Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,780 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,780 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 2 star review on 22nd November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The word Trust should be removed. I wrote a very factual review from ERG Facilities Limited in Southend and Trust Pilot have removed it as a scam. How will honest customers on here ever know what sort of frauds this company are. They steal money from your bank account and do NO work at all. Trust pilot say they have detected unusual behaviour with their software and have removed my reviews. Shameful from BOTH companies.”

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Posted 3 years ago

“Trust Pilot full of fake positive reviews for paying retailers! Eg; T.V advert selling men’s underwear called Step One who no one has ever heard of has more reviews than British Airways, who have over 40 million customers a year.....who reviews pants? really? Eg2; Sykes Holiday Cottages received over 5,000 positive reviews when they were closed due to COVID restrictions, yet had complaints to trading standards about not issuing refunds. Strange how the fake customers are only leaving reviews for the paying companies. People can see clearly how fake Trust Pilot is. Just get rid of this disgraceful platform!!”

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Posted 3 years ago

“trustpilot is not trusted”

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Posted 3 years ago

“I have written a negative review about Racing breaks and asked to provide evidence that I was a real customer which I did . It was removed. My understanding is that businesses pay trustpilot hence they are in the driving seat. Maybe Martin Lewis or trading standards should get involved I suggest using Google as these are not removed”

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Posted 3 years ago

“Please avoid courier expert it is a con you will never get your money iv been on there for six months not a single job and the worst rates of pay they offer .”

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Posted 3 years ago

“Everyone knows that Trustpilot removes any negative experiences or encounters with companies reviewed as they are paid to curate them - funny when the name says Trust in it, it is the last thing you should eg. easyJet airlines, absolutely the last airline to fly on and going bust (bottom of the pile including the people that work there, majority of them)”

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Posted 3 years ago

“Trustpilot removes real experiences with companies, on the recommendation of companies, probably takes money for it. Total SCAM !!!”

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Posted 3 years ago

“I’ve been trying and trying to publish a genuine bad review and every time it is removed claiming software removes fake reviews and evidence needed. Why are good reviews not treated in same way. Please can all reviews be down whether good or bad - thanks”

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Posted 3 years ago

“Load of rubbish they only choose what they want on there, I left several reviews that the email me back after saying because you did not respond to them it’s classed as fake.. or maybe I just don’t want a debate and have time I said my onest opinion that should be it.. there’s also loads of fake good reviews and if you look at trust pilots reviews they delete all the nagar I’ve to look good there a bunch of jokers and the whole thing is a waste of time”

Helpful Report

Posted 3 years ago

“To me, A bunch of shysters who filter out bad reviews. Every low star I have left has been removed by them. Example. toolstation- just bought 1 piece of 8mm studding, on inspection of thread I wish I hadn't! Removed, even toolstation baffled!”

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Posted 3 years ago

“Fake reviews”

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Posted 3 years ago

“Trustpilot is baised to reviewers, I have made review for my experience with travel company and it was removed by the trustpilot. I believe a lot positive reviews are fake. I have no trust in trustpilot.”

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Posted 3 years ago

“SCAMMERS ALERT!!! SPAM!”

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Posted 3 years ago

“Just like all the others stated. Negative reviews are removed, unless you prove to them with a million documents your reason for being unsatisfied. Positive reviews are kept no matter what the proof is. Trustpilot should not be allowed to have "Trust" in their name. They are dishonest and bought off.”

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Posted 3 years ago

“Disgraceful platform, forum to all people post lies, untruthful, unfactual experiences and then hide behind terms that they can’t review. Report them to the relevant Ombudsman authorities, this behaviour needs to stop as it’s damaging small business and costing them more money to obtain new customers.”

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Posted 3 years ago

“They will not publish honest bad reviews without back up evidence - they are removed by their software. Good reviews however are published. Ridiculous system”

Helpful Report

Posted 3 years ago

“Gave an honest negative review it was removed. They work with traders not the consumers. Unethical and shameful. Trust Pilot my rectum.”

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Posted 3 years ago

“Let big companies post fake five star reviews and take down the negative ones which are genuine!!”

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Posted 3 years ago

“No matter what they say, it is a totally dishonest website. Several of my reviews that were totally valid and legitimate were automatically removed by their so called software. When I provided them the evidence, they never came back. Shame on them!”

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Posted 3 years ago

“Disgusting”

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Posted 3 years ago

Trustpilot is rated 1.4 based on 2,780 reviews