Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,959 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,959 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 29th December 2025

Nicole O'Brien

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time i write a review on TP they just delete it from public view. Even when I write a short positive review. here is 2 reviews i wrote and got deleted.. eXcellent service (as always) by Novatech eXcellent service (as always) by Novatech, I sent plenty of emails asking so many questions, but Novatech was great and very helpful. So I went ahead - I placed an order for a new Mobo, CPU and paste, 2 x RGB Memory sticks. Ordering was easy. I was kept up to date about my order. Everything arrived in good health via DPD and on time. Thanks all at Novatech for support, help and Items. The build is done and running nice, faster and love the case (RGB on case and memory sticks looks really good). Very pleased and will be back soon for that new graphics card I now want. I will try to write a positive review I will try to write a positive review, but trustpilot has been deleting my last 3 positive reviews for novatech even after we emailed proof to them. So I ordered a graphics card and help/support was great. Ordering was smooth and I was kept informed from ordering to delivery. Even dpd kept me up to speed with my order and arrival time. Very pleased with novatech and now my new build is done. Thanks to all at novatech. Date of experience: 18 June 2023 so why are they being removed or deleted? I have asked TP but they are so stuid, corrupt, brain-dead morons. Thats as far as it goes every time. I have send TP a copy of proof to them and still nothing. Something clearly is not right about trustpilot or how it's run. I think it's down to Corruption.”

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Posted 2 years ago

“If you write a negative review about Trustpilot on Trustpilot guess what? It gets removed. I've also had a review about a company removed despite providing a receipt to Trustpilot. Trustworthy? Nah. Nothing like it.”

Trustpilot 1 star review on 13th June 2023

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Posted 2 years ago

“https://www.tiktok.com/@asmat___jan__tiktok/video/7242811097537907973?_r=1&u_code=dij3f93e600680&preview_pb=0&sharer_language=en&_d=e71gaj0h51ik8a&share_item_id=7242811097537907973&source=h5_m&timestamp=1686504192&user_id=6965191344298836994&sec_user_id=MS4wLjABAAAACyeNo6SXDiHFrTkjuHHv3AnfScmBL-mJ67bfh-kAEiwwTssMrr_JpNswv8DrcAAW&social_share_type=0&utm_source=copy&utm_campaign=client_share&utm_medium=android&share_iid=7241532541823665925&share_link_id=75185e16-05f5-414f-a6d3-1b8bd81aec34&share_app_id=1233&ugbiz_name=Main&ug_btm=b5836%2Cb2878We are sorry but your session has expired. Either you have been inactive for too long, you have cookies disabled for your browser, or there were problems with your connection. For further information please contact Laurent Mell: laurent.mell@imt-atlantique.fr results for "ikTok Technology Canada Inc”

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Posted 2 years ago

“I Have just had the front of my Bungalow rendered by John Taylor Of Cleveleys Lancashire This guy is a professional Tradesman and a first class Gentleman His job and finish to the front of my Bungalow is very professional I would highly recommend John for the first class job that he has done on my Bungalow Thank You John Eddie Nicholson Cleveleys”

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Posted 2 years ago

“Title: Disheartening First Experience with Trust Pilot and PureVPN Prior to my encounter with PureVPN, I was unfamiliar with Trust Pilot. My initial experience, however, has left me with a negative impression of both entities. I was a user of PureVPN for three years, during which I consistently experienced significant technical problems. The most prominent issue was the repeated disconnection of my service, often occurring in the middle of the night and leaving me vulnerable to online threats. Despite hours spent with their technical support, no resolution was offered. In an attempt to share my less-than-satisfactory experience, I turned to Trust Pilot to submit a three-star review. In this review, I also noted my transition to ExpressVPN, a change that has been remarkably positive with no issues to report thus far. PureVPN flagged my review, prompting Trust Pilot to step in. What followed was an incessant series of email correspondences, with Trust Pilot continually asking me to substantiate my review with more information. I found the concept of 'proving' my personal experience both perplexing and frustrating. Despite fulfilling their requests by providing screenshots, logs, and even my PureVPN login credentials, Trust Pilot continued to question the validity of my experience. Following their fourth request for more information, they ultimately chose to remove my review. In retrospect, this incident has led me to question Trust Pilot's methods and overall credibility. A platform intended to promote honest feedback appeared to prioritize its client's interests over the user's voice. For a first-time user, this experience has been disappointing. My hope is that Trust Pilot will reconsider their approach to such matters in the future. Ensuring that user experiences are genuinely respected should be of paramount importance.”

