Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,978 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,978 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

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Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 17th January 2026

Theodore Donnelly

Ken Jayrand

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

Lumin

Trustpilot 2 star review on 5th December 2025

Benson Bally

Trustpilot 1 star review on 4th December 2025

Sandra

224

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My account was blocked after I reviewed a scammer from facebook, who was renting a fake apartment. Trustpilot contacted me after 3 months asking for proofs. I have reported this scammer to the authorities and send them the relevant documents such as email conversations, therefore, I no longer possessed those. Trustpilot didn't want to hear reasons. So much for ''''trust''''”

Helpful Report

Posted 2 years ago

“They remove reviews for companies that pay them, and not the review as it stands for the customer and their experience. I placed a review for a company and the ask me to remove all personal and company data which I did. They then sent an email stating promotional references or suspicious review patterns is why they removed my review. No Integrity at all, their reviews are all fix for the customer and not for the customer. This is why companies place trustpilot on their website, because trustpilot will make sure they keep a 4.5 or more rating, by deleting your review from every beening seen by anyone.”

Helpful Report

Posted 2 years ago

“Removed a perfectly valid review because it was negative and because the merchant claimed it was fake, they agreed with them. This was for a bottle of alcohol replacement drink and flagged 7 months after the purchase. I dont keep receipts for that long for a consumable product thats gone within a month.”

Helpful Report

Posted 2 years ago

“As an online retailer, Trustpilot's business model is rather like a ransom. They allow anyone to leave a review about a company, and if your company is not signed up as a paying Trustpilot client, they weight the lower scoring highly negative reviews towards the top of a companies default reviews listing, and if challenged to take these reviews down, Trustpilot will go to great lengths to defend these negative reviews. However, once you sign up your company with Trustpilot, they give you much greater latitude to challenge negative reviews, and get them removed, their weighting of showing negative reviews towards the top of a companies review listings is also dialed down. So companies are motivated to sign up as a paying client with Trustpilot, as they can improve their companies reputation. If you don't want to pay Trustpilot's ransom fee which would allow you to manage your companies reputation on their site (it's a lot of money). You can play Trustpilot at it's own game, as it's sailing close to the wind in legal terms, it has to be careful that these negative reviews are from real customers. You can dispute all your negative reviews with Trustpilot by letter, and also ask some of your existing customers to leave reviews on Trustpilot, to dilute the negative reviews. That's about all you can do with Trustpilot, I can tell you Trustpilot employ many more employees selling Trustpilot aggressively to potential companies, than they do in any other part of their organisation. It's a successful business model, but don't kid yourself it's anything but a ransom business model.”

Helpful Report

Posted 2 years ago

“Trustpilot is the one review site to go to. You can rely only real reviews are posed, ensuring you get a realistic view of the company at hand.”

Helpful Report

Posted 2 years ago

“They remove my geniubne reviews and won't tell me why- I suspect it's because the reviews are negative and the company involved has some influance over what reviews are kept. And I am an "authenticated" reviewer!”

Helpful Report

Posted 2 years ago

“My review of eharmony.com got deleted because I pointed out that after each negative review, they seem to generate a bunch of positive reviews, which gave me the impression that either eharmony.com or Trustpilot might be involved. Additionally, despite verifying my purchase with eharmony.com multiple times, my review was never shown again, leading me to lose trust in Trustpilot as well.”

Helpful Report

Posted 2 years ago

“Trustpilot, a website known for reviews, has lost my trust. After leaving a negative comment for a business supposedly selling organic products, I messaged them to inquire about the product's origin. Their response claiming it's confidential raised concerns. When I posted my negative comment, Trustpilot removed it without providing a reason, stating it's to protect their platform's integrity. This lack of transparency has made me question the website's honesty and fairness, as they seem biased in removing opinions they dislike without explanation. It all feels shady and undermines the trustworthiness of Trustpilot. They deleted this review without explaining!”

Helpful Report

Posted 2 years ago

“Disgusting scam of a company It seems to be trying to redefine spam as 'negative reviews', as apparently it only accepts positive ones for corporations, as somehow gushing over them isn't at all spam (they also delete them if they are reviews themselves, of course).”

Helpful Report

Posted 2 years ago

“Ihre Meinung auf @trustpilot zählt nicht!!! Sobald Sie eine Negative Bewertung auf @truspilot eingeben, wird diese kurze Zeit danach gelöscht. Where is the Trust @Truspilot ? ------ @Truspilot - keine objektive Meinung. @Truspilot löscht die meistens Feedbacks. Verwendet einfach andere Services die objektiv, ehrlich und nicht korrumpiert sind.”

Helpful Report

Posted 2 years ago

“I had a bad experience with a utilities provider at the start of this year so left a review of them on Trust Pilot. A couple of weeks ago I got an email from TP informing me that they had removed my review as they didn’t believe it was genuine. It absolutely was genuine and I could have proved it had they asked. I kept my TP profile anonymous as I didn’t like the way companies could reply to you and see your real name (why should they be able to do this?) This is why I believe they removed my review. Either that or the company I reviewed incentivised them somehow to remove it. Mine was far from the only negative review. This experience has assured that I will never leave a review on TP again and neither will I trust other people’s experiences as there is a clear bias. I have read some interesting information about them since my experience and it seems they aren’t as trustworthy as they portray themselves. It is a shame for the good companies as well but in future I will review here and another popular review site so I know my reviews will remain no matter how good or bad my experience.”

