Trustpilot Reviews

Name: Trustpilot
Rating: 1.40

1.4 Rating 2,781 Reviews

9 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,781 reviews

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Queries Resolved In	6 - 12 Hours

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Trustpilot 1 star review on 25th November 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to make a review about Tax Returned on Trustpilot, however my review after being confirmed that I used their services was removed as it breached their guidelines, so I wondered what went wrong I had all the correspondence and all the proof of what I wrote went wrong with that service so I have contacted their compliance team providing all the information and proof of what I wrote in the review is true. They asked me to change word "thiefs" so I used more politically correct terms, however my review was removed again by trustpilot as they said it still suggest theft. So I explained that how am I to make a negative review of money being taken away from me without my consent and without making me aware of their hidden policy that they do not pay out certain amounts of money that I was not made aware as they kept it in secret until they got my money and it was too late for me to call HMRC and stop them. I feel like a rape victim who is not allowed to talk about the rape even though the guilty one admitted to his actions in writing. It appears that trustpilot has some sort of a deal with bigger companies that deal with finances and they possibly get commission for keeping their review scores high and ensuring most of the negative reviews are removed. So as far as I am concerned trustpilot will work closely with financial companies that will use tricks and hidden policies to scam people and they will do their best to keep these companies clean.”

Helpful Report

Posted 5 years ago

“A business owner pitches a fit, Trustpilot removes it without a second glance which kinda defeats the purpose of being a review website. If removed they will ask for proof of membership of a business.. do not do it. I’ve had it happen twice now and will never go back. Trustpilot is dishonest and shady.. so, happy reporting d-heads.”

Helpful Report

Posted 5 years ago

“Trustpilot company ratings aren't about how good a compay is it's about how much they pay Trustpilot. I had a paid for account with Trustpilot. They removed negative remarks I made about their really big paying customers and they whitewashed my questions about why. So I tried to leave a review about Trustpilot. Amazingly on Trustpilot you can't review Trustpilot!!!!”

Helpful Report

Posted 5 years ago

“Trustpilot use dark arts to run their business . From a genuine perspective with evidence they link to a company then target negative reviewers and pay per click to push their review page to the top by paying per click then they say to the coMpany ... if you want your review taking down you need to pay £1000 per week “ Did you have a negative experience ? Review your service here “”

Helpful Report

Posted 5 years ago

“Way better platform than reviews.io. I was a customer of Reviews.io and I can tell you the difference is huge. What got me to leave and go to Trustpilot was Reviews.io trashing any review platform I mentioned but Trustpilot didn't do that, that showed me who I should be with and what business can stand on their brand alone. Reviews.io just copy others. Pretty sad really.”

Helpful Report

Posted 5 years ago

“I placed a bad review about a company, Trustpilot put a hold on the review because of false claims for the bad company. The bad company started making threats about posting my address and all my information. I sent proof to trustpilot that proved I was telling the truth. Trustpiolot said they were going to do an investigation 3 months later they are still doing an investigation . So I decided to review my review on TrustPilot I found that they let this bad company post all my personel information.”

Helpful Report

Posted 5 years ago

“Trust pilot removed my review within a few days because it was not positive. I understand that companies that receive bad reviews pay trustpilot to take them down. How absurd and twisted can they be :-(”

Helpful Report

Posted 5 years ago

“I have hundreds of customers ripped off by Choice Home Warranty and Choice stole money from us one of their vendors so we know first hand Choice Home Warranty is not honest Choice Home Warranty is finally also being sued now and there are thousands of people joining the law suit but trustpilot rates this company well??”

Helpful Report

Posted 5 years ago

“Trustpilot are useless if you leave a bad review they take it down. I'm sill waiting for my money back off nextday deal after months, but not allowed to leave a bad review.”

Helpful Report

Posted 5 years ago

“Would not allow me to post a negative review. Kept sending me to compliance who said my words weren't nice...no, they weren't because the company was terrible. Don't believe Trustpilot ratings!!!”

Helpful Report

Posted 5 years ago

“Trust Pilot pander to companies who are shady, give a poor service and get a bad review--tell trust pilot all the bad reviews are fake and they disappear. Trust Pilot seems to artificially average out reviews by pandering to companies with very poor service”

Helpful Report

Posted 5 years ago

“TRUST PILOT WORK FOR BIG COMPANY.MUST REMOVE FROM tHIS LIER WORLD.I TRUST FOR GOOGLE FEEDBACK.TRUST PILOT!!!!!LIERS NEVER TRUST WITH THIS.”

Helpful Report

Posted 5 years ago

“Total crap, We have been running a very successful business. They don't take into account who reviews your business. They deleted several reviews we have from real customers and leave one from trolls that. They compliance team is an utter joke. And the worst thing is that as a business owner you cannot even request for your business to be removed from there. Absolute fraud”

Helpful Report

Posted 5 years ago

“A website that allows companies to "Manipulate" reviews by removing Negative company reviews, which Misleads customers into thinking they are dealing with a Highly rated company when that is False.”

Helpful Report

Posted 5 years ago

“It's a system where you pay and you can choose which reviews stay on, let's think about this one....”

Helpful Report

Posted 5 years ago

“These people are liars they just want to sell u the product without telling u every integration and every little thing costs extra. Google out of all the companies should not allow these type of review scams because there is a huge problem with another aspect of this, the companies can use this to get fake reviews with enough money. They also try to tell u even if u cancel in a few days after u try it that u have to wait 30 days for the cancellation to take effect! Why would any company do that? Only to milk u for another monthly payment even though u are not using that service”

Helpful Report

Posted 5 years ago

“FRAUD COMPANY DO NOT USE!! I'm an owner of a small business, when we were upsold the premium account from Trustpilot, I explained exactly what we needed it for and was sold on the basis of this. Their sales team promised that it could do everything we needed it too and rushed us to sign the contract. We're now 3 months down the line and we've not been able to use it at all. The only response we get from them is when they send us a bill! After speaking with a few other companies that use them, there's a general consensus that they will just ignore you if you're unhappy about anything. One company said they only get a response once a month!! It's taken nearly two weeks for anyone to get back to us. Still, they won't acknowledge that we can't use their product and we've been mis-sold and that they have a 'no cancellation policy'. I wrote this review on their own review page and I got a generic response and asked to contact the support team. The support team just put the ticket as 'solved' and don't contact you at all, this has now happened with 3 complaints (see picture). I have contacted the legal team 10 times, my account manager, the sales manager, the legal officer and account director and radio silence. How can they get away with it? Months have gone by and they are charging me hundreds of pounds a month and I havent used the service once. I'm now getting legal advice! DO NOT USE THEM”

Helpful Report

Posted 5 years ago

“I wrote an honest review on the bad experience i had with mypos. Even after proofing with screenshots my purchase that i was previously a customer and my history of complains and conversations the compliance team still did not accept it and asked for more proof, they dont care about the truth, they just a bought company that wants to publish only good reviews, shame one them.”

Helpful Report

Posted 5 years ago

“I was just about to make an order but the review put me off to buy with this company many thanks for the bad reviews and agreed that Trustpilot aught check the credibility and the good reviews as if it often happened and to me, it really looks like disingenuous comments so they can't dupe everyone”

Helpful Report

Posted 5 years ago

“Tried to leave a bad review for a plumbing company but even after seeing our receipt Trust Pilot did not post it. Also have seen bad reviews for other companies on other websites but Trust Pilot only posts good reviews. Really dodgy and misleading for people. Trust Pilot clearly can't be trusted!”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 2,781 reviews