpful Report

Posted 3 years ago

“Post a review about a dishonest company, they disputed, proved them to be liars with paperwork, review reinstated, company wrote back with more lies, review removed, provided paperwork, again, showing them lying, review reinstated; then company did a cut and past that had my first review moved, and still Trustpilot not waking up. This company, Template Monster, also has a slew of suspicously high rated reviews and Trustpilot basically ignored my request to investigate this, particularly as they had proof the company was thoroughly dishonest from the three times they challenged my review.”

Helpful Report

Posted 3 years ago

“"Trustpilot" is an Oxymoron they facilitate and enable scammers and fraudsters . Two years ago I provided them with evidence of fraudsters in a company trading as Flight Delay Claims Team owned by E.asthamptom ltd. They steadfastly defended the company and refused to post my reviews. Last week in court in the Uk the directors were finally found guilty fined £250,000 banned from being directors for 5 years and given jail sentences It is only a pity that the same cannot happen to their enablers at Trustpilot as they are as guilty of scamming as the directors of Easthampton TRUST PILOT CANNOT BE TRUSTED”

Helpful Report

Posted 3 years ago

“I tried to write a review. They replied saying their "software" detected unusual activity and it was automatically removed. Even after I replied to their email to tell them it was legit, they did not believe me and still had it removed. What kind of people run this website?”

Helpful Report

Posted 3 years ago

“Trustpilot is an absolutely irresponsible company. They do not remove fake tour reviews from people who have not been on tours, and this is not against their policy.”

Helpful Report

Posted 3 years ago

“I do not trust Trustpilot based on its 4.4 star rating for the parcel delivery service Hermes UK which is so at odds with the star ratings awarded by other review sites and so at odds with my own appalling experience of the delivery business. Danny Richman's (SEO Training) report 'Can you trust Trustpilot? - 9 million reviews studied' revealed how the vast majority of reviews Trustpilot allows Hermes to invite are predominantly positive and this skews the rating. It just happens that Trustpilot receives income from Hermes for the Hermes UK profile. Media reports have questioned why businesses that make payments to Trustpilot are awarded higher ratings. ThisisMONEY's report on the disparity between the 4.5 star rating for Argus (pays) and the 1.7 star rating for John Lewis (doesn't pay) for example. I am also suspicious of how Hermes' "advanced software", ostensibly used to remove bogus reviews, removes my genuine adverse reviews from the Hermes UK profile even when supporting evidence such as tracking numbers is provided. In the past ten months alone I have had five parcels delayed for over a week, one for twelve days, because Hermes regularly seems unable to find anyone to deliver to my area. But apprently that is something Trustpilot doesn't want its users to know. I have asked Trustpilot about the proportion of the reviews removed that are negative but, despite their claims of "transparency", they seem unable to provide this information. I have posted the same reviews in the profiles, Hermesparcelnet, Myhermes and Hermes (without the 'UK') that Hermes hasn't claimed and makes no payment for and they haven't been removed. Why hasn't the "advanced software" deemed them "suspicious".”

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Posted 3 years ago

“Amazing app”

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Posted 3 years ago

Trustpilot is rated 1.4 based on 2,611 reviews