Trustpilot 1 star review on 27th July 2023

Helpful Report

Posted 2 years ago

“Trustpilot does like real reviews. I posted a review about job search engine. Told it has been removed. Yet again in favour of them paying to take of bad reviews. All reviews are totally fake especially 5 star. Does not relate to anything what people say.”

Helpful Report

Posted 2 years ago

“Betrouwbaar”

Helpful Report

Posted 2 years ago

“Mark and damianos went above and beyond to get my furniture in were both very helpful”

Helpful Report

Posted 2 years ago

“I used to love Trustpilot and reading the reviews to help make a purchase decision but the past few years, that platform has gone downhill badly. I've had an account for almost 10 years and I've contributed to around 130 reviews. Albeit, most of them are bad reviews because the truth is, many of the retailers I've dealt with had ripped me off or played me in some ways; now it's more prominent with Chinese websites pretending to be legitimate American brands. But Trustpilot has lost my trust as a reviewer and a reader. In my opinion, NO ONE should have to verify their identity to write a review online. Order number, order confirmation, your name or screenshots should be fine but asking someone to upload their ID with their personal information just to write a review is ridiculous. This platform is so concerned about people putting fake reviews meanwhile there's plenty of scamming websites out there with 100s of fake positive reviews that Trustpilot never removes despite I've flagged them multiple times. However, once the company/scammer flags YOUR honest review, Trustpilot suddenly asks for a boatload of info to "confirm" your experience. Just because I didn't order from a particular business, doesn't mean I didn't have an experience with them. E.g., if you use software or a tool at work but you're not the one paying for the subscription, are you not allowed to share your negative experience on Trustpilot? Furthermore, upon providing info to Trustpilot multiple times to keep my negative review up on a scammer one who was recently on the news after being caught by the FTC themselves, Trustpilot never deleted the fake positive reviews but kept pestering me to provide info for my negative experience. It's ridiculous. They've done this to me 3 times and I've been an honest contributor for years. This is one of the worst practices Trustpilot has suddenly started the past years. Yes, I understand competitors can be ugly and leave fake reviews, but that's the cost of doing business and for my business, many people left me unjustified negative reviews too. I just respond to them nicely and move on. The only ones I ever report are ones that are intentionally obvious spam or ones with racial slur/hate speech or non-related gibberish. Yet those reviews aren't removed but a detailed 2+ paragraph review detailing every aspect of an experience is deemed untrustworthy to Trustpilot!”

Helpful Report

Posted 2 years ago

“Thanks P.T B90/UK”

Trustpilot 5 star review on 30th June 2023

Helpful Report

Posted 2 years ago

“I don't write reviews often only when it's amazing experience or really bad. But I realised all my bad experience was removed on Trustpilot, several times I sent a proof of experience, but reviews never been published!”

Trustpilot 1 star review on 27th June 2023

Helpful Report

Posted 2 years ago

“As trustpilot goes nothing good with them. A work search engine for a very long time poor, suddenly has improved. As for this particular job search engine found it unreliable, showing jobs that don't exist. Plus fake jobs contacted them about this. No satisfactory response they closed my case down. Now do not use trustpilot or this particular job search engine.”

Helpful Report

Posted 2 years ago

“They just protect scam companies and delete honest reviews from customers, they also prevent you leaving any negative reviews for trust pilot on there so they have no integrity at all, they do not have any issue with fake positive reviews for the same companies but delete anything that the companies do not like so the reviews on there cannot be trusted”

Helpful Report

Posted 2 years ago

“Every time i write a review on TP they just delete it from public view. Even when I write a short positive review. here is 2 reviews i wrote and got deleted.. eXcellent service (as always) by Novatech eXcellent service (as always) by Novatech, I sent plenty of emails asking so many questions, but Novatech was great and very helpful. So I went ahead - I placed an order for a new Mobo, CPU and paste, 2 x RGB Memory sticks. Ordering was easy. I was kept up to date about my order. Everything arrived in good health via DPD and on time. Thanks all at Novatech for support, help and Items. The build is done and running nice, faster and love the case (RGB on case and memory sticks looks really good). Very pleased and will be back soon for that new graphics card I now want. I will try to write a positive review I will try to write a positive review, but trustpilot has been deleting my last 3 positive reviews for novatech even after we emailed proof to them. So I ordered a graphics card and help/support was great. Ordering was smooth and I was kept informed from ordering to delivery. Even dpd kept me up to speed with my order and arrival time. Very pleased with novatech and now my new build is done. Thanks to all at novatech. Date of experience: 18 June 2023 so why are they being removed or deleted? I have asked TP but they are so stuid, corrupt, brain-dead morons. Thats as far as it goes every time. I have send TP a copy of proof to them and still nothing. Something clearly is not right about trustpilot or how it's run. I think it's down to Corruption.”

Helpful Report

Posted 2 years ago

Trustpilot is rated 1.4 based on 2,978 reviews