Trustpilot Reviews

Name: Trustpilot
Rating: 1.45

1.5 Rating 2,651 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.5

Based on 2,651 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 3 star review on 18th April 2025

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot start removing the negative reviews for ransom Since June 2023 It seems that TRUSTPILOT decided to make money from our reviews by asking for ransoms from the companies that have lower stars reviews to delete the negative review for a money profit to TRUSTPILOT. this is the only reason I can think for which TRUSPILOT removed my negative review of Wells Fargo even after I presented multiple evidence to prove my review was legit. Notice: my review was 100% within the guidelines of Trustpilot. Trustpilot also removed my negative review of Trustpilot as retaliation.”

Helpful Report

Posted 1 year ago

“Trust pilot will delete negative reviews for certain companies and leave the good reviews. Had this done by the . Can't trust the star rating. Or their impartiality. Even provided evidence of the service and they would not put it back up.”

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Posted 1 year ago

“They delete legit reviews. I've even provided evidence and then I noticed its cos they're an affiliate to that company! Not veery trustworthy are they!”

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Posted 1 year ago

“its a scam.. when im logged in.. i can see my 1 star review about ofenseite .. but when im not logged in, the website has only 1 person giving it a 1 star review in 2018! . As you see in the screen shot. what a scam!”

Trustpilot 1 star review on 25th March 2024

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Posted 1 year ago

“They delete all the good reviews just to make you to pay”

Helpful Report

Posted 1 year ago

“I find it incredible that Trustpilot allows anyone to create an account in a Company's name without the Company having any knowledge of the account and therefore having no way of replying to the reviews, unless they are made aware of them by a third party. How can this be right? Surely Trustpilot should have the common decency to let the Company know. This leaves Trustpilot open to accounts being created by disgruntled customers who haven't had their own way (rightly or wrongly). There are many fake reviews on Trustpilot for our Company which are not only untrue, but libellous, we have successfully had the same reviews removed by Google as they accepted the reviews were libellous and untrue. These reviews are damaging our business and we are looking into taking further action against, not only Trustpilot, but the people who have left the reviews. It seems Trustpilot doesn't care and this is why it is the prime site for FAKE reviews.”

Helpful Report

Posted 1 year ago

“You blocked my account protecting evildoers!! Correct your system that does not allow you to write, correct and update reviews!!”

Trustpilot 1 star review on 24th March 2024

Helpful Report

Posted 1 year ago

“Scam company; completely unTrustworthy. They try to extort companies by taking down positive reviews ; and then mislead customers by manipulating the review content , in favor of businesses that pay up to the extortion.”

Helpful Report

Posted 1 year ago

“They don't allow to upload evidence, but then all you for it months later. And because you didn't decide to keep the proof indefinitely they say your review is fake and remove it.”

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Posted 1 year ago

“The company is a scam, when I do a negative review they have them removed even after I prove I was a legit customer. They do remove reviews to favor companies that have paid them.”

Helpful Report

Posted 1 year ago

“Had a perfectly good review taken down. Provided proof of what I said and the company reply underneath corroborated what I had said. I believe the responses I was getting from Trustpilot were from a bot or some type of automated service as it wasn't listening to what I was saying and just kept repeating I needed proof of purchase, even though my review was about not being able to make a purchase. Very frustrating. If you can't leave an honest review without bending under pressure from big companies, then what are you for?”

Helpful Report

Posted 1 year ago

“Company has removed 7+ of my reviews left on the site throughout the years. For a company that is powered by the crowdsourced data of its users it's laughable that they just remove your reviews without clearly saying why. Will be using Google to review websites / stores in the future.”

Trustpilot 1 star review on 19th March 2024

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Posted 1 year ago

“Trust pilot is deleting my reviews of uk online casinos. Grosvenor, 888, betfred, ect ect. Stay away from uk gambling sites. And don't trust trust pilot.”

Helpful Report

Posted 1 year ago

“Trustpilot is a fraudulent company. Do not use it. I've taken a screenshot showing they even delete their own companies reviews to alter people's perception of the truth.”

Trustpilot 1 star review on 18th March 2024

Helpful Report

Posted 1 year ago

“Ain't no trust in TrsutPilot!”

Helpful Report

Posted 1 year ago

“Trustpilot are now as reliable of Wikipedia - it's a propaganda website. Trustpilot deletes many thousands of genuine reviews from real verified people, sharing real experiences - complete with evidence if requested. This website seems to be fraudulent or compromised. Forget it exists, use Sitejabber instead.”

Helpful Report

Posted 1 year ago

“Trustpilot seem to reject positive reviews claiming reviews contravene guidelines. They won't accept any of the documentation they request you provide to them and just claim they can't prove you are genuine. Write a negative review ad they have no problem with allowing this onto their site. Dealing with customer service is horrendous too!!”

Helpful Report

Posted 1 year ago

“Trustpilot protect their subscribers whilst they masquerade as a platform for consumers to review companies. They portray themselves as a platform where consumers have a voice but in reality the conflict of interest in their paid customers, the very companies that they are protecting consumers from are their priority. Hoards of fake positive reviews flood the profiles while most genuine bad experienced are flagged by the business and removed b the platform. They have a feature on every profile where reviews can be sorted by most recent or most relevant. A company with 630 1 star reviews in 14 days shows only positive reviews as the 'most relevant' making them complicit in The Funded Trader's scam. The platform is a waste of space and just be disregarded as part of the problem”

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Posted 1 year ago

“Trustpilot has no real integrity, reviews are flagged or taken down to discard legitimate complaints.”

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Posted 1 year ago

“Trustpilot seem to have an incentive from the businesses people are complaining about. This is reading most of other people's experiences plus my own. My reviews were taken down as trustpilot claimed they were not sure they were genuine..I sent the proof of my name adress amd invoice and they neglected like they did to so many other reviewers, to put up my reviews again. Because this is the ovewhwlming experience of other reviewers it appears they are in the backpockets of the companies we are trying to review”

Helpful Report

Posted 1 year ago

Trustpilot is rated 1.5 based on 2,651 reviews