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Posted 2 years ago

“It should be 1 star! I have been a client of TrustPilot for almost 10 years with my business. At first, when the company was now very well recognized in the UK, it was a pleasure to work with them. However, it has been quite the opposite experience in the last few years. I don't know what's happened. The company is only money orientated, and the customer service is shocking. Were forced to stay another year even though I don't trust this company any more. Made an official complaint over two months ago but still have not received a reply. If a customer wrote a complaint about my business in a personal way I did, I would be embarrassed. Clearly, not the same can be said for this company. As a small business, we got quoted x 3 times the fee for the year with no extra value added. Celine could not get on the same page and explain the reason for the increase other than the company has a cost for advertising. After months of negotiation, she refused to extend the contract for lower fees, so we got automatic renewal at the same price. The whole experience has not been a pleasure to do business with. My business has not been appreciated over the last decade, and I was made feel like a complete waste of time and not valued at all - don't do it! There are other companies we decided to move to that offer outstanding innovative services for fracture of the fees charged by Trustpilot. So here is my advice to Trustpilot - Listen and value your customers because you never know what will happen.”

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Posted 2 years ago

“Trustpilot is a site that supports companies, not customers, and you know why? because I don't verify positive comments, what's the problem of making several accounts for the company and writing positive comments???”

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Posted 2 years ago

“I bought a ticket, and then i try to refund because i realize i dont need it, so i clicked on refund, but key somehow autoopened so refund wasnt possible even thru their support! Thats a not experience what i want to know”

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Posted 2 years ago

“Trustpilot is a great website where people can share their experiences and opinions about businesses. It's easy to use and has a fair review system. Trustpilot verifies all reviews to make sure they're real and unbiased. The platform also allows businesses to respond to reviews and engage with customers directly. Trustpilot is a valuable tool for anyone looking for reliable information about products and services.”

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Posted 2 years ago

“They allow scam reviews to flood their website with thousands of 5* reviews, and they get accepted because the reviewed company has bought the reviews. Single real 1* and 2* are flagged by the company as not real and removed. Trustpilot is not a trustworthy review website, no matter how they think they are seen. I will never publish one other review on that bogus site.”

Trustpilot 1 star review on 11th May 2023

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Posted 2 years ago

“Very happy resolved my issue thankyous so much”

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Posted 2 years ago

“Paid for service offering businesses good reviews to boost sales... ie ... fake reviews. And deletion of real but negative reviews. Its rather twisted they call themselves Truspilot, its a bought n paid for scam”

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Posted 2 years ago

“Its a bad website, they remove content they dont like. Just to keep them customers.”

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Posted 2 years ago

“Absolutely disgusting and disgraceful. Trustpilot allow fake reviews and they remove honest reviews from me. They also locked my first account so the truth does not get known but too late for that as the entire world in this galaxy is fully aware of the incompetent retarded imbeciles like trustpilot who are nothing but irrelevant jealous hypocrites. Have you no shame ? They use fake names and hide. Do not trust trustpilot or do not use them. They are disgusting liars.”

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Posted 2 years ago

“Far too expensive after taking over McConnels in Thameside. Indeed, they’ve removed the Medivet signage and re-replaced it with the original McConnels! Says a lot really. Lost a boat load of custom and Vets have actually walked away. Good luck Medivet, you’ve priced yourself out of the market through pure greed and lost a lot of loyal customers. Goodbye!”

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Posted 2 years ago

“Constantly removing critical reviews.”

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Posted 2 years ago

“My son passed away on November 16th and I tried to no avail to get in touch with love holidays for a refund on our holiday which was booked for 27th November. I couldn't get hold of anyone no matter how hard I tried. I contacted the hotel and they said they couldn't refund me because I didn't book direct with them and used love holidays. We usually go to the same hotel in Benidorm in Nov and Feb. I am left annoyed because I feel robbed. Someone just said on Facebook where people are complaining about love holidays to complain on here and you get a response. My mother and step daughter also tried to help me but it was useless.”

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Posted 2 years ago

“I've been banned for complaining about my local mecca bingo club, I resolved the matter myself with the manager, but according to their bot I was identified as a scammer. I post 5 reviews a month if that. If I were a scammer I'd be posting 100s. The bot is flawed, I told trustpilot that the bot doesn't pick up on racist or homophobic comments on their site. They only want 5 star reviews.”

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Posted 2 years ago

“They suspended my account and deleted all my hardworking reviews that could save a lot of money and time to protect people from scams, lies, incapable people without reason. They didn't answered for me for half year why!!!”

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Posted 2 years ago

“Trustpilot have removed half my genuine reviews, even if I provide then with proof of purchase. Then if you ask them why, they lie that they can't verify it's true, when I gave them the account number of the company I was reviewing on the review form. They should be sued for having the word Trust in the name. Glad there are other websites to review them”

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Posted 2 years ago

Trustpilot is rated 1.4 based on 2,959 reviews